IT Professional

Brian Packard

E-mail : **************@*****.*** Phone : 256-***-****

Address : **** ****** **, **********, ** 35816

Profile

Detail-oriented IT professional with experience as a Systems Administrator and PC technician. Skilled at operating in a

wide range of platforms. Excellent written and oral communication skills; capable of explaining complex IT related issues

in easy-to-understand terms.

Security Clearance

Active Secret

Work experience:

Oasys, INC November 2012 August 2013

Systems Administrator

Provide support and maintenance to all company systems including desktops, laptops, servers and virtual machines.

Maintain software installation and version upgrades for new and current users.

Maintain documentation and audits of all company desktops, laptops and peripherals.

Recommend changes and troubleshooting solutions as part of the core infrastructure group.

Emco Technologies July 2012 November 2012

Technical Support Help Desk 1

Provide in-person or phone, Windows desktop; e-mail and directory support for customers using applications developed under, Army Corps of Engineers (ACE-IT).

Serve as the initial point of contact for trouble shooting hardware/software PC and printer problems.

Provide support for Cisco VPN set up and troubleshooting.

Provide support for Cisco VoIP phones.

Troubleshoot Blackberry hardware and software related issues.

Unlock user accounts in Active Directory.

Knology of Huntsville June 2001 July 2012

Disconnect Technician

Install and troubleshoot telephone, cable, and internet services from drop tap to antenna terminals. Troubleshoot TCP/IP configurations for customers with internet service.

Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution.

Secure and submit payments in accordance with Knology cash handling.

Maintain accurate records of all equipment collected, and reconcile with control and collections to ensure accuracy of customer data in corporate billing system.

Disconnect phone, cable, and internet services at the tap and customer premise.

Qualifications:

Cisco Routers and Switches

TCP/IP Network troubleshooting and configuration

Active Directory

Windows Server 2008 - 2012

Windows 8, Windows 7, Windows Vista, Windows XP

Linux distributions

COTS and GOTS software installation and troubleshooting

Development software installation and maintenance

Remedy ticketing system

Excellent interpersonal skills

Protocols: EIGRP, OSPF, VLAN, VTP, RIP and STP

Education:

Associate of Applied Science - Network October 2011 December 2013

Engineering

Virginia College of Huntsville

GPA 4.0

September 1991 September 1995

Lee High School

High School Diploma

Certifications:

CCNA: Cisco Routing And Switching

MCITP: Enterprise Administrator on Windows Server 2008

MCITP: Server Administrator on Windows Server 2008

MCSA: Windows Server 2008

MCSA: Windows Server 2012

CompTIA Security+ 2012

CompTIA Network+ 2012

CompTIA A+ 2012

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