Customer Service Manager
Resume:
Dear Hiring Manager:
This letter is to express my interest in discussing the Identity Theft Consultant position posted on your Company web site. The
opportunity presented in this listing is very appealing, and I believe that my strong experience on this area will make me a very
competitive candidate for this position.
The key strengths that I possess for success in this position include, but are not limited to the following:
I have successfully designed, developed, and supported sales teams and goals
•
I am a self starter.
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I exceeded expectations as a salesman and customer service
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Strive for continued excellence.
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Complete knowledge of Identity Theft Protection business
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Provided exceptional contributions to customer service for all customers.
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Please see my resume for additional information on my experience.
Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. I can be
reached anytime via my cell phone 702-***-****.
Sincerely,
Jorge A. Vich
501 E. Lake Mead Parkway, #2012
Henderson, NV 89015
J ORGE A. V ICH
501 E. Lake Mead Parkway #2012 Henderson, NV 89015 702-***-**** *********@***.***
ED UCAT ION
IBM del Peru 1977 1979
Programming languages: RPGII, ASSEMBLER, COBOL for Mainframe and MINI.
System Analysis
Business within IT department
Operating systems for Mainframes and minis
Managing IT Departments
ADV Marketing – Marketing graduate 1976 1977
PROFESSIONAL EXPERIENCE
LIVEOPS, Las Vegas, NV
Independent Contractor Sales Professional 2008 present
• Experience selling a diverse array of products and solutions
• Consult and up sell additional products and services
• Continually complete certification and training for diverse products and services
• Accurately explain product, answer questions regarding benefits/service
• Strong problem solving and troubleshooting skills
• Committed to addressing customer concerns with speed and accuracy
• Proficient in multi channel contact center software
DIRECT EQUITY MORTGAGE, Las Vegas, NV 2004 2007
Sr. Loan Officer
• Originated and processed home loans with a team of 6 people
• Closed more than 1500 files
• TV and radio advertisement during 7 years on the Latin TV and radio stations.
• Advertisement generated 150 leads per month and closed anywhere from 20 – 30 files per month
ALL NATIONS MORTGAGE, Las Vegas, NV 2000 2003
Loan Officer
• Originated and processed home loans
INFOSOLUTIONS, Lima, Peru 1995 2000
General Manager
• Developed and implemented information systems for diverse types of companies, such as, mining, banks, financial
institutions, commercial, industrial, power, agricultural, newspaper, magazines, petroleum, etc
• Developed information systems for more than 50 companies nationwide on LAN, WAN, MINI and Mainframe
• Supervised 43 employees from programmers, analysts, networking, documentation, sales and assistants
• Developed a user friendly 23 modular administration software that could be implemented in any type of business
EPENSA (Nationwide Newspaper Company), Lima, Peru 1993 1995
IT Manager
• Developed and implemented information, newspaper, and administration systems using LAN and WAN with
for the company’s 6 branches 18 people under my supervision
UNICRUZ INSURANCE COMPANY, Santa Cruz, Bolivia 1990 1992
IT Manager
• Implemented the IT Department using LAN and developed the administrative and insurance software with
9 analyst programmers under my supervision
SUDAMERICA INSURANCE COMPANY, Lima, Peru 1986 1990
IT Manager
• Developed and implemented administrative and insurance software with a team of 15 people using an IBM AS400 and LAN
FENIX PERUANA INSURANCE COMPANY, Lima, Peru 1982 1985
IT Manager
• Developed administrative and insurance software with a team of 13 people using a IBM AS400 and LAN
SOUTHERN PERU COPPER CORPORATION, Lima, Peru 1978 1982
System Analyst and Developer
• Developer and analyst on mining software using Assembler and COBOL language on an IBM 4341 mainframe
K E Y Q UA L I F I CAT I O N S
Demonstrated experience in working in a sales team
Highly skilled in maintaining a strong customer focused culture by driving sales
In depth knowledge of building relationships with customers focused on maximizing sales
Track record of achieving individual and company sales goals
Excellent customer service skills and experience
Excellent verbal and written communication skills
Strong interpersonal skills
Goal oriented
Fluent in Spanish
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