Patsy L. Dillon

*** ******** ****

High Point, NC 27265

336-***-****

ab4men@r.postjobfree.com

SUMMARY

A detail oriented professional with sixteen years experience in customer service, data entry and eleven years

experience in healthcare. Major strengths are in organization, communication skills, leadership, team player,

strong interpersonal skills and training. Additional skills include problem solving and trouble shooting.

Leadership style involves commitment to teamwork and effective interacting with employees, customers,

vendors and all levels of management.

PROFESSIONAL EXPERIENCE

Total Wellness, Omaha, NE Oct. 12 - Present

Phlebotomist Contractor

• Provide excellent customer service

• Perform blood pressure readings

• Help set up for wellness clinics

• Help take down the wellness clinics

• Perform other duties and responsibilities as assigned

• Perform Hemoglobin checks

American Red Cross, Winston Salem, NC Jan. 12 – Oct. 12

Collection Specialist II

• Provided excellent customer service

• Medical Screener

• Performed phlebotomy

• Collected sample tubes from all donors

• Labeled samples to ensure accurate patient identification

• Daily office duties

• Performed other duties and responsibilities as assigned

Maxim Staffing Agency, Greensboro, NC Aug. 11 – Nov. 11

Certified Phlebotomist (Forsyth County Department of Health) (Temp Position)

• Provided excellent customer service

• Collected sample tubes from all patient types in order to

assist in physician diagnosis.

• Labeled samples to ensure accurate patient identification

• Sent blood samples by via tube system

Forsyth Medical Center, Winston Salem, NC Apr. 11 – Jun. 11

Certified Phlebotomist Technician – PRN (Temp Position)

• Reviewed patient’s accession

• Verified patient accessions

• Provided excellent customer Service

• Collected patient’s (adult, teenagers, infants and geriatric) blood samples

• Recorded blood draw into the Cerner application; sent blood to lab to be processed

• Maintained adequate levels of inventory to ensure continuous operations

Will Staff World Wide, Abilene, TX Nov. 08 – Jun. 09

Clerical/Administrative (Hartman Roofing) (Temp Position)

• Accounts Payable

• Accounts Receivable

• Provided excellent customer service

• Balanced and reconciled bank statements.

• Data Entry

• Collections

Radio Shack, Greensboro Oct. 05 – Nov. 08

Sales Associate/Assistant Manager

• Day to day store operations

• Supervised a staff of four

• Daily opening and closing paperwork

• Daily bank deposits

• Inventory reconciliation

• Provided excellent customer Service - direct sales

Gate City Animal Hospital Jan. 00

Office/Kennel Assistant

• Scheduled appointments

• Billing

• Assisted with vaccination

• Kennel Duty

• Bathing

• Fecal testing

Charlton Allergy, Greensboro, NC Feb. 96 – Oct. 05

Office Assistant

• Provided Customer Service

• Patient Relations

• Scheduler

• Medical Screener

• Answered a three line phone system

• Accounts Receivable

• Medical Records

• Assisted in closing of medical office

EDUCATION

Priority Nursing Academy, Greensboro, NC

Certificate – Phlebotomy 2011

CERTIFICATIONS

NHA 1611-9913

SOFTWARE

Microsoft Word Microsoft PowerPoint Microsoft Outlook

Microsoft Excel QuickBooks People Soft

Cerner Works

* Gap’s in employment - furthering my education, moving, and being a homemaker.

* Other gaps in employment due to my son’s and my health issues that are now under control.

Contact this candidate