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Bts Integrator

Location:
College Park, GA, 30349
Posted:
August 13, 2013

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Resume:

Beran Jeng

****, ********* **, # **

College Park, GA 30349

404-***-****

Work Experience:

Aikontek Jan 07 2013- Present

2G & 3G BTS Commissioning And Integration to include : Base station, 2G&3G system modules

Configurations dedicated and shared, BTS site manager and Software . Updating the software, checking the scf

File,testing,reporting,integration and commissioning

Compucom INC Aug 2012 To DEC 2012

Field Tech Support to include : pcs,laptops,apple imacs, macbook, and macbook air,servers,printer, pos

systems . Support Home Depot, Target, Walmart, Ctibank, Certus Bank, piedmont hospital

CGS- May 2012 to Aug 2012

Technical support : workstations and servers to include : configuration . imaging, backup/restore

Network support, Parts order . Software support to include ; Holidex, Citrix, Perform, Bomgar

Kforce Deployment US SEC December 2011

Network Support: August 2011 to Nov 2012

Tentech IT : Install, upgrade, support cisco 3700 routers and access Points

In all Home Depot stores in the country : Use Ms word, Excel, and Outlook

Spartan Computer Services July 2010-July 2011

Technical Support

• Install, Repair, Upgrade, Assemble, Network Point Of sale Systems

• Install network cabling and terminate the cabling both at the patch panel and end user .

• Install and repair server .Includes installing server software(back office) and client software

On NCR POS Systems and Panasonic POS for :Quizenos, Panera Bread, Ihop and Bojangles .

Paladin Consultin &Xerox For AT& T Manage Print

July 2009 to May 2010

Optimization And Implementation

• Onsite data collection and analysis

• Manage print install, configuration, and support: Xerox, HP, Ricoh MFP

• Ms word, Excel, Outlook

Tac July 2008 To June 2009

Technical Support

• Install, Repair, Upgrade, Assemble, Network Point Of sale Systems pcs, apple imac

• Install network cabling and terminate the cabling both at the patch panel and end user .

• Install and repair server

• Netware 5.03 To Windows 2003 migration to using windows migration tools to include: Directory

synchronization Services(MSDSS) and File Management Utility (FMU)..

Active Directory management and use, User management, Group Policy, Security, including IP security, Printer and file

services and networking basics, Disk and backup management and disaster recovery, Terminal and Internet Information

Services, Cluster and indexing services, and message queuing, System Management Server

Verizon Business/Verizon Telecom September 2007- April 2008

IT Tier 3 Onsite And Field Support

• Onsite And Field Support:

• Call Users to determine the problem.

• Login remote if problem can be fixed remotely. If not:

• Setup Appointments with users

• Break Fix Support on all computers including servers and Printers.

• Backup user data (my docs, favorites, desktop, outlook psts, and note nsf.

• Reimage, user setup and configurations.

• Refresh if users computers are to be upgraded

• Add computers to NA Domain, US1, MMDs And DSE Domain.

• Restore user data including outlook psts and notes nsfs.

• Outlook and lotus notes configuration, sametime.

• Attend tech share for updates and communicate and flaws in the procedure for remedial actions.

APC Wireless March 2007 To August 2007

Technical Support

• System Admin Win 2003 server

• Configure DNS, Active directory, Support

• Sonic Firewall Admin and Support

• Cisco Router support

Employee Filetek INC. Data Storage Management Company August 2003- January 2007

National System Support Specialist (NSS)

• Respond to all call events initiated by customer or machines (Sun Ultra Spacs, Raid Disks, Optical

Libraries, and STk Tape Silo).

• Assess problem, impact, and urgency.

• Dispatch and track parts and technicians.

• Logistics- order parts, tools, and supplies. Technical Support On Sun Ultra Spacs, Optical libraries

(Jukebox), Stk Silos,

• And network connections through Escon, Vme, SCSI :

• Problem determination (identify, analyze, plan resolution ).

• Assessment

• Remote telephone technical support (support ISO’s remotely during actions).

