Customer Service High School

Davonia O. Holland

**** ****** **** ******* ( Richmond, VA 23231

*******.*********@*****.*** ( 804-***-****

SUMMARY

Reliable and experienced quick study with extensive analytical skills and

experience in organization, project coordination and team building; with

proven track record of exceptional customer service, achievement,

flexibility and willingness to meet individual and team goals.

EXPERIENCE

BON SECOURS HEALTH SYSTEM, Richmond, VA 2010 - present

Buyer

. Manage the daily exceptions for rejected line items or orders via GHX

. Provide notification to end users and appropriate staff for rejections

and backorders

. Provide world class customer service to consumers, handle complaints

effectively, and thorough follow through to ensure customer satisfaction

. Contact vendors and customers as needed to expedite orders

. Prepare daily reports for statistical evaluation of outcomes

. Create purchase orders

BON SECOURS HEALTH SYSTEM, Richmond, VA 2009 - 2010

Materiel Technician/Specialist

. Stock items in Main OR, PACU and holding.

. Make sure par levels are correct

. Count and reconcile various Par Ex bin locations

. Communication with Nursing staff and coordinators

MEAD WESTVACO, Richmond, VA 2008 - 2009

Transaction Buyer

. Expedite Buyer Open Order reports

. Create purchase orders

. Contact vendors to check order status

. Worked on cost savings and cost avoidance

. Negotiated Contract Pricing

BON SECOURS HEALTH SYSTEM, Richmond, VA 2005-2008

Buyer

. Provide notification to end users and appropriate staff for rejections

and backorders

. Provide world class customer service to consumers, handle complaints

effectively, and thorough follow through to ensure customer satisfaction

. Contact vendors and customers as needed to expedite orders

. Prepare daily reports for statistical evaluation of outcomes

. Create purchase orders

EDUCATION & CERTIFICATES

J. Sargeant Reynolds, Richmond, VA 2009-present

Pursuing degree

Highland Springs High School, Richmond, VA 2000-2004

Advanced Diploma

REFERENCES

Available upon request

Contact this candidate