Customer Service Manager

Amanda M. Boswell

*** **** ***** / *.*. Box *** • Gambrills, MD 21054

443-***-**** • ***************@*****.***

EXPERIENCE

Wawa – Gambrills, Maryland August 2011 – Present

Customer Service Associate

Food preparation (sandwiches and specialty beverages)

Cash register and customer service duties

Stock and reconcile inventory

Train new associates

Other tasks and duties as requested by Manager

Greenway Bowling Alley – Odenton, Maryland August 2010 – August 2011

Snack Bar Attendant

Prepared hot and cold food selections

Cash register and customer service duties

Coordinated children’s birthday parties

Newbury School – Crofton, Maryland January – March 2011

Teacher’s Aide (Pre School)

Child Care Worker

Supervised activities of children

Prepared and served meals utilizing provided menus

Attended staff meetings and training

Gave children positive reinforcement

Provided first aid treatment as necessary

Maintained order, security and sanitation of the facility

Supervised children in everyday jobs

Maintained complete and accurate daily records

Implemented behavior modification techniques as instructed

Private Nanny – Crofton Maryland Sept 2009- January 2013

Supervised 2 children on a full time basis

Maintained and prepared all meals

Performed housekeeping and laundry

Provided overnight services for children

Assisted in homework help

Created a lesson plan and activity for the day

EDUCATION & TRAINING

South River High School Edgewater, Maryland Graduated 2011

Received Culinary (Serve Safe) Certificate

Various self instruction courses related to child care including:

First Steps in Child Care

Understanding Each Other

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