Beran Jeng
College Park, GA 30349
Work Experience:
Aikontek Jan 07 2013- Present
2G & 3G BTS Commissioning And Integration to include : Base station, 2G&3G system modules
Configurations dedicated and shared, BTS site manager and Software . Updating the software, checking the scf
File,testing,reporting,integration and commissioning
Compucom INC Aug 2012 To DEC 2012
Field Tech Support to include : pcs,laptops,apple imacs, macbook, and macbook air,servers,printer, pos
systems . Support Home Depot, Target, Walmart, Ctibank, Certus Bank, piedmont hospital
CGS- May 2012 to Aug 2012
Technical support : workstations and servers to include : configuration . imaging, backup/restore
Network support, Parts order . Software support to include ; Holidex, Citrix, Perform, Bomgar
Kforce Deployment US SEC December 2011
Network Support: August 2011 to Nov 2012
Tentech IT : Install, upgrade, support cisco 3700 routers and access Points
In all Home Depot stores in the country : Use Ms word, Excel, and Outlook
Spartan Computer Services July 2010-July 2011
Technical Support
• Install, Repair, Upgrade, Assemble, Network Point Of sale Systems
• Install network cabling and terminate the cabling both at the patch panel and end user .
• Install and repair server .Includes installing server software(back office) and client software
On NCR POS Systems and Panasonic POS for :Quizenos, Panera Bread, Ihop and Bojangles .
Paladin Consultin &Xerox For AT& T Manage Print
July 2009 to May 2010
Optimization And Implementation
• Onsite data collection and analysis
• Manage print install, configuration, and support: Xerox, HP, Ricoh MFP
• Ms word, Excel, Outlook
Tac July 2008 To June 2009
Technical Support
• Install, Repair, Upgrade, Assemble, Network Point Of sale Systems pcs, apple imac
• Install network cabling and terminate the cabling both at the patch panel and end user .
• Install and repair server
• Netware 5.03 To Windows 2003 migration to using windows migration tools to include: Directory
synchronization Services(MSDSS) and File Management Utility (FMU)..
Active Directory management and use, User management, Group Policy, Security, including IP security, Printer and file
services and networking basics, Disk and backup management and disaster recovery, Terminal and Internet Information
Services, Cluster and indexing services, and message queuing, System Management Server
Verizon Business/Verizon Telecom September 2007- April 2008
IT Tier 3 Onsite And Field Support
• Onsite And Field Support:
• Call Users to determine the problem.
• Login remote if problem can be fixed remotely. If not:
• Setup Appointments with users
• Break Fix Support on all computers including servers and Printers.
• Backup user data (my docs, favorites, desktop, outlook psts, and note nsf.
• Reimage, user setup and configurations.
• Refresh if users computers are to be upgraded
• Add computers to NA Domain, US1, MMDs And DSE Domain.
• Restore user data including outlook psts and notes nsfs.
• Outlook and lotus notes configuration, sametime.
• Attend tech share for updates and communicate and flaws in the procedure for remedial actions.
APC Wireless March 2007 To August 2007
Technical Support
• System Admin Win 2003 server
• Configure DNS, Active directory, Support
• Sonic Firewall Admin and Support
• Cisco Router support
Employee Filetek INC. Data Storage Management Company August 2003- January 2007
National System Support Specialist (NSS)
• Respond to all call events initiated by customer or machines (Sun Ultra Spacs, Raid Disks, Optical
Libraries, and STk Tape Silo).
• Assess problem, impact, and urgency.
• Dispatch and track parts and technicians.
• Logistics- order parts, tools, and supplies. Technical Support On Sun Ultra Spacs, Optical libraries
(Jukebox), Stk Silos,
• And network connections through Escon, Vme, SCSI :
• Problem determination (identify, analyze, plan resolution ).
• Assessment
• Remote telephone technical support (support ISO’s remotely during actions).
• Verify and test functionality
• Travel as needed.
