Customer Service, NJ Casino Control Commission Inspector

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B R U C E W AS SM U S

! **** BLUEBIRD CIRCLE ! MAYS LANDING, NEW JERSEY 08330

! 609-***-**** " *****.*******@*****.***

COMPLIANCE OFFICER

ADMINISTRATIVE MANAGEMENT ! REGULATORY COMPLIANCE ! ORGANIZATIONAL GROWTH ! STAFF

DEVELOPMENT/LEADERSHIP ! PROJECT COORDINATION ! STRATEGIC PLANNING ! CONFLICT RESOLUTION

QUALIFICATIONS PROFILE

Multi-faceted and diligent professional, with accomplished qualifications in resolving discrepancies quickly and

effectively yet persistently by pursuing the most effective and appropriate course of action. Possess outstanding

skills in effectively prioritizing and managing a broad range of responsibilities and functions.!Accustomed to utilizing

out-of-the-box strategy to deliver first-rate service. Diplomatic, motivated, and extremely effective in stressful

situations. Display technical skills in Microsoft Office Suite, AS400, and ACSC computer systems.

CAREER HISTORY

WASSMUS MANAGEMENT CONSULTING GROUP ! Mays Landing, NJ

! Business Analyst 2011–Present

Provide astute leadership to a company, catering analytical support to various businesses in improving business

models as well as sales. Confer and closely interface with clients to identify loopholes in existing business model,

marketing plan, budget, and sales strategies; and propose specific recommendations to enhance sales.

STATE OF NEW JERSEY ! Atlantic City, NJ

! Casino Control Commission Inspector 2008–2011

Ensured full compliance with all casino licensees, Commission’s Casino Act, and other related regulations and

procedures in order to obtain Certificate of Operation. Conveyed all operational discrepancies of the casino to the

Division of Gaming Enforcement.

# Observed and ensured that the accounting and internal controls were properly followed and verified the

gaming operations revenue of $3.7M to $18M on a daily basis

# Assessed and tactically resolved multiple issues from casino patrons in relation to gaming administration in

the casino

# Selected as 1 of 12 individuals among 120 colleagues to participate in the internal auditing program

INDEX 10 TANNING ! Margate, NJ

! Manager 1997–2007

Took charge of handling daily company operations, including correspondence development, bookkeeping, payroll,

sales evaluation, customer service, budgeting, and project planning. Supervised all facets of staff management,

and directed new and existing staff on functioning, policies, and procedures of the company. Led the development

of a series of leadership initiatives to augment corporate strategic direction, promote a more autonomous staff, and

motivate employees toward career success.

# Employed strong problem solving skills and sound judgment in producing cost-effective solutions to all

customer critical issues

# Boosted company sales by 20% annually through demonstration of unparalleled commitment toward

service excellence

PRIOR EXPERIENCE

SANDS CASINO HOTEL ! Atlantic City, NJ

! Casino Credit Supervisor

# Solely managed and developed credit staff, achieving business, operational, and enterprise goals

BALLY’S CASINO HOTEL ! Atlantic City, NJ

! Casino Credit Representative / Craps Dealer

# Earned Employee of the Month nomination for demonstrating dedication and efficiency

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science in Commerce, Major in Finance

Rider University ! Lawrenceville, NJ

Auditing Training Program, Casino Control Commission

AFFILIATIONS

American Association of Individual Investors ! Market Technicians Association Member

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