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Customer Service Manager

Location:
Henderson, NV, 89015
Posted:
August 21, 2013

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Resume:

August **, ****

Dear Hiring Manager:

This letter is to express my interest in discussing the Identity Theft Consultant position posted on your Company web site. The

opportunity presented in this listing is very appealing, and I believe that my strong experience on this area will make me a very

competitive candidate for this position.

The key strengths that I possess for success in this position include, but are not limited to the following:

I have successfully designed, developed, and supported sales teams and goals

I am a self starter.

I exceeded expectations as a salesman and customer service

Strive for continued excellence.

Complete knowledge of Identity Theft Protection business

Provided exceptional contributions to customer service for all customers.

Please see my resume for additional information on my experience.

Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. I can be

reached anytime via my cell phone 702-***-****.

Sincerely,

Jorge A. Vich

501 E. Lake Mead Parkway, #2012

Henderson, NV 89015

J ORGE A. V ICH

501 E. Lake Mead Parkway #2012 Henderson, NV 89015 702-***-**** ab5chp@r.postjobfree.com

ED UCAT ION

IBM del Peru 1977 1979

Programming languages: RPGII, ASSEMBLER, COBOL for Mainframe and MINI.

System Analysis

Business within IT department

Operating systems for Mainframes and minis

Managing IT Departments

ADV Marketing – Marketing graduate 1976 1977

PROFESSIONAL EXPERIENCE

LIVEOPS, Las Vegas, NV

Independent Contractor Sales Professional 2008 present

• Experience selling a diverse array of products and solutions

• Consult and up sell additional products and services

• Continually complete certification and training for diverse products and services

• Accurately explain product, answer questions regarding benefits/service

• Strong problem solving and troubleshooting skills

• Committed to addressing customer concerns with speed and accuracy

• Proficient in multi channel contact center software

DIRECT EQUITY MORTGAGE, Las Vegas, NV 2004 2007

Sr. Loan Officer

• Originated and processed home loans with a team of 6 people

• Closed more than 1500 files

• TV and radio advertisement during 7 years on the Latin TV and radio stations.

• Advertisement generated 150 leads per month and closed anywhere from 20 – 30 files per month

ALL NATIONS MORTGAGE, Las Vegas, NV 2000 2003

Loan Officer

• Originated and processed home loans

INFOSOLUTIONS, Lima, Peru 1995 2000

General Manager

• Developed and implemented information systems for diverse types of companies, such as, mining, banks, financial

institutions, commercial, industrial, power, agricultural, newspaper, magazines, petroleum, etc

• Developed information systems for more than 50 companies nationwide on LAN, WAN, MINI and Mainframe

• Supervised 43 employees from programmers, analysts, networking, documentation, sales and assistants

• Developed a user friendly 23 modular administration software that could be implemented in any type of business

EPENSA (Nationwide Newspaper Company), Lima, Peru 1993 1995

IT Manager

• Developed and implemented information, newspaper, and administration systems using LAN and WAN with

for the company’s 6 branches 18 people under my supervision

UNICRUZ INSURANCE COMPANY, Santa Cruz, Bolivia 1990 1992

IT Manager

• Implemented the IT Department using LAN and developed the administrative and insurance software with

9 analyst programmers under my supervision

SUDAMERICA INSURANCE COMPANY, Lima, Peru 1986 1990

IT Manager

• Developed and implemented administrative and insurance software with a team of 15 people using an IBM AS400 and LAN

FENIX PERUANA INSURANCE COMPANY, Lima, Peru 1982 1985

IT Manager

• Developed administrative and insurance software with a team of 13 people using a IBM AS400 and LAN

SOUTHERN PERU COPPER CORPORATION, Lima, Peru 1978 1982

System Analyst and Developer

• Developer and analyst on mining software using Assembler and COBOL language on an IBM 4341 mainframe

K E Y Q UA L I F I CAT I O N S

Demonstrated experience in working in a sales team

Highly skilled in maintaining a strong customer focused culture by driving sales

In depth knowledge of building relationships with customers focused on maximizing sales

Track record of achieving individual and company sales goals

Excellent customer service skills and experience

Excellent verbal and written communication skills

Strong interpersonal skills

Goal oriented

Fluent in Spanish



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