• Provide OJT to CSR
Beran Jeng
5900, Riverdale RD, # G7
College Park, GA 30349
• Product, Software, Logistics, Technical Support
• Management notification
• Pro-active Technical And Account Management Support
• Develop effective proactive plans to meet ZUD/ZID and document in cpr.
• Assure repairs and system recovery occurs within established windows on schedule activities.
• Follow up on activities and identify successes and improvements for future events.
• Schedule and track PM activities, FCOs, configuration changes, and upgrades.
• Daily-Weekly log review-recommend action to be taken on a product to prevent extended outages.
Onforce December 2002 – August 2003
End user support
• Internet service provider network wired and wireless install for home and office
• Includes Apple power pc G3 and G4 Models M7631, M7824, M6921, M7827, And M7688.
• Activities cover install, break fix, upgrades, wired and wireless (airport express) and data recovery.
• Apple OS 9.2,10.1
Migration Technician
• Migrate Discovery Communication INC.users from novell netware to Win2000.
• Backup user data
• Scan entire user disk to migration server
• Upgrade the pc bios if necessary,
• Ghost and Image the PC.
• Configure pc on the network
• Load user disk from migration server
• Install user programs and printers.
• Verify system performance and user applications.
Sakon November 2002 - December 2002
Consultant
• Consulting services to African Telecommunication Institutions including:wireless and analogue carrier
services, VOIP, VSAT, and VPN.
Hewlett Packard July 2001- September 2002
System Administrator/Logistics Coordinator
• Provide system administration on mixed HP Unix and NT/2000 Platforms
• Implement backups and restore
• Add and remove users
• System configuration and support.
• Technical and network support
• Load HP courses on Unix platform and PC Image on NT/2000
• Upgrade win 98 and Win NT to Win 2k
• Network PC image workstations to Pc Image Server on Win 2000
• Assign IP addresses to both Unix and Win NT/2000 systems
Employee Filetek INC. Data Storage Management Company August 1999 - January 2001
National System Support Specialist (NSS)
• Call Management Functions :
• Respond to all call events initiated by customer or machines (Sun Ultra Spacs, Raid Disks, Optical
Libraries, and STk Tape Silo).
• Assess problem, impact, and urgency.
• Dispatch and track parts and technicians.
• Logistics- order parts, tools, and supplies.
Hewlett Packard Technical Response Team July 1997 - July 1999
Pre-sales Technical Support
• HP 9000 servers, workstations, Netservers, HP Openview, Managex, networking, HP NT integration,
and configuration assistance
HP June 1997-July 1997
Order Fullfillment Technical Response (OFTR) (SEWP II Project)
• Pre-sales Technical Support including: HP 9000 Severs,and workstations
NCR Jan 1981- Oct 1985
Field Technician
• End user support NCR cash registers, accounting machines, and servers
Wang Labs January 1986- June 1992
Distributor/Field Technician
• Customer support –including installs . upgrades, break fix of all Wang systems including peripherals for
all U.S installations in The Gambia and sub region.
• Provided both pre-sales and sales support to promote the business which includes analysis, design,
implementation, and post implementation .
• Provide application and system training to customers, including embassy staff, government and
private institution.
Achievements and Activities:
• Dec 2010 BS Degree in Computer Technology Amhurst University
• Introduction and popularization of the use of computers in The Gambia
• Computerization of The Gambia Payroll and Pension system under the World Bank and IMF monitoring
• Computerization of the billing at The Gambia Utilities Corporation, sponsored by the The German
Government (GTZ)
• Computerization of the West Africa Examination Council
• Contract with Amex International to support Ministry of Finance Local Area Network (LAN)
• Contracted through Wang Laboratory by US States Department to install and maintain US Embassy
computer installation in the The Gambia.
• Lecturer for Association of Accounting Technicians (AAT) at the United Nations on Information System
• Lecturer for West African Insurance Institute on The Use of Computers in Insurance