Customer Service Medical

Aisha Coker CPC

***** ******* 773-***-****

Dolton IL, 60419 *************@*****.***

SUMMARY

. Medical Business Office

. Insurance Verification and Patient Authorization

. Certified Professional Coder and Biller

. Inpatient and Outpatient Coding and Medical Records Coding Experience

. Knowledgeable of medical terminology, anatomy and physiology

. Proficient with Epic, Cadence, Meditech, Centricity, IDX, Medic,

Affinity, Passport, Nebo, McKesson and MS Office

PROFESSIONAL EXPERIENCE

St. James Hospitals - Chicago Heights, Olympia Fields, IL

2012-Present

Pre-Registration/ER Registration Coordinator

. Greets and establishes positive first impressions with ER department

patients

. Register ER patients in a high stress environment and a large patient

flow

. Obtains and verifies patient demographics, clinical data/orders, and

financial and insurance information

. Obtains, interprets, and documents all pertinent financial and

insurance information regarding eligibility, verification, pre-

certification and authorization requirements

Comer Children Hospital and University of Chicago Medical Center - Chicago,

IL 2005-2011

Radiology Coder/Clinic Coordinator

. Handled inbound/outbound calls regarding insurance, billing and coding

concerns

. Provided customer service with patients on the phone and in person

. Entered patient data into system and updated records

. Responsible for benefit verifications, ABN's, pre-certification, DCFS

consents and electronic referrals

. Responsible for inpatient and outpatient coding and entering all

information into system

. CPT and ICD-9 coding

. Assigned CPT and ICD-9 codes to patient office visits and office

procedures

. Coded clinical diagnosis

. Prepared Charts for Pediatric Sedation

. Trained new employees for CPT and ICD-9 coding and other general

duties

. Dispatched X-rays in an accurate and timely manner

. Followed protocol of all trauma patients

. Radiology, Pediatric and Sedation scheduling and confirmations

. Registered patient in (EPIC) Hospital Information Systems

University of Chicago Medical Center - Chicago, IL

2001-2005

Radiology Scheduling Coordinator

. Answered phone calls regarding patient questions and concerns

. Entered ICD-9 and CPT Coding and insurance information

. Scheduled and confirmed diagnostic exams for the department of

Radiology and Pediatric sedation

. Retrieved and processed requisitions

. Data entry and general correspondence

EDUCATION

South Suburban College - South Holland, IL

. Courses completed

Richard Daley College - Chicago, IL

. Medical Billing and Coding

CERTIFICATIONS/AFFILIATIONS

CPC, American Academy of Professional Coders (AAPC)

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