Global IT executive

GLOBAL IT EXECUTIVE

IT Vision, Strategy, Architecture, Standards, Development, Implementation,

Security, Compliance, Engineering, Operations, Systems Optimization,

Network, Help Desk, and Desktop at Fortune 100 Enterprises

PROFILE & SCOPE of VALUE QUALIFICATIONS & EXPERTISE

Extensive experience and exceptional 20 years of progressive global

success in planning and managing global, Fortune 100 IT Management

large scale, high profile, mission

critical enterprise IT strategies, Global IT Strategy, Emerging

initiatives, projects and solutions. Technologies, Policy, Standards &

Execution, Architecture, Integration,

Expert in creating and maintaining a Security, Global Operations:

global collaborative, value-based Network, Servers &, Mainframes

partnership between IT and the

enterprise. Recognized as a trusted Corporate Governance, PCI, HIPAA,

advisor and valuable partner to top-tier SOX Compliance

executives

. SaaS, SDLC, Multi vendor DB Platform,

Credited with leveraging IT to drive design, development & support.

corporate growth, enhance operational

performance, increase profitability and Business Continuity & Disaster

improve stakeholder perception of IT's Recovery

value

Wintel, Linux, Unix, messaging,

Talented global team builder, trainer, archiving, SAN, NAS, ecommerce, VDI,

mentor and leader. Able to rally teams to Design & implementations including

work together to meet demanding schedules Hypervisors, thin clients and

and achieve stretch goals. connection brokers

Consistent in achieving time, budget and Global ITIL Help Desk, Incident &

quality objectives in demanding business Change Management, Desktop, Systems

environments. Management processes & tools

High-caliber management qualifications, Business and User Needs Assessment,

ambitious, self-motivated, Project Lifecycle Management &

results-driven, financially disciplined, Turnaround

resourceful and versatile.

ROI/TCO Management & Cost

Outstanding communication skills with the Analysis/Reduction

ability to relay complex IT concepts to

technical and non-technical audiences. Process & Performance Improvement

Technical proficiency in the design, Global Team Building, Mentoring &

development, deployment, and management Leadership

of high-performance IT infrastructure and

application architectures. Global Outsourcing,, Off Shore

Development and Big 6 Consulting

Strong Product Management background,

requirements, stakeholder management,

product branding, SLA's, product

roadmaps, TCO / Cost Transparency.

PROFESSIONAL EXPERIENCE

Experian, Costa Mesa, CA 3/2010 to Present

Global Director of IT Operations and Engineering

Operations, Engineering, Collaboration, Security, NOC, Service Desk, Asset

Management, Procurement

Global Director of Infrastructure Operations, Engineering, End User

Services, Procurement and Asset Management, reporting to the global head of

Information Technology supporting global B2B, B2C and Internal customers

worldwide. Responsible for leadership and oversight of Global

Infrastructure Strategy, Standards, Architecture, Engineering, PCI, HIPPA,

SOX compliance. WAN, LAN, Security, Voice, Email, Storage (SAN/NAS),

Archiving, Service Desk, Desktop, Data Center, Procurement and Asset

Management. Data Center Engineering and Operations of all Infrastructure

hardware and software products such as server OS, hypervisors, DB

platforms, virtualization tools,, VDI platforms and thin client

technologies. Design and implementation of mobility platforms including

iPhone/iPad, Android and Windows Mobile, Mac and Window 8 devices

o Re-alignment of the IT organization to enable IT to focus on business

drivers and initiatives.

o Implementation of new global collaboration platforms including 3013

version of (Exchange, Office, SharePoint, Lync, SCCM)

o Created a 24 x7 Global Command Center including Security Operations.

o Created a 24 by Global Service Desk With a new global ITIL based

Incident Management Platform including a global CMDB which integrated

and consolidated multiple platforms including;, Software Distribution

tools, Asset Management, Incident Management, Problem Management. The

solutions was based on a ITIL framework which included, user self

service, knowledge management, product catalog, SLA's and KPI's.

o Deployment of 5000 seat centralized VDI solution for global call

centers eliminating desktops and improving security and PCI compliance

o Developing and communicating technology product roadmaps to regional

business unit stakeholders.

o Developing and implementing a global product management methodology

including stake holder management, product roadmaps, cost

transparency, inventory management, problem management, initiative

including technology mentoring programs

o Directed global Windows 7 64 bit Product launch collapsing multiple

forests, domains and OS image platforms to a single Forest

architecture based on Window 8 64 bit servers, virtually hosted

desktops, thin clients connection brokers and fat clients.

