Project Manager Help Desk

Jeffery S. Brown

501-***-****

Work History

DataFix

Little Rock, AR

Network Engineering/PC Support

April 2013 - Current

Provide support for business owners network, hardware and installations.

Take calls for phone support and ticket systems for other techs.

Virus Removal, PC software installations.

Install network equiptment, such as CISCO routers/switches, Firebox.

WIFI network support and mapping including AirMagnet results. Provided

better

area coverage.

R&R Solutions Bentonville, AR

Senior Technician/ Project Manager

Jan 2008 - Apr 2013

. Install Cat5e networking for NCR

. Maintain Support for existing Clients, with WIN support, UNIX support,

Office

. Provide training for new projects

. Project Manager for JC Penny's AP refresh

AllCare Pharmacy Arkadelphia,

AR

Help Desk Tech Jan 2008 - July

2008

. Install software and hardware. Install security systems for nursing

homes, medical carts.

. Hardware installations to include COTs, Network Systems, Cabling,

Servers, Desktops, WYSE, Linux distributions

. Provide Support for existing equipment and personal training for new

developments

. Diagnose and troubleshoot technical hardware and software issues

. Advise users on appropriate action

. Follow standard help desk procedures

. Log all help desk interactions

. Administer help desk software

. Identify and escalate situations requiring urgent attention

. Track and route problems and requests and document resolutions

. Prepare activity reports

. Stay current with system information, changes and update

Watcher Networking Bentonville, AR

Contractor Aug 2008-Dec 2008

. Install Networking to Walmart Vison Center, and POS upgrades

. Home Depot Projects

. Install Dell servers and storages.

. Replace DVRs and reconfigure IP camera systems.

Alliance Rubber Hot Springs, AR

Helpdesk Technician Mar 2005 -

Sept 2007

. Install new software and hardware on PC and Mac's

. Maintain servers and desktops

. Install CAT5s and Fiber wiring

. Work on items such as printers, faxes, A/V equipment.

KLAZ-KLEZ Radio Hot Springs, AR

Computer Tech Support Sept 2000

-Sept 2006

. Work with Marti Units, Maintenance on Broadcasting equipment

including Tie Lines, Internet, Microphones, Electric Wiring, LAN

lines, Computer Repair, Installations, STL for Tower pointing,

anything else that is needed.

. Fix and repair computers and networking; TCP/Ip routing

. Hardware and Software updating, help desk, design webpage.

Skills

Computer Repair Computer Software Installations

Computer Hardware Installations RJ6,RJ11 cable installations

Server Repair and Installations WIFI support

Help Desk Support RJ232 Install, Cat5-Cat6

installations.

Wireless support Cisco Router Support

Nortel Phone Systems TCP/IP UDP Routers Wireless

Optimis Compressor for sound Microsoft Office 98-Current

Windows Server OS /LDAP Support

Education

A+ Certification

Computer Repair, Networking, Programming.

AirMagnet Certified.

Motorola Tech Training

Engineering Training; working on sound equipment for Broadcasting,

experience in wiring, hookups, repairing equipment, soldering skills.

Malvern High School graduate of 1999

OTC Tech School 1999-2000

Contact this candidate