Customer Service Management

EXPERIENCE SUMMARY

More then * Years of experience in the Financial operations,Investment

Relationship.

Strong interpersonal, communication and presentation skills

WORK EXPERIENCE

DFW Motel Supply, Dallas Tx-Admin and Customer Serivce

- Processing payments of customers .

- Handling customer queries and complaints.

- Processing credit card charges and handling financial transactions.

- Office administration and accounting.

Desai Brothers Ltd, India- Financial Operations

- Assisting to CFO and Director of Finance for different decision making

process and daily work.

- Provide Monthly and Quarterly Financial Reports, Rate Shocks, NPV, and

Variance Analyses for our Directors,Financial Controller and Members of

Senior Management.

- Create and maintain standard, custom, and ad hoc financial reports and

reconcilements.

- Performed analysis and review of operational performance and

profitability.

- Research and analysis of stocks and mutual funds.

- Systematic study of financial reports and balance sheets,to suggest

management about taking decision.

- Investments in Mutual Funds, Shares, and Bonds for the company

- Dealing with mutual funds/finance companies for transactions.

- Maintaining the Records of Balance Sheets/Quarterly Results/Presentations

of companies and mutual funds.

- Comparative study of different options available for growth of business.

- Documentation for all the legal processes,required in the finance

department.

- Looking after the financial transactions of the department.

Reliance Mutual Fund, India- Operations and Customer Service.

- Working on CRM-next for entering all the queries,requests and complaints.

- Interacting with customers for their requests and complaints.

- Resolving the queries and complaints of customers.

- MIS Preparation.

- Updating the sales department about the new code of coducts.

ACADEMIC QUALIFICATION

Examination Institute Percentage Year

Passed

PGDBM(Post-Gradua Naralikar 70.25% 2012

te Diploma in Institute,Pune

Business University,Pune

Management)

BBA(Bachelors of Tilak Maharashtra 70.80% 2010

Business University, Pune

Administration)

Intermediate Karamveer Bhaurao 70.33% 2004

Patil Junior

College, Pune

High School Karamveer Bhaurao 85.46% 2002

Patil Junior

College, (Bharti

VidyaPeeth) Pune

SKILLS

- Excellent oral and written communication skills

- Highly self-motivated and directedClient Servicing

- Good analytical and problem-solving abilities

- Increase efficiency and automation of finance and accounting tasks.

- Experience in forecasting, budgeting, variance analysis, and financial

reports

-

IT SKILLS

- Office suites: Excel, power Point, word, access & Outlook Express

ACHIEVEMENTS

-Awarded as "Management Student of the Institute" in 2012 at PGDBM.

-Elected as Volunteer at many of the college seminar and functions.

PROFESSIONAL STRENGTHS

- A proactive planner with dexterity in identifying & adopting emerging

trends to achieve organizational objectives and profitability norms.

PERSONAL DETAILS

- Date of Birth: 04.04.1987

Add: 687 E Royal Lane,

Irving,TX 75039

[pic]

Contact this candidate