Management Project

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Sandeep Samuel. P

House # **-*-***/*/A/**, Bapu Nagar, Langer House.

Hyderabad-500008.

Email: ****.*****@*****.***

Mobile: +918*********

OBJECTIVE

A Self-Disciplined, Enthusiastic, Flexible and Hardworking Individual

seeking

an opportunity to achieve individual and organizational Excellence.

CERTIFIED PROGRAMMES:

. ITIL (Information Technology Infrastructure Library) # SR6408814

. CoBiT (Control Objectives for Information and Related Technology)

. Microsoft Certified Technology Specialist (MCTS # 5712136).

. MCSE (Microsoft Certified Systems Engineer) Program

. Completed the Desktop hardware, MCSE, Exchange Server and CCNA

training in the year 2007 from ZOOM Technologies

ACADEMIC QUALIFICATION:

BACHELOR OF TECHNOLOGY:

. Completed B.Tech (Electrical & Electronics) from JOGINPALLY

BHASKARARAO INSTITUTE OF TECHNOLOGY in 2007

INTERMEDIATE/10+2:

. Intermediate in M.P.C (Maths, Physics and Chemistry) from Board of

Intermediate Education in 2002

S.S.C:

. Completed from LOYOLA high School, Hyderabad in 2000

OVER ALL PROFESSIONAL EXPERIENCE:

About Seven years of total industry experience which includes experience in

ITIL Processes: Incident Management, Change Management, Problem Management,

Configuration Management, BPM, Quality, Process Auditing, ITIL Process

Training, Trend Analysis, Reporting, Datacenter Operations, GUI Tools such

as IMC, Remedy, SpeedRacer, Vantive and midas.

. Working as a Sr. System Exectuve (Business Process Management) at

CoreLogic/Cognizant, Hyderabad, India from April 2011.

. Worked as a Tech Lead at Cognizant Technologies, Hyderabad, India from

June 2010 to April 2011.

. Worked as a Specialist-Windows at HCL Comnet Systems & Services Ltd.,

Hyderabad, India from Jan 2008 to May 2010.

. Worked as Sr.System Administrator at Radix INFO Pvt. Ltd, Hyderabad,

India from July-2006 to Jan-2008.

Project Profile in CoreLogic(Cognizant):

Client : CoreLogic

Role : Senior Systems Analyst

Duration : April 2011

Environment : ITIL V3, PMP and BPM

. Developed and redesigned multiple IT Processes including FW requests,

server database management, disc wiping according to DOD standards and

server install/decommissioning requests using MS Visio to map process

workflows.

. Proposed technical feasibility solutions for new functional designs and

suggested options for performance improvement of technical objects.

. Lead discussions with appropriate SME's and stakeholders with multiple

technical teams including Windows, Network, Unix, Finance, Accounting,

Asset Management, Info Sec, Hardware Support, Desktop Support, Service

Desk, Service Center and various other technical engineering teams.

. Responsible for performing initial client assessments and research

analysis prior to implementation of new product or service for continuous

process improvement.

. Coordinated with systems partners to finalize designs and confirm

requirements prior to implementation. This included designing server

decommissioning workflow into ServiceNow software application.

. Researched and updated any server database anomalies using SQL reporting

while providing support to IT Asset Management and Finance.

. Reviewed and provided comments on the adequacy of process documents and

took necessary steps to cure any deficiencies when working with technical

teams. This included implementing department document auditing process.

. Generated customized reports using various tools including SQL back end

querying, MS Excel and Sharepoint. Produced reports based on end user

requirements to report on key indicators or monthly metrics.

. Lead multiple projects of small to moderate scope. Planning and execution

while ensuring deliverables are met according to plan or SOW.

Project Profile in Cognizant Technologies:

Client : UBS (United Bank of Switzerland)

Role : Tech Lead.

Duration : June 2010 to April 2011

Environment : ITIL V3, Six Sigma and PMP

Day - Day operations:

. Supervising the critical incidents and the support staff and

allocating resources for support as applicable.

. Was responsible for Critical Incident Information Management for

Investment Banking IT Infrastructure.

. I am also responsible for Data center's Incident Notification &

Escalation of General Electrical and Mechanical equipment.

. Remote Monitoring of datacenters.

