Customer Service Sales

Resume’Of Miguel Angarica

***** ** *** **

Miami, FL 33177

Phone: 786-***-****

Email: *********@*****.***

OBJECTIVE: To bring my talent & skill to the right employer so that the financial benefits are mutually appreciated.

QUALIFICATIONS:

I am fluent in English & Spanish. Over 10 years system building, repairing, troubleshooting the various IBM compatible units with windows 3.1,95, 98,ME, 2000, 2000 Server, XP, XP Pro. SBS 2003, Vista Ultimate, Windows 7,Server 2008. 3 Working for (DCYPHERIT.LLC) coordinating with independent service contractors to fix computers systems in Dade County Florida, managing an internet kiosk /computer shop selling services & computers directly to the public. I have also experience in most aspects of POS systems, DVR closed circuit TV installation, Network installations, video production & DVD mastering. Over 7 years of phone sales/customer service/tech support experience for windows based platforms. I have working knowledge of most popular software titles spanning a plethora of fields such as video & photographic editing, Office programs, html programs, database based programs, etc.

EDUCATION

1996 High School Diploma, Miami Jackson Sr. High

1996-1997 Miami Dade Community College

2013-2014 MDC- (Currently working Network Administration)

EMPLOYMENT

2013-2013 Electrical Assistant for KC Wire Master Electric- Help Electricians, troubleshoot, replace and install electrical receptacles, Ground Fault Interrupters, Electrical Breakers, Lighting & fan fixtures on walls & ceilings. Assisted in installation of metal & PVC conduit installation on and through exterior and interior walls. Also replaced breaker boxes & all electrical cabling from the light pole to the interior. Installed CCTV cameras, terminated & installed network cables.

2012-2012 Convergy’s Mobile Phone Support for A&tt. Worked as support specialist in Tier II mobile phone support. An understanding of the Cell phone technology & smart phone tech, proved indispensable in offering superior support & quality service to the end user.

2010-2011 Lead Field Tech DCYPHERIT LLC(www.dcypherit.com), Repaired, refurbished, and rebuilt laptops & desktops for small business owners & in home customers with increase value in every service call.

2007-2012 Freelance IT Contractor, Geeks Mobile USA, Redriver Technology Group/Synaptyk.com, Le Monde Internet Café

Dr Furnari & Lofton,(Homestead FL) (2 locations) Maintain Their Windows 2003 Server & install additional 8 clients for their patient CRM. Retrofit their office and patient rooms with network cabling. Installed 2 switches and a wall rack to house the equipment.

Merrill Lynch, (States- FL, LA, GA, AL, NC, SC)- (#locations 60) Site survey the networks at Merrill Lynch locations in the afford mentioned states.

Bank Of America/Countrywide (States- FL, LA, GA, AL, NC, SC)- (#locations 17)Site survey the networks at Merrill Lynch locations in the afford mentioned states.

Chase/ Washington Mutual- Assisted on the bank conversion from Washington Mutual to Chase. Installed new computers, check scanners, finger print scanners. Categorized & packed old equipment for shipment.

Joanns Fabrics, (States- IN, MN, FL, TX,AL) (# locations 9)-Installed back office servers, desktops, switches, firewall, hotspot, wifi for hand held scanners, POS registers, credit card pin pad & accompanying fixtures.

Perkins, (FL) (#locations 6) Update the OS for their dual servers in back office, up dated all client POS after server update.

Pepboys, (FL, GA) (#locations 15) Update Software on routers via CF card installation

Marriot Inn,(Palm Beach) (#locations 2) Update their Linux based back up suite & setup a backup schedule

Dollar Tree, (States,FL,GA,AL,LA,SC,NC,AK,TN,IL,MN,ND,MI) (#locations 150)Replace credit card pin pad with a tamper proof version.

Café Del Mar, (Miami Beach)- Replace POS CPU, provide quarterly maintenance

Sushi Samba/Sugar Cane- (Miami) (#locations 3), Provide site support for server, desktop, network issues. Setup back office, add network and telephone jacks.

Sears Optical/Target Optical (FL) (#locations 8), Replace old CRM & PC’s to new Linux based, CRM using VPN

Starbucks, Fedex-Kinkos, American Airlines Admirals Club, (South FL- GA) (#locations 7), Pre-assemble Cisco routers, switches and access points on to rack then schedule appointment to install and test equipment. Conduct site survey of wifi strength

Save A-lot, (FL) (#locations 25) Update hard drives, keyboards to all POS clients and install new pin pads. Configure server with new changes. Teach staff of the added functionality.

2006- 2007 Sales & Support, Insight Software LLC www.myvisionexpress.com, Kendall FL, $16/Hour +3% CommissionStrategize & Build prospect relations through free support of our trial software & follow-up calls to build interest in My Vision Express software. Assisted Doctors & Opticians, in providing a paperless office solution for the ophthalmic industry at large. Tested & trouble-shoot software through VPN, Virtual Terminals, Remote Desktop Access, & other similar programs, that are connected to wire/wireless networks, operating several firewalls across different window OS platforms. Planned, proposed & closed sales accounting for 1/3rd of all current customers in a 10 months period. Increased sales by 200% in month. Set guide lines for sales calls. Assisted new hires in the art of selling & customer service

2006-2007 On Site Computer Tech Support (Contractor) www.a-1techsupport.com Miami 17.50/Hour.

Repairing laptops & desktop units at the company’s discretion.

2005-2006 Virtual Operator (Contractor), Live Ops www.liveops.com $15/Hour.

Virtual call center operator taking inbound sales, leads & customer service related calls. I provide a total solution service to the myriad of clients that depend on my services to increase their bottom line.

2003-2005 Live Verification Agent (Contractor), Voice Log LLC. www.voicelog.com, $10/Hour

2 years of verifying & recording Verbal acceptances of customers switching there telecommunications services for our Contractors.

2000-2003 Technical Support Engineer, The Answer Group (North Lauderdale), $15/hour.

3 years experience in Troubleshooting Laptop & desktop computers over the phone. I handle on average 120 calls a week working 13 hour shifts. The position requires both a fine ear towards customer satisfaction & strong technical knowledge of dozens of possible problems & solutions. I usually am called the model representative because of my short call times, taking charge of the call, first time call resolutions, & ability to help hone my co workers to obtain better performance. Also I have reached the title of employee of the month.

REFERENCES

1) Jean Rameau, Labworx Partner & The Answer Group Co-Worker ph# 1-954-***-****

2) Leslie Alfonso, Manager Dcypherit 888-***-****

3) Manuel, Owner of Tropi-Beach Internet Café 305-***-****

4) Doug Bynum, Synaptyk, Manager ph# 972-***-****

5) Broy (Manager at Sushi Samba) ph# 305-***-****

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