Customer Service Representative

Jennifer Monroe

** ***** ** ********* ** *****

Home: 508-***-**** ● E mail: **********@*****.***

OBJECTIVE

Seeking an Administrative position with a commitment to provide internal and external customers with

exceptional service

Work History

Old Navy 2011 present

Sales Associate

● Provide outstanding customer service

● Manage, organize and RAD fitting room other departments

● Receive shipments along with markdowns and inventory stats

Metalor Technologies 2011 2012

Account Manager

● Provide customer service to multi million dollar accounts specializing in the refining of precious

metals

● Manage assays, pool buys, and finalize settlements

● work closely with internal and external customers to provide the most accurate information about

their account

PPI 2009 2011

Assistant to President

● Headed up various cost saving projects including streamlining vendor refund system to ensure

timely reporting and re imbursement on vendor returns freeing up thousands of dollars monthly

● Maintained payroll using ADP

● Schedule appointments

● Create and maintain reports and files

Nye Lubricants 2002 2009

Customer Service Representative

● Entered orders that are faxed, emailed and placed by phone.

● Maintained purchasing requirements for customers through their websites and placed purchase

orders for the company

● Planned and scheduled orders to meet the needs of the customer

● Ensured complete customer satisfaction

Texas Instruments 1995 2002

Customer Service / Material planner (1998 2001)

● Ensured raw materials were received at manufacturing facilities in Mexico and Korea in order to

meet manufacturing schedules

● Monitored and maintained a new system Oracle Database to coordinate raw materials

● Negotiated a fast paced, high demand environment to meet customers needs

Training Courses

Oracle & ADP Training Customer Service Audits

Customer Service Training Dealing with Difficult People and Situations

Having Difficult Conversations Customer Service Leadership and Management

Creative Problem Solving Workshops Service Leadership Workshops

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