Customer Service Technician

C H A R L E S C L A R K

**** **** *** ***, **** Point, NC 27265

336-***-**** *************@****.***

~ Hardworking ~ Problem Solver ~ Professional ~ Team Player ~

~ Excellent Customer Service ~ Motivated ~

Over 13 years of experience in installation/repair of fiber optics, electrical conduits and wiring.

Excellent customer service. Possesses a high degree of integrity as well as strong team oriented work

ethic. Adaptable to changing situations and flexible in various work environments.

S U M M A R Y O F

S K I L L S

• Technician

• Installation

• Testing

W O R K

E X P E R I E N C E

SDI INTERNATIONAL CORP. On site at Motorola Solutions Lanham, Maryland

April 2012 – February 2013

Technician

• Set up, adjust and operate the process and equipment as directed or following a defined procedure

• Monitor processes and collect & report process related data

• Monitor equipment performance

• Perform test runs and document machine performance

• Troubleshoot and diagnose typical problems with processes and equipment under direction or

following documented methods

• Test and debug test circuit boards and computer software

• Repair or take pro active measures to prevent the diagnosed problem

• Collect data and validate results

• Utilize existing data collection consistently and accurately

RF MICRO DEVICES Greensboro, North Carolina

February 2011 –October 2011

Tester

Manually perform RF and DC testing on GaN products

•

Inspect and package Micro chips to ensure a quality product reaches customer

•

VERIZON COMMUNICATIONS Washington, DC

Daniel Vieth

March 2006 – March 2007

Cable Splicing Technician

Installation and splicing fiber optics

•

Installation and repair of telephone lines

•

Assure customer satisfaction

•

TOTAL ELECTRIC Upper Marlboro, MD

2000 – 2004

Cable Splicing Technician

Installation of electrical conduit/wire/devices

•

Installation and repair fire alarm systems

•

Troubleshoot various electrical problems

•

CODY ELECTRIC Annapolis, MD

1996 – 1999

Cable Splicing Technician

Supervise a crew of 4

•

Provide customer electrical wiring to new residential homes

•

Install television, telephone, home theater and intercom systems

•

Install landscape lighting and speakers

•

T R A I N I N G /

E D U C A T I O N/

P R O F E S S I O N A L

D E V E L O P M E N T

Electronics Technician Association 2010

•

Fiber Optics Installer Certification 2011

•

CEET Degree Program, ECPI University, Greesboro, NC 2010

•

HS Diploma, Annapolis High School, Annapolis, Md

•

1993

S Y S T E M S/

S O F T W A R E

E X P E R I E N C E

• MS Office • MS Windows • MS Word • MS Excel

• MS Outlook • MS PowerPoint • Linux • Mac OS

Contact this candidate