Customer Service Representative
Resume:
Yuleika Smith
westerly ri *****
*********@*****.***
OBJECTIVE
To obtain a position as a customer service representative where i
can utilize my skills and experience to my fullest potential.
SKILLS
Excellent phone skills, meet deadline, computer literate, bilingual,
EXPERIENCE
TECHNICAL SUPPORT ASSOCIATE
Gtech Architects of gaming, Providence R.I.
Received inbound calls for multi-line phone system
*identified and resolved retailers technical issues by walking them
through troubleshooting and utilizing effective problem solving
techniques
*dispatch technition out to solve the technical issues when needed.
*Assisted players with their internet accounts.
*utilized my second language skills to handle spanish calls.
BARTENDER
Waterford speed bowl, Waterford C.T.
*Performed supervisor duties
*Prepared drink orders and accepted cash for merchandise.
*Balanced out drawer at end of the night.
*Kept area cleaned and tidy at all times.
CUSTOMER SERVICE REPRESENTATIVE
Precision Response Corporation, Miami F.L.
*Received inbound calls on multi-line system.
*Identified and resolved customers customer inquires, complaints,
and billing errors utilizing effective.
*Input new work orders as well as updated others in computer.
*Dealt with dealer installation issues.
*Assisted customers with any technical issues by walking them
through trouble shooting techniques.
*Performed credit checks for potential customers.
*handled and resolved customers retention calls.
WAITRESS
Chens village restaurant, Westerly R.I.
*Carried out waitress duties
*Assisted customers with their meals selections.
*Served customers as well as kept area clean and tidy at all times.
*Balanced out drawer.
CUSTOMER SERVICE REPRESENTATIVE
Pegasus communications, Marlboro M.A.
*Received inbound calls for multi-line phone system
*Identified and resolved customers customer inquires, complaints,
and billing errors utilizing effective
*Input new work orders as well as updated others in computer.
*Dealt with dealer installation issues.
*Assisted customers with any technical issues by walking them
through trouble shooting techniques.
*Performed credit checks for potential customers.
*Handled and resolved customers retention calls.
EDUCATION
DEPLOMA: Woonsocket high school, Woonsocket R.I
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