Customer Service Technician

Billy McBay

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**** *. ******** **. *****: 918-***-****

Broken Arrow, OK 74012 Cell: 918-***-****

**********@***.***

Summary

To obtain a Warehouse Technician that desires a role in operations and logistics in a warehouse setting.

Trained and certified to operate forklift and clamp truck

Highlights

Safety conscious Results-oriented

Shipping and receiving Forklift Certified

Safety Orientation training Valid Oklahoma driver’s license

Basic Math skills Strong communications skills

Experience

WSI, Warehouse Specialist, Inc. (Kimberly-Clark) Jenks, Ok

Experience in fast paced environment moving product in large warehouse

Loading and unloading trucks and moving product from palletizer to designated

areas inside warehouse.

Familiar with 12hr shifts and rotating shifts.

Experience inspecting the forklift to insure it is in good running condition.

Test safety features such as lights, horn and fire extinguisher.

Experience insuring the trailer is clamped at the dock to insure that

trailer will not move and check inside of trailer for any possible problems.

Scan product with barcode reader and use computer to list destination.

World Wide Technical Services 12/1980-5/2012

WWTS III

Tewksbury, MA

World Wide Technical Services III 10+ years experience maintaining company vehicle.

Maintained and secured $23,000 inventory.

Diagnosed, installed, configured and repaired computer systems and software. Troubleshot satellite

system outages. Performed desktop and laptop repairs for DELL, IBM and HUGHESNET system

issues and resolved problems accurately and efficiently.

Education

Northern Oklahoma College

Telecommunications

Associate of Arts

Tonkawa, OK, United States

President of School Dorm

Vice President of Freshman Class

Training

Customer Service Satisfaction

Sexual Harassment in the Workplace

OSHA

Forklift training

Customer service includes talking to the customer before going to their home

or business. I would set a date and time at customer convenience. I told the customer what I was going

to do and how long it should take. I would repair problem and ensure product was working to their

satisfaction.

Accomplishments

Selected to Presidents Club while at MOTOROLA

Awarded 1 week in Jamaica for my wife and me

Promoted twice

Awarded $200.00 for Excellence in Customer Service Satisfaction

Military Experience

United States Air Force Honorable Discharge

Telecommunications Technician

Selected USAF Airman of the Quarter, Mt. Vergine, IT

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