Customer Service Medical Billing
Resume:
Josh Howard
**************@*****.***
Objective
To obtain a position with a healthcare organization that will allow me to
apply my medical billing and leadership knowledge, skills and experience on
a daily basis.
Experience
Fresenius Medical Care
June 2008 - Present
Billing and Quality Supervisor, Central Verification Office (November 2011
- Present)
. Prepare monthly and quarterly reports used by upper management to
facilitate contract negotiations
. Handle and resolve billing issues with patients and insurance
companies
. Provide personnel management including performance reviews, staff
development, coaching/mentoring, and discipline
. Review and respond to patient's questions or requests pertaining to
their accounts
. Implement policies and procedures for the billing department
. Maintain provider relations by working directly with joint ownership
entities
. Analyze A/R reports and payment trends to make recommendations to
management
. Supervise a team of 11 patient account representatives
. Participate in and lead special projects as assigned
Senior Lead, Central Verification Office (September 2009 - November 2011)
. Served as interim Billing and Quality Supervisor March 2011 to
November 2011
. Work distribution and tracking
. Review of verifications and updating of patient account records
. Trained new employees on billing system and dialysis insurance
regulations
Patient Account Representative, Central Verification Office (June 2008 -
September 2009)
. Insurance verification and authorizations for dialysis
. Updating patient records
. Provided customer service to patients, family members and insurance
companies
Dynamic Billing Solutions
September 2007 - May 2008
Medical Billing Representative
. Billing claims for speech, physical and occupational therapy
. Prepared daily and monthly reports, produced invoices
. Claims collections and post payments to patient accounts
. Educate patients regarding their insurance coverage
Education and Certification
Bachelor of Health Service Administration
University of Phoenix, Chandler, AZ
Graduated with Honors May 2013
Medical Billing and Coding Certification
Apollo College, Portland, OR
Graduated with High Honors June 2007
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