Manager Quality Assurance

Gordon L. Masters

*** ***** ******* ****, *********, Nevada 89074

Cell: 305-***-**** / Voicemail and Cell: 702-***-**** E-mail: ab4lyk@r.postjobfree.com

PROFILE:

Multi-tasker with proven ability to review, design, and implement programs; keen organizational

sense; decision maker and team motivator; effective communicator with employees of diverse

cultures; self-driven, team player, highly promotable.

AREAS OF EXPERTISE:

• Operations and Distribution Management

• Material Management

• Equipment maintenance and safety program management (prevention)

• Quality management under ISO 9001 guidelines

• Internal quality auditor per ISO 9001 standards

• Effective training and awareness program management

• Procedures and policies writing and implementation

• Behavior Based Safety programs

• Security Management

• Contract review and administration

• On-site troubleshooting and implementing of preventive and corrective action

PROFESSIONAL EXPERIENCE:

HERMAN ELECTRONICS * Miami, Florida * May 2007 to June 2013

Warehouse/Operations Manager:

Evaluate and build teams in the purchasing, sales support, customer service and return

departments, and oversee the third party logistic warehouses. Assess Key Performance Indicators

(KPIs) and establish new ones: quote and order entry turn times, required date percentage goal,

Return Material Authorization turn times, and many more KPIs. Manage one supervisor, three

leads and forty hourly associates.

Accomplishments:

- Cut warehouse costs by 30%

- Operational overhaul resulted in 30% greater productivity and time efficiency

- Average queue abandon rate of 2%

- 100% customer communication on expedited orders

- Ship accuracy levels of over 99.5%

- Inventory accuracy for distribution center averaged 98%, exceeding industry guidelines

- Consistently won A to A+ internal ratings

- Awarded the Leadership Torch Award 2009 by TMSi LEGACY program

Began as Warehouse Manager with TMSi, a third party logistics company running

Herman Electronics Miami warehouse location. Promoted to Herman Electronics

Operation Manager.

REAGAN WIRELESS * Deerfield Beach, Florida * July 2006 to May 2007

Warehouse Manager:

Ran warehouse and distribution facility for cell phones and accessories. Responsibilities included

managing pick-ship operation for receiving, picking, quality assurance, packing and shipping

domestic and international. Implemented a quality assurance program for our E-Bay business.

Implemented a monthly kitting shipment program based on customer requirements. Managed a

staff of six hourly associates.

Accomplishments:

- Quality assurance rating was consistently close to 99.9% accuracy

- Improved productivity and time efficiency by 25%

- Ship accuracy levels of over 99.5%

ALL AMERICAN SEMI CONDUCTORS * Miami, Florida * June 1999 to July 2006

Inventory Maintenance Supervisor/Distribution Center Manager :

Oversaw a pick-ship operation under a certified ISO 9001 for one of the largest distribution

centers in South Florida for electronic components. Ran a 65,000 square foot facility that

averaged 18,000 to 23,000 shipments and 7,000 to 9,000 receipts per month. . Reviewed contract

requirements for new value added programs and implemented controls and processes to ensure

quality standards and requirement needs were met. Managed a staff of four supervisors and sixty

hourly associates. Promoted to Distribution Center Manager after being with the company only

six months.

Accomplishments:

- Inventory accuracy averaged 96% to 99%

- Combined the Fremont, CA and Miami, FL centers for a 40% cost savings

- Brought the quality rating for kitting program to gold status (100%) rating

ASSOCIATED AIRCRAFT MANUFACTURING AND SALES *

Ft. Lauderdale, Fl * 1998 to 1999

Program Manager:

Performed technical review of contracts. Generated Request for Quotes. Selected suppliers based

on quality, performance and cost. Coordinated multiple programs from start to finish.

WESTINGHOUSE – AUDIO INTELLIGENCE DEVICES *

Coral Springs, Fl * 1997 to 1998

Materials Supervisor:

Supervised five employees in finished goods, shipping and receiving, stockroom.

E-SYSTEMS, A RAYTHEON COMPANY * Falls Church, VA * 1989 to 1997

Material Control Supervisor

Administrative Assistant to Production Control Manager/Production Control Specialist

EDUCATION:

Prairie View High School * LaCygne, Kansas (HSG)

References and letters of recommendation available upon request.

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