Customer Service Management

ERIC MOHOTOO

** ********* **.

Brampton, Ontario L6T 1L7

Cell phone: 416-***-****

E-mail: ***********@*******.***

OBJECTIVE

Obtain a responsible position where I can learn about the various aspects

of management. I would like to utilize my ability to innovate in an

environment that will also help fine tune my skills. As well as, to gain

more experience and learn new skills in a well established organization.

QUALIFICATIONS

< Responsible and reliable

< Motivated hard working individual who gets the work done efficiently

< Polite and respectful individual

< Motivated hard worker

< Excellent analytical and problem solving abilities

< Skillful in learning new methods and procedures very quickly

< Highly organized, motivated team player with proven leadership skills

< Ability to work with minimum supervision, assess priorities and

procedures, quality

work within target time frame

EDUCATION

Humber College - Business Management Toronto, ON 2010 -

2012

Graduated with Advanced Diploma

Courses include:

. Microsoft excel and word communications

. Marketing in business

. Basic functions in Operations Management

. E-commerce

. Human resources management

Sheridan College - Police Foundations Brampton, ON

2007 - 2009

Graduated with high honors

Courses include:

. Canadian Justice System

. Community and Social Services

. Criminology

. Conflict Resolution

. Interviewing ad Investigating

St. Thomas Aquinas Secondary School Brampton, ON

2003 - 2007

Graduated with an OSSD Diploma

. Entrepreneurship

. Marketing

EMPLOYMENT

CN Rail - Auto Port Vaughan, ON

2013 - Present

Primarily tasks comprise of:

. Supervise a unionized staff of 65employees

. Overseeing employees' work stations

. Hand out work orders to employees

. Handle disputes between employees

. Keep track of employee work performance

. Help maintain a safe work environment

. Monitor employees to ensure work is completed in a timely manner

Vanguard Global Services Mississauga, ON 2009 - 2013

Primarily tasks comprise of:

. Manage and Supervise a group of employee's

. Schedule appointments for pick up and drop off

. Move and Adjust inventory

. Shipping and receiving products in warehouse

. Handle customers complaints and concerns

. Foot-Prints Management "Warehouse Management Software"

. Train and observe other workers tasks

. Assign work stations for employee's

. Motivate and assist employee's

Loss Prevention (Best Buy and Future Shop) Brampton, ON

2009

Primarily tasks comprise of:

< Audit checks on warehouse

< Investigate and manage all information received

< Analyze reports to highlight potential thefts or fraud

< Apprehension of individuals responsible for internal theft

F.M. Cleaners (customer service) Brampton, ON 2008

Primarily tasks comprise of:

. Data entry

. Cash deposits

. Balance daily transactions

VOLUNTEER EXPERIENCES

Affinity Luxury & Exotic Car Rental Thornhill, ON

2012

Assist manager with duties:

. Organize & file invoices

. Input receivables & payables

. Vehicle maintenance check

Harmony Movement (Leadership Program) Brampton, ON 2006

. Assist children with;

. Reading & writing

. Group Discussions

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References available upon request

Contact this candidate