Tanya Dawn
Greenville, Tx. *****
Home 214-***-****
************@*****.***
Objective My objectives are to become a part of a growing business that will allow me to extremely competent to demonstrate
the ability of efficiently prioritizing a broad range of responsibilities to achieve an optinal level of operation. Effectively communicate
with diverse groups of clients, professionals, and staff members.
Experience
Nec 2004/Current
Dispatcher Sr. Lead
Assisting several manager duties, updating international part status, submitting time status for field managers, scheduling, scanning data
completion forms, data entry duties, clearing and monitoring alarms for cooperate sites, perform supervisor projects upon request, batch
logging, along with resolving clients repair issues.
Vartec 4/2003/2004
Assisting business and residential customers with phone system repair issues, dispatching, data entry, MLT testing, provisioning, updating
data information, and research. Also performing escalation calls and supervisor projects.
Verizon/1995/2003
RMG Escalation Department
Scheduling, assisting with employee escalation calls, escalation dispatching, resolving escalation residential/commercial repair issues, programming
features, resolving cooperate repair issues, along with assisting with switchboard calls when needed.
Equipment Specialist
Operating Opex 50/100 machine, processing and filming customer payments, research department, data entry, keyed and balanced
manual entries into the Tartan System, coding/balancing along with other duties to follow.