Customer Service Quality Control
Resume:
OBJECTIVE:
Seeking a position in the Electronics Engineering field where my knowledge
and industry related skills will provide assistance in increasing company
production while continuing to grow professionally within the organization.
EDUCATION:
ECPI University, Greensboro, NC 2012-Present
BS Electronics Engineering Technology
ECPI University, Greensboro, NC January 2011
AAS Electronics Engineering Technology
CERTIFICATIONS:
Fiber Optics Certification
CompTIA A+
SKILLS:
Troubleshooting hardware/software Data Entry/Typing 45+
WPM
Troubleshooting networking issues Work with Active
Directory
Troubleshooting PC & printer issues Windows 7, Vista, and XP
Configure TCP/IP protocols Configure
software and hardware
Microsoft Operating System installations Digital and analog
electronics
Microsoft Word, PowerPoint, Excel VOIP Troubleshooting
PC maintenance Electrical schematic reading
Basic PLC Programming / Design Business and
Management Essentials
WORK EXPERIENCE
Time Warner Cable, Greensboro, NC
2013-2013
Tech II Advance Tech Support
. Troubleshoot with subscribers who are having difficulty with video,
digital phone and data services while utilizing all available
diagnostic tools
. Resolve complex data problems that involve local network issues, email
issues, modem trouble and other company owned equipment and/or
software configurations
. Utilize reasoning and critical thinking skills, identify appropriate
fix agent and resolve single-user issues
. Provide exceptional customer service and on-call support
. Review tickets for potential systems issues to escalate to different
group as needed
Lexington City Schools, Lexington, NC
2011-2013
Electronics Engineering Volunteer
. Maintained computer systems and provided technical support
. Taught basic skills and newly installed programs to teachers
. Troubleshot hardware, software, and the network operating system
. Diagnosed computer problems, monitor computer processing systems,
installed software and performed tests on computer equipment
. Set up computer equipment, scheduled maintenance, assisted faculty in
learning the new equipment
. Collaborated with other Tech Members to ensure all issues were
complete and equipment was in satisfactory condition
PPG Industries, Lexington, NC
2010-
2013
Forming Operator
. Performed machine maintenance and operated machinery winding Fiber
Glass around cardboard tubes
. Worked in a fast pace production setting
. Met safety regulations according to OSHA
. Provided quality control of packages to prevent defects before
shipment
Forsyth County Schools, Winston Salem, NC
2010
Electronics Engineering Intern
. Provided Hardware Maintenance of PC's changing out Hard Drives,
Motherboards, Power Supplies,
Memory, Screens, and Keyboards
. Repaired a variety of Lenovo Laptops
Federal Work Study/Dudley High School, Greensboro, NC 2009- 2010
School Tutor
. Provided assistance to students with senior project preparation and
research
. Ensured students used correct grammar and punctuation when writing
papers
Hornady Transportation, Monroeville, AL
2007-2008
Swift Transportation, Greer, SC
TransAm Trucking, Battleboro, NC
Colonial Freight, Knoxville, TN
TI Industries, Lexington, NC
Tractor Trailer Driver
. Safely delivered products to companies according to set deadlines
. Kept daily logs according to D.O.T Standards
. Ensured that loads were always secure in a safe manner
Food Lion, LLC, Salisbury, NC 1997-2007
Warehouse/ Selector/ Forklift Driver
. Exceeded 100% production goal by 30% weekly
. Operated Electric Pallet Jack and Forklift
. Recognized, planned and coordinated priorities in an expedient manner
to increase profitability
. Carried out all safety regulations according to company policy
. Loaded trucks according to company procedures
AWARDS/ORGANIZATIONS:
ECPI University- Greensboro Campus
. Dean's List
. Perfect Attendance Award
. Student of the Semester
. Phi Theta Kappa National Honors Society
. Electronics Technician Association
. Phi Beta Lambda
Contact this candidate