Senior Business Systems Analyst
Resume:
Alex A. Reyes, MBA
The Woodlands, TX 77384
***********@*****.***
IT professional with 15 years of experience managing application development with emphasis in business and systems analysis, improving and automating business processes in a variety of vertical industries including Payroll, Time & Attendance, Construction, Workers’ Compensation, O&G, Real Estate, Insurance, E-commerce, Healthcare, Education.
Proficiencies:
• System Development Lifecycle (SDLC)
• Requirements Analysis & Project Management
• Translating Business needs into Technical Specs
• Business Process Optimization
• Software Testing
• Custom Web based Applications
• Quickly learning and mastering new software & systems
• Bilingual (English, Spanish)
• Business Process Analysis and Redesign
• System Design and Implementation
• Ability to effectively communicate & work with individuals of wide varying responsibility and technical knowledge
• Leading teams of diverse backgrounds in developing solutions to improve and automate business processes
Professional Experience:
Business Analyst, CB&I 2014- Present
• Responsible for the installation, development, project execution, maintenance, and support of enterprise construction related systems utilized in remote, complex environments including two AP1000® Nuclear electric-generating units, LN&G, Fossil, and other CB&I jobsites across the USA and world
• Managed the implementation of CB&I’s enterprise welding software package across the USA that provides automation capabilities to develop, distribute, track all welding procedures, welding data records. Evaluated and recommended solutions based on technical analysis, considering downstream impacts to other business areas and jobsites. Determined root cause and resolve software related issues. Managed software change requests and needs from users at various CB&I jobsites, validated vendor software solutions met objectives, and implemented software releases
• Successfully stabilized the Shaw Cable Manager application- a nuclear regulated application used to schedule and terminate cables, and which provides other cable reel management tools. Facilitated re-occurring sessions to assess business needs and diagnose issues. Worked closely with system architects to analyze and resolve technical issues that spanned software, hardware, and Citrix. Created requirements, managed software development, project timelines, and successfully implemented software releases composed of critical enhancements and fixes on time and budget
• Worked closely with software vendor and SMEs using the BPI corrective action system to increase the quality, traceability and timeliness of identifying and resolving issues as recommended by the Nuclear Regulatory Commission at a CB&I facility that fabricates and assembles structural, piping, equipment, and other modules for nuclear, chemical, and petrochemical plants around the world. Applied analytical skills to support SME’s in the creation and modification of processes within the BPI software, resolved technical issues associated with the software and server environment
Business Analyst, Schumacher Group 2011- 2013
• Identified business needs and problems, analyzed and re-engineered business processes, proposed new IT solutions, maintained and enhanced the core enterprise system- Salesforce CRM, custom web portals, and other cloud based systems that support 3,000 providers that help treat more than 4 million patients across the nation annually
• Facilitated discussions with CEO and Sr. Leadership, elicited requirements, and created specifications to build a custom web based, Operator Portal that integrated a wide range of clinical, financial, and quality metrics and reports. Resulted in elimination of disparate reports, mobile access to the Portal via I-pad for operators supporting 180+ hospitals across the USA, and elimination of thousands of hours spent manually producing metrics- est. cost savings of $100k/yr
• Principal contributor to Schumacher Group's SDLC process, standardizing the IT work request intake process, introducing formal business analysis, specifications, implementation of IT and UAT testing, and development of a custom Salesforce based PPM tool to manage IT projects and documentation
• Partnered with BPR consultant and Schumacher SME as the Lead IT analyst in a business process re-engineering project analyzing and documenting the "As Is' end to end core enterprise processes and systems. Contributed to interview sessions with key business stakeholders and identified workflow process and technology improvements to develop "To Be" process map
• Architected integration between Salesforce and the provider scheduling system- Tangier which automated the removal of providers from the Hospital schedule when their credentials expired resolving potential contractual liabilities, and preventing herald events- a single herald event having an estimated cost of $200k- $500k
Business Systems Analyst III, The Shaw Group (now CB&I) 2010- 2011
• Support, enhance, and implement mission critical payroll and time entry/labor collection systems for Fortune 500 company with 28,000 employees in 6 continents and 58 countries