. Security Control and access review of Data centers within UBS.

. Weekly and monthly Reporting of Operational status of Data centers.

. Assist in crisis management in the event of a business interruption

and follow the BCP procedures for service restoration.

. Work with IT Infrastructure to ensure that all relevant metrics for

server performance and capacity are available and be prepared to

handle crisis and assess business impact in case of a disaster.

. Participate in Change Review meetings (Change Authorization Forum) to

review if there are ITI changes impacting GOC.

. Business Impact Analysis (BIA) to differentiate between critical, non-

critical and incidents which lead to crisis.

. Participate in the Problem Management meeting to do gap analysis for

the incidents and report the same to higher management

. Worked within Global Operations Control (GOC), and coordinated all

incidents between technical teams (L2 and above) & Service Delivery.

Update the critical incidents within business streams in the reporting

tools and broadcast the information via Summary reports and incident

bulletins

. Change Management and participate in change review meetings (Change

Authorization Forum) to review if there are ITI changes impacting

Global operations Control.

. Technical Documentation and review and amend technical documentation

such as support and disaster recovery procedures to ensure that they

are kept up to date.

. Performance Monitoring & Enhancement of work with IT Infrastructure

to ensure that all relevant metrics for server performance and

capacity are available.

. Staff Development & Training mentor junior staff in resolution of

complex issues. Provide technical training and guidance to other

members of team.

Project Profile in HCL:

Client : Microsoft R&D India

Role : Specialist - Data Center Operations.

Duration : Jan 2008 to May 2010

Environment : Windows 2000/2003/2008/MOM/SCOM/UNIX

Day - Day operations:

. Working on day to day break-fix reactive/proactive issues on data

center support servers.

. Managing all _www.msn.com related servers across several domains.

. Remote Administration of the entire Microsoft Global Infrastructure.

. Supporting several HP/DELL and Rackable Servers. (_www.msn.com is

currently running on more than 1,57,000 + servers)

. Resolving all incident alerts from operations manager applications

like MOM/SCOM/SITESCOPE on various types of servers (SQL, WEB,

Application, File and Storage)

. Database administration. (SQL Job configuration and maintenance)

. Network management, Load balancing and optimization.

. Successfully completed the following training programs conducted by

Microsoft

. Online Services Security Training

o Microsoft Security 101

o Worldwide Privacy 101

o Working on the Incidents related to the production environment

. Mapping client's requirements and coordinating in developing,

implementing and transitioning processes in line with the guidelines

specified by the client.

. Implementing workflows to facilitate structured support in all areas

and issues. Overseeing process improvement initiatives through system

changes, process re alignment/ redefining & efficiency management.

. Sending reports to the top management and maintaining the agreed SLA &

thereby focusing on maximizing customer experience while optimizing

costs.

. Coordinating with process managers to provide them with the feedback

related to the trainings and the recruits that would be joining their

process.

. Interacting with clients through e-mails and daily conference calls to

review and resolve operational issues as well as implementing new

process & procedure changes.

. Developing project planning, training schedule, training

implementation Teams, coaching them in delivering the training,

monitored the training progress, and updated the stakeholders on a

weekly basis.

. Handling customer grievances and resolving issues.

Project Profile in Radix INFO (July-2006 to Jan-2008):

. Installation, Configuration and Troubleshooting of Windows server

2003.

. Implementation and administration of DNS server in windows server 2003

environment.

. Implementation and administration of DHCP server in windows server

2003 environment.

. Installation and Configuration of windows XP/windows 2000

Professional.

. Active Directory users and groups management includes the following

tasks:

. Defining roles (a collection of privileges that you assign to specific

users).

. Creation of new user accounts.

. Resetting user passwords. Lock/unlock user accounts.

. Created knowledge Base on customer satisfaction and Technical Helpdesk

Support.

FOCUS AREAS:

. Infrastructure Management

. Participated in Security Audits conducted by Project Clients

. Co coordinating with Vendor people in new infra setup environment

PERSONAL DETAILS

Father's Name : P. Redge Ratnam

Date Of Birth : 04-03-1985

Languages Known : English, Hindi and Telugu

Passport : YES (H 1799025)

Age : 28

Sex : Male

Marital status : Married

Nationality : Indian

( Sandeep Samuel. P )

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