Customer Service Manager

Amanda Miears

***** ******** *** ***, *******, TX 77429 / Phone 281-***-**** / ********@*****.***

OBJECTIVE

Entry-level position in the customer service/administrative field offering opportunities for

advancement and professional development.

EMPLOYMENT HISTORY

July 2009 – Present

Full-Time Mother

August 2007-July 2009

Sam's Club Home Office / Bentonville, AR

Merchandise Assistant

• Communicate with vendors regarding customer service issues as well as product issues.

• Oversee vendor contracts and obtain approval so shipping deadlines could be made.

• Assist clubs with questions and member service needs.

July 2003 – August 2007

Claims Management Inc. / Wal-Mart Home Office / Bentonville, AR

Workers' Compensation Case Manager

• Responsible for case load of 90 plus workers' compensation claims.

• Provide explanation of state specific benefits to claimants with professionalism and respect.

• Negotiate settlement with claimants or attorneys as needed.

EDUCATION

Texas A&M University, College Station, TX

Bachelor of Arts – Speech Communication, May 2003

REFERENCES

Available upon Request

REFERENCE LIST

Madelyn Fudge

Assistant Manager

Orange Leaf Hwy 290

26321 Northwest Freeway, Suite 400

Cypress, TX 77429

832-***-****

Mike Sconzo

Chief Technology Officer

Visible Risk, Inc.

19420 Morgana Drive

Pflugerville, TX 78660

******@***********.***

Contact this candidate