o Implementation of a two-factor authorization solution using smart card

technology, allowing employees to use personally provisioned laptops

including Mac's OS and all MS OS platforms.

o Design and implementation of a mission critical Oracle ERP, HR and CRM

platform.

o Large scale Global MPLS WAN redesign and implementation all new

routers and routing protocol and IOS standardization.

o Implementation of Cisco VoIP call manager/unity, IP video conferencing

& unified messaging

o DMZ redesign with Cisco ASA's with firewall, IDS/IPS features &

management tools.

o Implementation of a ITIL Compliant Incident and Change management

platform.

o Design/implementation of a new global email/messaging platform with MS

Exchange/Outlook/ OWA/ LCS 2007.

o Design and implementation of a new global software distribution

platform based on MS System Center Configuration Manager (SMS) 2007.

o Development of a Business Continuity Management Plan and implemented

quarterly DR tests.

o Seamless Consolidation of eight data centers into co-location facility

representing a substantial financial savings, improving availability

and audit posture. .

o Global Data center centralization / relocation ERP and ecommerce

infrastructure.

Credit-Suisse, New York, NY 12/2007 to 3/2010

Global VP OF IT STRATEGY

Architecture, Engineering, Security, Operations, Help Desk, Product

Management

VP & CTO of Strategy and Architecture, reporting to the global head of

Information Technology supporting 45,000 global banking customers in

Investment Banking, Private Banking,, Fixed Assets and Alternative

Investments. Responsible for leadership and oversight of Global

Infrastructure Strategy, Standards, Architecture, Engineering, SOX

Compliance, WAN, LAN, Security, Voice, Email, DB, e-commerce, Storage

(SAN/NAS), Archiving, Help Desk, Desktop, Data Center Operations,

o Implementation of a two-factor authorization solution using smart card

technology, allowing employees to use personally provisioned laptops

including Apple OSX and all MS OS platforms.

o Executive Liaison role to internal, R&D, IT Risk and Product

Management, stake holder management, requirements, architecture,

engineering, RFP's, evaluation, and recommendation of infrastructure

products and solutions.

o Driving the development of Architecture and Product Management web

portals, including requirements, business cases, SLA's and

dashboards for business unit executives and stake holders.

o Nth Level management escalation for complex global problems/incidents

involving executive impact,

o Developing and communicating technology product roadmaps to regional

business unit stakeholders.

o Developing and implementing a global product management methodology

including stake holder management, product roadmaps, cost

transparency, inventory management, problem management, initiative

including technology mentoring programs

o Global Implementation of help desk knowledge base, user self-service

and in sourcing global Service Desk, including CTI and ITIL based

processes.

o Product Management of server based software products such as server

OS, hypervisors, DB Platforms, virtualization tools, Citrix, VDI

brokers and thin client technologies.

o Design and implementation of mobility platforms including BES 5 and

iPhone/iPad, Android and Windows Mobile devices

o Directed global 40,000+ seat Windows 7 64 bit Product launch

collapsing multiple forests, domains and OS image platforms to a

single Forest architecture based on Window 7 64 bit servers, virtually

hosted desktops, thin clients connection brokers and fat clients.

o Development of a BYOPC solution using smart card authentication,

Netscalers and XenApp allowing employees to use personally provisioned

laptops including Mac's OS and all MS OS platforms.

o Established project methodologies, and led Quality Assessment reviews

of IT Projects.

o Architected and piloted Seamless communication model for executive

home office platforms including Voice, video, networking and desktop

Liberty Mutual Insurance Company, New York, NY 4/2003 to 12/2007

GLOBAL VP OF IT

Global Information Technology Architecture, Engineering, Security,

Operations

Global VP of IT reporting to the Global CIO. Responsible for leadership

and oversight of Global IT infrastructure including HW / SW Strategy,

Standards, Architecture, Engineering, SOX, HIPPA Compliance, WAN, LAN,

Security, Voice, Email, DB, Web, Ecommerce, Storage (SAN/NAS), Archiving,

Help Desk, Desktop, Data Center Operations and disaster recovery

Projects & Results

o Planned and defined Total Cost of Ownership and managed project

lifecycles - engineering, deployment, testing, documentation, quality of

large-scale infrastructure integration projects including global MPLS,

VoIP, IP Video Conferencing, Storage Area Networks, Wintel, UNIX, Linux.

