Manager Customer Service

Woodrow W Ketchum Jr

Cellular 440-***-**** ***** Rock Creek Rd. #132

Home 440-***-**** Thompson, OH 44086

ab54c5@r.postjobfree.com

Executive Summary

Results-driven leader offering 20+ years of manufacturing experience implementing strategic improvements to drive efficiencies, increase revenues, and enhance overall profitability. Effectively negotiates with vendors to reduce material and supply costs. Builds and motivates highly proficient teams, delivering on time, on budget objectives. Meets changing staff, client, and company demands in challenging environments.

Core competencies

Customer Service Sales Budgeting

Quality Assurance Lean Manufacturing Facility Security

Systems Installation Problem Solving Contract Negotiation

Quoting/ Estimating Process Improvements OSHA Requirements

Software Management Accounts Payable/Receivable TWIC Certified

Professional Background

Plant Superintendent 2006 to Present

[ Mid-Continent Coal & Coke Company ] [ Cleveland, Ohio ]

I was hired as a multiple plant superintendent. It is my job to oversee all of the maintenance, production, and personnel insuring that we meet or exceed the quality and delivery requirements of our customers in all of my plants. It is also my job to see that all of the company rules and regulations are being adhered too. It is also required that I meet all local and government regulations including all TWIC requirements based on homeland security

• I have never missed a delivery or have had a complaint from a customer because of setting a good example and showing the workers how to accomplish their assigned goals in the most efficient ways without compromising safety.

• I'm a well rounded manager that has managed many different types of industries with success and dedication with a focus on helping the company to grow.

• When I first came to the company we didn't have an approved facility security manual. I had to discard the temporary one and re-write a completely new one. I was one of the first in our area to receive an approved manual for the Coast Guard based on the new TWIC requirements for homeland security, Even though many of the other companies hired outside help.

Additional Experience

Operations Manager 2005 to 2006

Research Abrasive Products, Inc. [ Wickliffe, Ohio ]

Plant Manager 2003 to 2005

Fab-Spec, Inc. Cleveland, Ohio

Manager 2001 to 2002

2-M Manufacturing Eastlake, Ohio

Plant Manager 1995 to 2000

Research Abrasive Products, Inc. Wickliffe, Ohio

VP Manufacturing 1978 to 1994

Tiger Ind. & U.S. Welding Cleveland, Ohio

Education

B.A., [ Business, Minor: Business Management 1995

Rochville University [ Internet ]

GPA: 3.0, Major GPA: 3.0

Military Training

• Drill Sergeant U S Army, Fort Dix, New Jersey, 1968 to 1974. Prepared trainees for military service.

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