JAMES INGERSON

**** ***** ****** ********, ******** 80501 (540) 467 - 0388 ab4mcm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Detail-oriented and results-driven IT professional with strong strategic thinking with the ability to quickly adapt to

new projects and challenges. Demonstrated talent creating economical solutions to technical issues, acting as a link

between scientific discoveries and commercial applications geared towards meeting societal and consumer needs.

Proven ability to carry out research for the development, design and testing on machines and devices utilized at

engineering sites. A skilled professional and experienced negotiator who understands the intricacies of

communication between technical and business personnel.

PROFESSIONAL EXPERIENCE

GENERAL ELECTRIC – Longmont, Colorado 2011 - June 2013

Lead Cyber Security Engineer

Invited to join the top-notch security team of this worldwide provider of diversified technology, media and financial

services to ensure continuous support of cyber security initiatives. Provides field support of mission critical Cyber

Security installations, troubleshoots high profile issues and serves as a major resource in the development of Active

Directory solutions for the new SecurityST product.

Played key role in the increase in client confidence in cyber security products through exceptional support

of implementation and by maintaining a 100% success rate in resolution of field issues.

Single-handedly reversed possible loss of historical SCADA data by resolving critical issues following test

updates which caused widespread system failures.

Provided essential engineering support on a multi-million dollar HMI SCADA solutions for new product

roll-out of cyber security solutions.

Investigated and resolved changes made to the core load which causes serious issues with turbine

operability and functionality.

Built Factory Acceptance plans for testing of security implementation on nuclear power plans to ensure

conformance to client specification and NEI-809 standards for nuclear cyber security.

INGERSON-TECH – Christiansburg, Virginia 2008 – 2011

Owner

Spearheaded the development of a technical support consulting firm providing global security upgrades and

technical expertise for power plants and robust and efficient IT solutions. Deployed onsite domestically and

internationally for computer security upgrades. Volunteered time to local private school providing network build

design and support.

Instrumental in the design of a retro -fit process for servicing field upgrades on HMI's and implementing

security packages to SCADA systems while maintaining plant operability.

Provided a patch management solution replacement and connected secure networks for new clients and the

retrofit market providing support for air gapped clients.

Constructed security upgrade processes and procedures for use in field upgrades of HMI systems during

online and offline operations.

Designed an Active Directory HMI solution that facilitated improved user management and desktop

policies meeting FERC/NERC requirements.

CCS, INC. – Christiansburg, Virginia 2005 - 2008

Computer System Engineer

Brought on by this provider of industrial computing solutions to improve operational functions of computer systems,

develop recovery solution for field failures and create factory load installations. Configured systems to detailed

customer requirements, documented reinstallation procedures, ensure quality of production and tutored customer

engineers on system modifications in the field.

Created an auto loading security cd for air gapped clients that allowed the company to enter the power plant

security realm and then spin that off into a successful business focusing on cyber -security for power plants

Decreased oversight needs and increased quality through the introduction of error controls to installations.

Simplified the pre-load process through integration of interactive HTA pages into system imaging

processes.

Saved time and man-power required for migration from DOS-based image ghosting to modular Windows

PE installations while enabling on-the-fly, auto-detection of underlying hardware.

JAMES INGERSON

1420 Hover Street Longmont, Colorado 80501 (540) 467 - 0388 ab4mcm@r.postjobfree.com

MOOG COMPONENTS GROUP – Blacksburg, Virginia 2003 - 2005

Systems Support Analyst/Desktop Administrator

Selected to administrate a 625 computer network with 1,000+ users at five sites by this suppler of slip rings used in

medical research and aerospace industries. Set up all computers for engineering usage, administered the company -

wide domain, deployed applications and managed software and hardware lice nsing and configurations.

Managed a multi-site domain including five physical sites and performed software rollouts.

Simplified company-wide software installations that increased size of the user pool for licensed software

and decreased costs by recommending software purchases and equipment upgrades.

Executed a hands-free upgrade to Ideas 10nx from version 7.0 with zero losses of engineering time or data.

ECPI SYSTEMS – Roanoke, Virginia 2002 - 2003

Instructor

Joined the faculty at this multi-site technology college to conduct courses in computer networking, troubleshooting,

Windows 2000 Professional and Windows Directory Server administration. Built quality curriculum that prepared

students for certification tests.

NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY – Salem, Virginia 2002

DOMINION COLLEGE – Roanoke, Virginia 1999 - 2002

Instructor/Infrastructure Administrator

Tasked with the set-up of a new IT program following the purchase of Dominion College by this accredited college

with 30 campuses in the southeastern and east central United States. Provided classroom instruction, prepared

curriculum, led tutoring sessions and mentored students on career trajectories. Maintained infrastructure at the

campus library and IT laboratory. Utilized state -of-the-art filtering firewall techniques to prevent intrusion into the

college network.

Took on dual roles with this two -year college to provide instruction to students in computer networking and

troubleshooting as well as to develop and maintain a school network of 200+ workstations utilized by

faculty and students.

Built automatic reloads to restore systems from corrupted installs.

Named teacher of the year in 2001.

TECHNICAL SKILLS

Software: Microsoft Windows Operating systems, Ubuntu, VMWARE EXSi, VSpear Hypervisor, Novell

Zenworks, VMWARE Protect, SolarWinds LEM SIEM, Sophos AV, Norton Corporate, Acronis,

WireShark, Kiwi Cattools, Windows PE 1.6/2.0, Scripting, Batch Scripting

Hardware: Dell, HP, Cisco, Allied Telesis, SonicWall, Fortinet,

Protocols/Services: DHCP, DNS, NAT, RAS, SMS, WINS and TCP/IP Active Directory, SNMP, SMB,

Techniques: Cyber Security Risk Management, Network Monitoring, Automated Installations and

Maintenance, Modular Installation Environments, Software Metering and Licensing, End-User

Desktop Policy and Restrictions, Advanced Network Troubleshooting, Remote Deployment,

Automated Server Configuration and Desktop Deployment, Active Directory Management,

EDUCATION AND CERTIFICATIONS

DOMINION COLLEGE – Roanoke, Virginia 2001

Associate of Science in Computer Systems Engineering

Completed Omtools, Genifax, Kofax, Ideas 10nx Administration and USDC Classification

Microsoft Pre-Installation Environment

CompTIA A+ Certified

Certification

CompTIA INET+ Certified

Microsoft Certified Systems Administrator

CompTIA Net+ Certified

Microsoft Certified Systems Engineer

CompTIA Server+ Certified

Genifax Administrator Certification

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