ERP, Oracle, Sybase and SQL DB platforms.

o Implemented global technical standards, quality benchmarks, change

management goals, SOX compliance regulations, timelines, budgets, TCO and

ROI objectives.

o Achieved 99.999% uptime representing a 50% overall improvement - and

reduced related risks and costs ($200,000+ per year) by reengineering,

redesigning and rebuilding windows environments, email and ecommerce

systems, using scalable high availability clustered servers and DB

designs, SAN technology, establishing systems monitoring and developing

and managing .NET, SQL, Oracle, Sybase Java, Tomcat, BizTalk

environments with optimum system, network and application performance

and redundancy.

o Led the design and implementation of global MPLS WAN migration from

decentralized independent Internet based circuits and vendors to standard

global HW/SW architecture in 20 countries improving performance,

availability and reducing TCO. Implemented Service Level Agreements and

simplified problem determination & escalation process. Implemented

centralized billing, web based performance and availability reporting &

monitoring tools. The new global network architecture facilitated

further operational improvements and cost reduction by allowing

centralization of servers and applications to regional data centers and

convergence of voice, video and data.

o Directed major global security projects including global DMZ

implementations using Cisco PIX, Bluecoat Proxy, migration from Windows

based VPN to Cisco VPN concentrators, and a multi-layered virus

protection, IDS/IPS products drastically reducing Help Desk and Desktop

incidents for Virus, Spyware and Spa, global IP readdressing project

from public to private addressing scheme.

o Eradicated $2.0 million budget deficit by consolidating 200+ physical

servers to virtual server farms.

o Directed global migration of server HW/SW infrastructure from NT4 to MS

2003, global migration to Exchange 2003.

o Directed global desktop HW/SW platform standardization, XP and Office

2003, Anti Virus and Asset Inventory.

o Led Global evaluation, vendor selection, design and implementation of EMC

SAN storage including, Symmetrix DMX and Centera management platforms

for mission critical Oracle, SQL platforms, backups and disaster

recovery.

o Led global and regional semi-annual disaster recovery tests achieving

continuity of business objectives within ecommerce, distributed systems,

network and mainframe platforms.

o Evaluated, designed, and implemented global Blackberry PDA platform.

o DB and application standards architecture, release planning and QA

o Development and support of global architecture, strategic direction and

technology plans.

o Align global technology strategy with business products, processes,

organizational goals and business drivers.

o Development and communication of technology vision, strategy, critical

success factors and operating plans.

o Management of high risk and value technology products, Infrastructure

Architecture, Engineering, Operations, Security and Helpdesk across

International entities and product lines.

o Management of global infrastructure supporting business critical custom

applications and business process initiatives for Underwriting,

Actuarial, Risk Management, Legal, Claims, Finance, Information

Management and HR.

o Perform Capacity Planning, Disaster Recovery, Business Continuity, SOX &

ITIL Standards Compliance, Hardware/Software evaluations, Contracts,

Acquisition and Vendor Management.

o Initiate and lead process and organizational improvement activities,

which enhance overall effectiveness; proactively improve human resource

and other management processes within the global technology organization.

o Global escalation point for IT. Problem solving entailing highly complex

business or IT problems that have a significant impact relating to

system, schedule, scope, process, operational effectiveness, business

success, long-term competitive advantage, people, production or financial

matters.

AT&T SOLUTIONS, Bridgewater, NJ 9/1999 to 3/2003

DIRECTOR of ARCHITECTURE & ENGINEERING

Global Complex Outsourcing Design and Implementation

o Director of Network Architecture & Engineering responsible for

Outsourcing.

o Staffed and managed an organization of 100+ network engineers responsible

for the design, installation, integration, deployment, trouble shooting

and maintenance of global outsourcing engagements in the financial,

publishing, manufacturing, utilities and government markets.

o Instilled industry best practices with emphasis on achieving technical,

financial, efficiency, customer service goals, organizational

optimization, architectural guidance, establishing engineering standards,

documentation, tools, processes, subject matter experts, creating and

supporting engineering and business processes, procedures, facilitating

knowledge management, management point of escalation for all IT issues.

o Architected and managed MPLS, DWDM and SAN product/service offer

development, testing, and engineering, configurations, and HW/SW

implementations supporting data center mirroring and disaster recovery

initiatives.

o Major accounts included General Motors, Delphi Automotive Systems, IBM,

Honeywell, FAA, The Home Depot, McGraw Hill / Standard & Poor's, American

Express, Bloomberg, Key Bank, Bank One, First Union Bank, Washington

Mutual, MBNA, CS First Boston, Mid West ISO, The Prudential, United

Health Group, Chubb Insurance, Pharmacia/Upjohn, Novartis.

