Administrative Assistant Sales

MONICA A. NAINIGER

**** ********* **** *****: 216-***-****

Parma, Ohio 44134 Email: **********@***.***

EDUCATION

**** - **** **** ******* ********** University Heights, Ohio

Bachelor of Science in Psychology

GPA: 3.6

Graduation: May 2001

WORK EXPERIENCE-

June 2013 K.P. McNamara, Inc. Cleveland, OH

Accounts Payable

• Maintained company profitability by ensuring the best and most accurate cost for purchases from

vendors as well researching accurate pricing for customer base. (heel

• Utilized Quickbooks for accurate reporting of payables and updating of vendor lists

• Maintained and utilized ACT database software for updated contact records for vendors and

customers

• Maintained integrity of open purchase orders, payables and paid invoice files

May 2012 Cleveland State University, English as a Second Language Cleveland, OH

Administrative Assistant-

• Initiated application process for international students into English as a Second Language

Program

• Input student data into People Soft Administrative database for generation of student IDs

and a smooth admission transition into ESL.

• Initiated the process of generating I-20’s for international students to study at Cleveland

State via data input into federal government database FSA.

• Shipped out I-20s, admission letters to students who have confirmed arrival in the

program

• Participated in the coordination of various events for ESL students throughout the

academic year (field trips, conversation partner program) in the effort to provide an

enjoyable experience for students in the program.

• Compiled, analyzed and maintained student assessment data (COMPASS Scores, grades)

as part of a quality control initiative.

• Promoted smooth transitions between semesters by assisting with various administrative

duties such as creation of student/teacher schedules, data entry of various student

information into Excel (ie test scores), itemizing and purchasing of office equipment,

reconciling invoices and other duties as assigned.

• Filed, answered phones, emailed correspondences, assisted with various events such as

new student orientation and other duties as assigned to ensure fluid working program

operations.

Jan 2012-May 2012 Cleveland State University, College of Business Cleveland,OH

Undergraduate Academic Advisor-

• Guided students through the process of selecting business/computer science coursework

to complete academic requirements and that fit with their career trajectories

• Assessed students who are confused with their career goals with evaluations that

measured interests, values and abilities

• Informed those struggling academically, financially or emotionally with what needs to

happen to get back to and remain in good academic standing, worked with the student to

decide if staying in school is a viable option for them at the time of advising and

recommended resources available through the college of business or outside of the

college to assist them in this endeavor, thereby helping with retention efforts for the

college

• Further assisted advisors with student recruitment and retention efforts via meetings with

prospective students about the benefits of education at CSU, sending out graduation plan

reminders and helping plan for and participate in recruiting events at community colleges

and on campus.

• Scheduled advising appointments, fielded student questions regarding College of

Business or University academic policy, admission requirements and various petition

procedures

August 2011-present Various Northeast Ohio School Districts Cleveland, OH

Substitute Teacher

• Implemented lesson plans left by regular teacher for the day.

• Employed classroom management techniques to ensure an environment optimal to

learning

• Dealt with children who are experiences difficulties academically, emotionally or

psychologically utilizing various behavior/cognitive modification techniques.

2011- Cleveland State University, Office of Doctoral Studies Cleveland, Ohio

Administrative Assistant-

• Prepared mailings promoting the doctoral studies program to various community leaders who

may be interested in enrollment opportunities

• Helped structure the content for the new Doctoral Studies website.

• Planned, organized and promoted various guest lectures sponsored by Doctoral Studies Student

Organization.

• Categorized completed dissertations by type of methodology

• Filed, copied, and perform other secretarial duties as assigned

2005- 2010 Minneapolis Flour Company Cleveland, Ohio

Customer Service Representative-

• Made outbound sales calls to existing customer base, and entered orders into company sales

database

• Answered various customer inquiries, including availability/pricing of various inventory items in

a prompt and courteous manner to ensure customer satisfaction.

• Performed sales transactions at pick-up window

• Issued credit memos/backorders/special orders as deemed necessary

• Crosschecked drivers’ books of customer orders with sales order and inventory management

database to ensure the consistency of information about orders, stock and pricing schedules

• Performed accounts payable/accounts receivable functions, including tabulation of gross profits

for previous days, as well as recording of company bills paid in annual ledger.

2004 Statler Arms, Inc. Cleveland,

Ohio

Leasing Consultant

• Showed and answered questions about/closed out sales of various available suites

• Maintained the integrity of residential leasing/non-leasing files (ie kept them up to date) in order

to improve the office’s organization and efficiency.

• Studied various aspects of leasing and reviewed residential leasing files to enhance job

performance

• Delivered packages/letters to suites, and Performed assigned supportive clerical duties

2004 HCR Manor Care Willoughby, Ohio

Activity Assistant/Alzheimer/Dementia Unit-

• Prepared and implemented daily social, religious, physical, and cognitive activities with

the Alzheimer/dementia patients

• Conducted one-on-one interventions with select Alzheimer/dementia residents that

couldn’t/wouldn’t participate in scheduled group activities to maintain quality of life

• Evaluated and recorded the Alzheimer residents’ level of participation in activities-- in

accord with Manor Care’s policy-- to ensure residents’ well-being and in maintenance of

HIPAA standards

• Carried out various daily functional/safety operations of the unit in accord with OSHA

policy (ie.checking wander guards, displaying orientation boards, setting up/distributing

lunch and dinner, setting up for special events)

• Attended general staff informational meetings/training modules (i.e. safety instruction,

HCR Manor Care Circle of Care, Alzheimer/Dementia education classes) as a part of

continuous on the job training and improvement

Volunteer Experience -1999- present; American Cancer Society annual marketing campaign for

research funds (flyers, mailings, etc)

Contact this candidate