Customer Service Medical

Felipe Gonzalez

**** ********** ( San Antonio, Texas 78250 ( 210-***-**** (

*************@*******.***

EDUCATION

****-**** *** ******* *******, San Antonio, Texas

MILITARY

****-**** ***ted States Army

EMPLOYMENT HISTORY

Clerical Worker ( Skyline Corporation at Audie L. Murphy Veterans

Administration Hospital, San Antonio, Texas (March 2008-March 2009).

o Provided quality clerical assistance to staff

members.

o Initiated responsibility for inputting and

maintaining nurse's schedules in the STVHS

Database.

o Communicated effectively with staff and clients

both orally and in writing.

o Ordered supplies for all nursing services.

o Typed up performance evaluations for Licensed

Vocational Nurses and nursing assistants.

Medical Records Assistant (Bexar County Detention Center, San Antonio,

Texas

(May 2007-December 2007).

o Provided customer service for employees and

assisted with questions related to medical

records.

o Entered client's data into the computer system.

o Filed and looked for lost records.

o Retrieved all of the medical records from

department for inmates that were being

transferred to prison.

o Worked in a fast-paced environment.

Health Benefit Advisor ( Audie L. Murphy Veterans Administration Hospital,

San Antonio, Texas (August 1973-October 2006).

o Coordinated appointments to preclude unnecessary

trips to the hospital.

o Ensured that veterans are scheduled to

appropriate clinics within established priority

guidelines.

o Accurately interpreted and transcribed

physicians' orders for diagnostic testing and

future appointments that included items counted

as errors include scheduling wrong clinic, wrong

time, wrong patient, wrong test, or test at

wrong time.

o Scheduled pre-clinic tests and special

procedures for results to be available for the

physician's review. Includes notifying patient

of prep(s).

o Entered workload data accurately into the

computer on a daily basis.

o Provided quality customer service to the

patients, staff, families and visitors at the

Veterans Administration Hospital.

AWARDS

2005- Received Courtesy Award pin from South Texas Veterans Hospital

Customer Service Board.

COMPUTER SKILLS

. STVHCS Network

. Microsoft Outlook

. Microsoft Word

. CPRS software program

. ADP Online Security Training

References available upon request

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