QA
Resume:
Jean Shao
****.******@*****.***
Objective: To obtain a position as a QA Analyst
Summary of Qualifications
. Software QA Engineer with 8 years manual and automated testing
experience for Cisco WebEx SaaS products and IBM linguistic products
. 2 years QA leader experience
. Familiar with software development life cycle and adapt to short release
cycles
. Rich knowledge of test strategy based on testing objective with the
strong understanding of SDLC
. Solid experience in Test Plan Organizing, Test Case Designing, and Test
Scripting based on User Requirements, Specifications and Business
Requirement documents
. Familiar with relational database and SQL query
. Proven ability to have great analytical and problem solving skills,
enjoy learning new technologies, concepts and tools in a fast paced
environment
. Have ability to concentrate on routine work details, quickly adapt
changes and manage multi-task in parallel
. Enthusiastic team leader with excellent communication skills
. Fluent English in both oral and written
. Effective Mandarin and Cantonese written
Technical Skills
Testing Tools: QTP, QC, IBM Rational Clearquest/Clearcase, IBM CMVC
Languages: Java, J2EE, C++, VB, HTML, SQL
Database: Oracle, DB2, MySQL, Access
OS: Windows (XP, 7, Server2003), Linux, UNIX
Software: Lotus Notes, Microsoft Office Suite, Photoshop, Framemaker,
Snagit, Cisco WebEx MC/EC/SC/SAC/TC/iphone gadget, WebEx Connect,
Cisco VPN, VoIP
Professional Experience
Software QA Engineer (COOP)
2013 Aug- now
Iseehear Inc.
Project: SoftMouseDB web-based application
Responsibility: Test case preparation, test execution
Bug report by using JIRA
Software QA Engineer
2005-2011
Cisco WebEx (China)
Project: Lead and executed Cisco WebEx T26 and T27 Globalization
Software Testing
(Duration: 10 months; Team members: 18)
Main responsibilities included: testing requirement gathering, testing
volume evaluation, test cases designing, test task assignment, test
execution, daily bug report, and test training for European vendors
. Scheduled and hosted knowledge transfer meetings with developers and
architects to define and publish test strategy, test methodology, test
process and QA standards
. Assigned engineer specification documents for members to filter out
testing scope
. Arranged schedules and checkpoints for test case preparation by using
Microsoft Office Project
. Recorded and hosted training for European vendors by using Cisco
teleconference, Cisco WebEx Recorder and Player, and Power Point
. Summarized daily bugs by generating defect report on internal QA forum
through setting filter factors
. Hosted weekly meetings to track team members' individual progress and
provided updates to the department manager by using Microsoft Office
Excel
. Rolled up and categorized defects and typical issues for future reference
and knowledge sharing
. Involved in the Cisco WebEx Training Center project requirements
gathering by hosting online meetings with clients, customers and
developers; pre-development document delivering, and test case
execution
. Understood and utilized VB and Java in testing script
. Involved in unit test, system test, integration test, regression test
and user acceptance test
. Awarded Best Contributor in T26 Release.
Project: Cisco WebEx T24 and T25 Main Release Products Testing.
(Duration: 6 months)
Project: Cisco WebEx Meeting Center (Duration: 2 months; Team members:
18)
. Wrote test plan, and designed test case
. Participated in Vendor QA training as a presenter
. Delivered standard test process and test case to the vendors
Project: Cisco WebEx Connect V1.0 (Duration: 2 months; Team
members: 18)
. Utilized internal QA Forum to coordinate with all the team members
. Read test specification documents, assigned test work, executed test
case
. Analyzed business and system requirements, managed development of
specifications to create and execute detailed test plans, and verify bug
fixes
. Participated in implementing test-plans and test-cases built on high-
level and detail design
. Involved in the Test Case walkthroughs, assessment meetings
. Cooperated and performed with developers to resolve the issues in test
execution
. Contributed in regular status meetings to state any bugs, problems and
risks
. Attended weekly defect report meeting and presented progress updates
IBM Software QA
2002 - 2005
Shanghai ICON Electronic System Engineering Co., Ltd.
. Performed as an IBM localization product QA Professional on projects
including Tivoli, Rational, WebSphere, DeveloperWorks
. Awarded IBM Best QA of Vendor in 2003 ( with average index of
deliverables higher than
99.6%)
. Performed test cases throughout the integration environments by using
CMVC and Lotus Notes
. Provided weekly project updates to the project managers and the testing
managers
Web Designer and DBA (part-time)
Shanghai S.Q. Enterprises LTD.
2000-2002
. Designed company website and on-line products category by using
Dreamweaver, Photoshop, Access
. Translated the website from Mandarin to English
Education:
Business Communication
2012
Ryerson University
IT Connection and Working Culture in Canada
2012
Acces Employment
Bachelor Degree of Computer Science and Technology
2002
University of Shanghai for Science and Technology
MCDBA/MCP/MCSE
2001
OpenLab
Professional Certification:
Business Communication, Ryerson University
2012
MCSE
2001
MCP
MCDBA
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