Customer Service Manager

Richard Marquand

**** ***** *** ***** . ****** Beach, FL 33446 . Cell 201-***-****

***************@***.***

Director of Facilities with 35+ years of experience in property management,

fleet maintenance and warehousing seeks a position in Property or

Facilities Management offering career incentives and growth.

SUMMARY OF QUALIFICATIONS

? Florida License Community Association Manager

Lic. # CAM40648

? Proven ability to manage multiple large-scale

commercial buildings and properties

? Knowledge of electronic security and surveillance

systems

? Skilled in selecting and supervising subcontractors

in all skilled trades

? Experienced with administering budgets and

purchasing

? Served on Board of Directors at Country Club

? 35 Years of experience in customer service industry

? Operational problem-solving on buildings, grounds,

HVAC, renovations, expansions

BUSINESS BACKGROUND

2009-2011 TRIANGLE DISTRIBUTION CORP., INC., North Bergen, NJ

Director of Facilities

Manage a 500,000 sf Third Party Logistic Distribution

Facility serving such leading retailers as The Limited,

Bath & Body Works, Victoria's Secret, and Uniqlo

. Hire, schedule and supervise a maintenance staff of 10

technical personnel

. Select and supervise all subcontractors for HVAC, security,

lawn maintenance, exterior yards, dock and doors, sprinklers,

electrical, plumbing, roofing, snow removal, and paving

. Upgraded to Protection One including 4 DVR's and 64 cameras

(inside / outside)

. Negotiate beneficial pricing in contract negotiations for all

skilled crafts

. Successfully resolved issues concerning water and parking lot

problems

1993-2009 SUMMIT TRANSPORTATION & FULFILLMENT, Secaucus, NJ

Vice President of Facilities. Managed 4 facilities of a regional trucking

company.

Facility #1 - 100,000 sf distribution facility on 4.48 acres

. Managed a distribution warehouse with 50+

warehouse, driver, and administrative staff

. Supervised major renovation creating a 2400 sf

maintenance garage and new ramp, interacting with all

General Contractors, municipalities, and New Jersey

Meadowlands Commission

Facility #2 - 40,000 sf cross - dock / truck terminal

. Created safe interior environment for overnight

storage of 3 fully loaded trucks

. Purchased and maintained a fleet of 20 trucks

ranging from small to 18-wheelers

Facility #3 - 80,000 sf cross-dock distribution facility on 10 acres

. Supervised a large-scale distribution facility

with 40 exterior doors

. Hire, schedule, supervise a staff of 45- 50

employees

. Gained expertise with hi-lows, pallet jacks,

reach trucks, order pickers, power pallet jacks

. Purchased and maintain a fleet of tractors,

trailers, straight trucks, and panel trucks

Facility #4 - 10,000 sf garage on acre

. Improved security and interior usage of a storage

facility for small trucks

EDUCATION B.A., Business Administration, St. Peter's College, Jersey City,

NJ

A.S., Physical Education, Essex County Community College, Newark, NJ

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