KPMG LLP, Montvale, NJ 3/1998 to 9/1999

MANAGER of ARCHITECTURE & STRATEGY

Network (Voice, Video, Data), Security, Servers, Applications

o Responsible for enterprise-wide strategy, design, standards for all

application and infrastructure platforms including LAN, WAN, Voice,

Remote Access, Internet, Extranet, Security, Windows, Linux, Unix and

DB platforms.

o Managed technology implementation efforts, business case development, and

overall IT budget.

o Re-engineered global WAN to a fully meshed T3 ATM backbone connecting

global data centers with 150 access sites.

o Selected vendors and products for data, voice, video, remote access,

Internet and security.

o Developed voice, video, and data convergence strategy and managed the

implementation.

o Managed a global infrastructure migration from Cabletron hubs to a Cisco

switched Ethernet environment including Layer 3 Switching, VLANs, Ether-

Channel, and Gigabit.

o Developed a security/extranet strategy and managed the implementation.

o DB Design & support including a global PeopleSoft ERP design and

implementation.

o Year 2000 compliance for all LAN, WAN, Internet and remote access HW/SW.

o Re-engineered corporate Internet platform and infrastructure connectivity

providing Multiple T3 access points.

o Re-engineered tactical and strategic remote access solutions including

VPN technology.

o Developed a high availability environment for NT, Unix, Linux

environments.

o Implemented enterprise-wide Network Management platforms including

Spectrum, BMC Patrol and Remedy.

o Evaluated, designed and implemented high availability and load balancing

for mission critical PeopleSoft based financial and back office

application servers.

THE PRUDENTIAL - INSURANCE & SECURITIES, New York, NY 2/1997 to 3/1998

MANAGER of ARCHITECTURE & STRATEGY

Network, Security, Servers, Applications

o Responsible for Front/Middle/Back office product implementation and

support including Derivatives, Equity Derivatives, trading/risk and rate

swap

o Responsible for enterprise wide LAN/WAN strategy, standards, design and

implementation.

o Accountable for an enterprise network with over 1500 offices and 75,000+

desktops and terminals.

o Managed a 40 million dollar budget and reported directly to the VP of

Network Planning.

o Oversaw migration from an SNA network to a TCP/IP, router-based network

using Cisco CIPs.

o Managed the national roll out of DNS, DHCP and WINS.

o Managed the design and roll out of a 700+ Cisco router/EIGRP network.

o Managed the migration of the WAN core to a meshed T3-based ATM network

including ATM WAN switch implementation to 10 mission critical data

centers & Prudential Securities eliminating 75+ T1s.

o Directed design and deployment of Internet Services for the enterprise.

o Converted 100+ sites from Token Ring to Cisco switched Gigabit Ethernet,

including VLANs, ISL, Ether-Channel .

o Responsible for HW/SW evaluations/recommendations, vendor

selection/management and contracts.

o Implemented enterprise-wide Network Management platforms including HP

OpenView, Cisco Works, and Remedy.

IBM Global Services HQ, Somers, NY 9/1985 to 2/1997

MANAGER of OPERATIONS

Manager of Operations

o Responsible for architecture, planning, staffing and managing the

implementation of a state of the art network command center for IBM's

North Geoplex supporting 18 campus sites, and 40,000 internal IBM

customers as well as commercial outsourcing accounts.

o Designed, configured and managed the Enterprise Network Management

Consoles including NetView 6000, Tivoli, and RMON probes.

o Responsible for staffing, training, and supervising, Unix, MVS, Unix, NT

and OS/2 systems support, operations, help desk for 7 x 24 coverage of

systems/network infrastructure, SAP and Lotus Notes.

o Responsible for evaluation, installation and customization of network

performance measurement software problem determination, capacity

planning, technical/managerial reports, external customer data center and

Network Management presentations in a large complex multi-protocol

network. r

o Design, Implementation, and support of IBM's mission critical worldwide

financial consolidation applications.

o Responsible for supervising 25 network engineers, project management,

hardware and software installation and upgrades, education, disaster

recovery. Applications supported include Hyperion, Lotus Smart

Suite/Notes, Citrix, OS/2, Novell and LAN Server environments.

o Provided Systems Programming support for complex global data center

environments including VTAM/NCP and System 390/MVS, including capacity

planning, data center consolidations, Nth level problem determination,

O/S and performance, disaster recovery and DB2, IMS, CICS.

EDUCATION

o M.S. - Information Systems Engineering, NYU / Polytechnic University

o B.S. - Computer and Information Science, New Jersey Institute of

Technology

o ITIL Foundations Certified V2, V3

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