• Implementation of a $1M+ enterprise-wide time & attendance system- allowing for time clock labor collection at various sites across the USA, secure entry and exit for employees, compliance with nuclear and union labor regulations, reducing employee overhead involved with manual collection of labor, redundant data entry, increase of labor collection accuracy, and elimination of re-keying time in JD Edwards. Estimated cost savings $5M+/year
• Implemented JD Edwards auditable state taxable wage reporting solutions for LA and OK which resulted in an estimated cost savings of $800k/year and $250k/year respectively for the next 10 years
• Engineered a flexible custom time entry upload which centralized and standardized the custom upload process eliminating internal overhead associated with 8 one-off custom uploads for specific jobsites resulting in time savings from re-keying time into JD Edwards, data entry errors, and ability to add new sites without one-off customizations
• Lead Analyst supporting, upgrading, maintaining existing time & attendance labor system with up to 15 work sites across the USA and labor collected for over 12,000 employees
Business Systems Analyst II, The Shaw Group (now CB&I) 2008- 2010
• Created specifications, tested, implemented, and supported self-service time entry system which overlaid JD Edwards. used by over 10,000 employees & contractors globally
• Lead BA over the conversion, development, and distribution, of payroll & time entry JD Edwards reports for functional payroll managers using GL Report Writer. Presenter at the Oracle Collaborate 09 conference on empowering functional payroll managers to create and maintain JD Edwards reports using the GL Report Writer tool
• Assisted functional payroll group in understanding, translating, and documenting functional payroll processes for the implementation of the Mexican subsidiary labor collection and payroll system
Business Analyst, Louisiana Workers’ Compensation Corporation (LWCC) 2006- 2008
• Served as liaison between internal business customers and developers to gather requirements, write specifications, and test core company systems. Only Business Analyst in IT organization to cross over specialized disciplines and applications within the company such as claims, policy, audit, loss prevention, web applications
• Developed specifications, tested, trained, implemented, and provided support for a dual content management system which allowed company department admins to manage their Intranet web pages and marketing admins to manage and publish content to both Intranet and the external (public) company website
• Developed specifications, tested, and implemented a flexible and robust set of reports for a key web based system that processes 92% of all new policy submissions from 1000+ insurance agencies
Senior Systems Analyst/Programming Manager, Firefly Digital Inc. 2004- 2006
• Supervised, managed, and oversaw projects through all phases of the SDLC for a team of four programmers to meet client and company goals & deadlines. Served as liaison for 200 + clients, meeting expectations, timelines, fulfillment of specs, client satisfaction, training, on-going tech support, and enhancements to custom web based applications
• Identified, analyzed, and documented existing business processes and procedures for new clients and wrote specifications to re-engineer and automate the client’s process with custom web based applications
• Doubled monthly company maintenance revenue consistently from June 2005 to May 2006
Systems Analyst, Firefly Digital Inc. 2003- 2004
• Implemented and supported custom web-based, database driven applications for 30 + clients in various industries
• Created project plan and executed migration of 200 + websites from a locally hosted web server to a Zero-Downtime, cloud hosting solution with uptime of borderline 100%. Resulting in a more secure hosting environment, stabilizing customer’s website downtime, an increase in customer service and satisfaction, decreased internal server management and support costs by 50%, and allowing for unlimited customer growth
Business Analyst/Web/Database Developer, UL Lafayette 2002- 2003
Gathered user requirements, designed, developed, maintained, and supported the following applications:
• Advanced Placement, Junior Division, Services for Students with Disabilities, Beacon Club Web Sites
• Tutoring Database, Payroll Database, Counselor databases
Programmer/Analyst- Internship, McIlhenny Company 2002
• Oracle 11i E-Business applications project: Created data model identifying old (9i)/new data points
• Modified, documented/tested, wrote custom applications in: Oracle, SQL, PL/SQL, AIX Shell Scripts
Business Analyst/Database Developer, UL Lafayette, Services for Students with Disabilities 2001–2003
• Defined systems requirements, modeled, designed, implemented database to manage 500+ student’s academic, basic medical info, and other data utilizing Access, VBA and SQL. Created custom reports, indexing and tuning
Personal Financial Analyst (PFA), Primerica Financial Services (member of Citigroup) 2001- 2003
• Increased sales force by recruiting, training and retaining qualified persons, implemented marketing activities
Education:
Masters of Business Administration (MBA), August 2003- The University of Louisiana at Lafayette (Lafayette, LA)
Bachelor of Science, Business Systems Analysis and Technology, May 2002- The University of Louisiana at Lafayette
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