• Verify and test functionality

• Travel as needed.

• Provide OJT to CSR

Beran Jeng

5900, Riverdale RD, # G7

College Park, GA 30349

404-***-****

• Product, Software, Logistics, Technical Support

• Management notification

• Pro-active Technical And Account Management Support

• Develop effective proactive plans to meet ZUD/ZID and document in cpr.

• Assure repairs and system recovery occurs within established windows on schedule activities.

• Follow up on activities and identify successes and improvements for future events.

• Schedule and track PM activities, FCOs, configuration changes, and upgrades.

• Daily-Weekly log review-recommend action to be taken on a product to prevent extended outages.

Onforce December 2002 – August 2003

End user support

• Internet service provider network wired and wireless install for home and office

• Includes Apple power pc G3 and G4 Models M7631, M7824, M6921, M7827, And M7688.

• Activities cover install, break fix, upgrades, wired and wireless (airport express) and data recovery.

• Apple OS 9.2,10.1

Migration Technician

• Migrate Discovery Communication INC.users from novell netware to Win2000.

• Backup user data

• Scan entire user disk to migration server

• Upgrade the pc bios if necessary,

• Ghost and Image the PC.

• Configure pc on the network

• Load user disk from migration server

• Install user programs and printers.

• Verify system performance and user applications.

Sakon November 2002 - December 2002

Consultant

• Consulting services to African Telecommunication Institutions including:wireless and analogue carrier

services, VOIP, VSAT, and VPN.

Hewlett Packard July 2001- September 2002

System Administrator/Logistics Coordinator

• Provide system administration on mixed HP Unix and NT/2000 Platforms

• Implement backups and restore

• Add and remove users

• System configuration and support.

• Technical and network support

• Load HP courses on Unix platform and PC Image on NT/2000

• Upgrade win 98 and Win NT to Win 2k

• Network PC image workstations to Pc Image Server on Win 2000

• Assign IP addresses to both Unix and Win NT/2000 systems

Employee Filetek INC. Data Storage Management Company August 1999 - January 2001

National System Support Specialist (NSS)

• Call Management Functions :

• Respond to all call events initiated by customer or machines (Sun Ultra Spacs, Raid Disks, Optical

Libraries, and STk Tape Silo).

• Assess problem, impact, and urgency.

• Dispatch and track parts and technicians.

• Logistics- order parts, tools, and supplies.

Hewlett Packard Technical Response Team July 1997 - July 1999

Pre-sales Technical Support

• HP 9000 servers, workstations, Netservers, HP Openview, Managex, networking, HP NT integration,

and configuration assistance

HP June 1997-July 1997

Order Fullfillment Technical Response (OFTR) (SEWP II Project)

• Pre-sales Technical Support including: HP 9000 Severs,and workstations

NCR Jan 1981- Oct 1985

Field Technician

• End user support NCR cash registers, accounting machines, and servers

Wang Labs January 1986- June 1992

Distributor/Field Technician

• Customer support –including installs . upgrades, break fix of all Wang systems including peripherals for

all U.S installations in The Gambia and sub region.

• Provided both pre-sales and sales support to promote the business which includes analysis, design,

implementation, and post implementation .

• Provide application and system training to customers, including embassy staff, government and

private institution.

Achievements and Activities:

• Dec 2010 BS Degree in Computer Technology Amhurst University

• Introduction and popularization of the use of computers in The Gambia

• Computerization of The Gambia Payroll and Pension system under the World Bank and IMF monitoring

• Computerization of the billing at The Gambia Utilities Corporation, sponsored by the The German

Government (GTZ)

• Computerization of the West Africa Examination Council

• Contract with Amex International to support Ministry of Finance Local Area Network (LAN)

• Contracted through Wang Laboratory by US States Department to install and maintain US Embassy

computer installation in the The Gambia.

• Lecturer for Association of Accounting Technicians (AAT) at the United Nations on Information System

• Lecturer for West African Insurance Institute on The Use of Computers in Insurance



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