Gordon L. Masters
*** ***** ******* ****, *********, Nevada 89074
Cell: 305-***-**** / Voicemail and Cell: 702-***-**** E-mail: ********@*********.***
PROFILE:
Multi-tasker with proven ability to review, design, and implement programs; keen organizational
sense; decision maker and team motivator; effective communicator with employees of diverse
cultures; self-driven, team player, highly promotable.
AREAS OF EXPERTISE:
• Operations and Distribution Management
• Material Management
• Equipment maintenance and safety program management (prevention)
• Quality management under ISO 9001 guidelines
• Internal quality auditor per ISO 9001 standards
• Effective training and awareness program management
• Procedures and policies writing and implementation
• Behavior Based Safety programs
• Security Management
• Contract review and administration
• On-site troubleshooting and implementing of preventive and corrective action
PROFESSIONAL EXPERIENCE:
HERMAN ELECTRONICS * Miami, Florida * May 2007 to June 2013
Warehouse/Operations Manager:
Evaluate and build teams in the purchasing, sales support, customer service and return
departments, and oversee the third party logistic warehouses. Assess Key Performance Indicators
(KPIs) and establish new ones: quote and order entry turn times, required date percentage goal,
Return Material Authorization turn times, and many more KPIs. Manage one supervisor, three
leads and forty hourly associates.
Accomplishments:
- Cut warehouse costs by 30%
- Operational overhaul resulted in 30% greater productivity and time efficiency
- Average queue abandon rate of 2%
- 100% customer communication on expedited orders
- Ship accuracy levels of over 99.5%
- Inventory accuracy for distribution center averaged 98%, exceeding industry guidelines
- Consistently won A to A+ internal ratings
- Awarded the Leadership Torch Award 2009 by TMSi LEGACY program
Began as Warehouse Manager with TMSi, a third party logistics company running
Herman Electronics Miami warehouse location. Promoted to Herman Electronics
Operation Manager.
REAGAN WIRELESS * Deerfield Beach, Florida * July 2006 to May 2007
Warehouse Manager:
Ran warehouse and distribution facility for cell phones and accessories. Responsibilities included
managing pick-ship operation for receiving, picking, quality assurance, packing and shipping
domestic and international. Implemented a quality assurance program for our E-Bay business.
Implemented a monthly kitting shipment program based on customer requirements. Managed a
staff of six hourly associates.
Accomplishments:
- Quality assurance rating was consistently close to 99.9% accuracy
- Improved productivity and time efficiency by 25%
- Ship accuracy levels of over 99.5%
ALL AMERICAN SEMI CONDUCTORS * Miami, Florida * June 1999 to July 2006
Inventory Maintenance Supervisor/Distribution Center Manager :
Oversaw a pick-ship operation under a certified ISO 9001 for one of the largest distribution
centers in South Florida for electronic components. Ran a 65,000 square foot facility that
averaged 18,000 to 23,000 shipments and 7,000 to 9,000 receipts per month. . Reviewed contract
requirements for new value added programs and implemented controls and processes to ensure
quality standards and requirement needs were met. Managed a staff of four supervisors and sixty
hourly associates. Promoted to Distribution Center Manager after being with the company only
six months.
Accomplishments:
- Inventory accuracy averaged 96% to 99%
- Combined the Fremont, CA and Miami, FL centers for a 40% cost savings
- Brought the quality rating for kitting program to gold status (100%) rating
ASSOCIATED AIRCRAFT MANUFACTURING AND SALES *
Ft. Lauderdale, Fl * 1998 to 1999
Program Manager:
Performed technical review of contracts. Generated Request for Quotes. Selected suppliers based
on quality, performance and cost. Coordinated multiple programs from start to finish.
WESTINGHOUSE – AUDIO INTELLIGENCE DEVICES *
Coral Springs, Fl * 1997 to 1998
Materials Supervisor:
Supervised five employees in finished goods, shipping and receiving, stockroom.
E-SYSTEMS, A RAYTHEON COMPANY * Falls Church, VA * 1989 to 1997
Material Control Supervisor
Administrative Assistant to Production Control Manager/Production Control Specialist
EDUCATION:
Prairie View High School * LaCygne, Kansas (HSG)
References and letters of recommendation available upon request.