Management Sales
Resume:
Houston, Texas *****
************@*****.***
Monica Dennis
OBJECTIVE To obtain a position that will lead to a lasting working relationship that will also enable me to
use my strong organizational skills, training and the ability to work well with others.
SKILLS & Safety-driven problem solver and a “go to” resource offering a career underpinned by ever-
changing responsibilities. A diligent and constant professional with over 20 years of experience
ABILITIES
in customer relations and logistics training. Established track record of successful staff
development and productivity. Excellent communication and interpersonal skills with true
effectiveness in leadership, coordination, and teamwork, achieving on-time and on-budget of
goods. Effective leader and team builder who draws on a broad base of information and
experience to provide innovative approaches for strategic supply chain initiatives. Demonstrated
ability to accommodate complex industry business and management processes, regulatory
requirement, and cross-market exchange. Material management stock level adjustment and
control, in transit and on-order purchasing, inventory reviews. Strategic planning forecast of
customer demands, safety stock updates, mass changes and updates. Demonstrated
accomplishments in the identification of business processes, key performance indicators, user
and data requirements, related documentation, end-user training and system specifications.
CUSTOMER RELATIONS MANAGER, HILL COUNTRY HOLDINGS
EXPERIENCE
11/2012-Current
Managed team of 20 sales and office professionals. Initiated program that standardized
employee training and led to an increase of customer satisfaction by 12%. Served as mentor to
junior team members and professionals.
CONSOLE OPERATOR, ANDREWS INTERNATIONAL
02/2010-10/2012
Managed team of 8 professionals. Monitored the entire facility using CCTV while
simultaneously performing dispatch duties. Developed procedures for the emergency response
and crisis management, physical security, information protection, incident management and
investigation units. Conducted site reviews and security audits and made recommendations to
management based on findings.
SALES ASSOCIATE, THINGS REMEMBERED
11/200*-**-****
DESCRIBED USE AND OPERATION OF MERCHANDISE TO CUSTOMERS.
DEMONSTRATED THAT CUSTOMERS COME FIRST BY SERVING THEM
WITH A SENSE OF URGENCY. SHARED PRODUCT KNOWLEDGE WITH
CUSTOMERS WHILE MAKING PERSONAL RECOMMENDATIONS.
RCA, USPS
08/2002-07/2008 RCA, USPS
COMPLETED A DAILY PRE-TRIP INSPECTION CHECKLIST BEFORE FIRST
DELIVERY OF THE DAY. ESTABLISHED LONG-TERM CUSTOMER
RELATIONSHIPS THROUGH PROMPT AND COURTEOUS SERVICE.
LOADED AND UNLOADED MERCHANDISE AT STORES AND VENDOR
LOCATIONS. SELECTED THE MOST EFFICIENT ROUTES IN
COMPLIANCE WITH THE DELIVERY INDUSTRY AND FUEL POLICY.
UNIVERSITY OF PHOENIX, THE WOODLANDS, TEXAS, 11/2012-2016
Business Management with aspiring specialization in project management.
EDUCATION
Maintained an open door policy and forum for development and growth.
COMMUNICATI
ON
Organized training and development to ensure proper procedures were demonstrated according
LEADERSHIP
to company’s guidelines.
UPON REQUEST
REFERENCES
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