Customer Service Human Resources
Resume:
Anthony Davis
Richmond, VA *3231
SUMMARY
Warehouse and Shipping Supervisor with over 20 years of supervisory and manufacturing experience in a production and distribution environment. Expertise includes customer service, supervising, process improvement, quality control, training and development of new associates.
PROFESSIONAL EXPERIENCE
Amazon Fulfillment Center Petersburg, Virginia September 2012 – Present
Shipping Supervisor
• Effectively manage 6 to 13 associates in the shipping department.
• Assist the Area Manager in the preparation of the shift.
• Perform equipment set up and ensure that all equipment is in safe and operating condition.
• Run production reports and council associates as needed.
• Train new associates.
• Address complaints and resolve problems as needed.
Rent A Center Inc. Richmond, Virginia November 2011 – September 2012
Credit Account Manager
• Manage over 40 customer accounts and coordinate their payment schedule with their pay date.
• Strong focus on customer service.
• Schedule pickup and delivery of merchandise.
• Responsible for inventory control.
• Responsible for collections.
• Responsible for the loading and unloading of merchandise.
• Maintain High Touch operating system.
• Identifying, analyzing and solving customer and collection problems.
• Consulting with customers.
SUPERVALU INC, Hanover, Virginia January 2008 – May 2010
Grocery Shipping Supervisor
• Effectively managed over 70 associates and coordinated the operations of a manufacturing facility in the Production and Shipping departments.
• Possess a strong customer service focus.
• Managed the associate performance and ensured established targets were met.
• Prepared evaluations and conducted performance reviews.
• Delivered counseling and disciplinary actions as needed.
• Working knowledge of facilities management and inventory control practices and principles.
• Working knowledge of human resources management, including new associate one-on-one training, cross training, performance reporting, coaching and developing.
• Working knowledge of data analysis to ensure quality control metrics were met.
• Adhered to all company safety and OSHA procedures, regulations, and policies.
• Ability to work under pressure during peak workload periods.
MASTER HALCO INC, Ashland, Virginia August 2001 – December 2007
Production Supervisor
• Effectively managed 20 associates and coordinated the operations of a manufacturing facility in a production environment.
• Interviewed, hired and trained all new associates.
• Prepared evaluations and conducted performance reviews as well as delivered counseling and disciplinary actions as needed.
• Recommended and implemented process improvements that increased the overall productivity of the department.
• Created, assigned and prioritized work orders for manufacturing based on customer demand.
• Working knowledge of facilities management and inventory control practices and principles.
• Working knowledge of human resources management, including new associate one-on-one training, cross training, performance reporting, coaching and developing.
• Managed the associate performance and ensured established production efficiencies were met.
• Knowledgeable in all aspects of the physical and mechanical duties of the manufacturing facility.
LYDALL, INC, Richmond, Virginia April 1988 – August 2001 Production Worker/Lead Man
• Work independently to oversee the daily workload in the shipping and receiving departments.
• Effectively operated machinery necessary for daily manufacturing needs.
• Operated forklift equipment.
EDUCATION
ECPI Computer Institute, Computer Technology, Richmond, VA
SKILLS
Knowledgeable in Microsoft Office.
Strong communication skills.
Solutions oriented.
Customer Service.
Contact this candidate