Customer Service Manager

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*. PERSONAL DETAILS

Surname: Smit

Name: Denny-Lee Cody Jade

ID Number: 850***-****-***

Physical & Postal Address: 10 Disa Street

Vredenburg

7380

Contact Numbers: 071-***-****, 073-***-****, 072-***-****

Date of Birth: 25 January 1985

Gender: Male

Marital Status: Single

Dependants: 1

Nationality: South African

Race: Coloured

Drivers License: None

Home Language: Afrikaans

Other Language: English (Read, write and speak)

Health: Excellent

Criminal record: None

EDUCATION & TRAINING

Secondary Education

Period: 1999 - 2003

Qualification: Senior Certificate

School: Vredenburg High School

Subjects: Afrikaans

English

Mathematics

Physical Science

Geography

Biology

Other Training

i) CCTV Monitoring and Situational Awareness

Facilitated by - South African Casino Academy

ii) Basic and Advanced fire fighting

iii) First Aid (level 01)

iv) Money Laundry

v) Customer Service

vi) Quality Ensure

vii) NQF - Process incoming and outgoing calls,

maintaining health and hygiene, maintain secure

environment, maintain a safe working environment

viii) CWS training - Armed Robbery and Response Skills

ix) Sira Training (Grade E)

2. WORK EXPERIENCE:

Position held: Security Officer 2005 - 2008

Company: Mykonos Casino

Position held: Surveillance Operator/ Assistant Investigator

2008 - Present

Company: Mykonos Casino

General duties: Investigate incident, gather data to identify risk

areas, identify positive and negative risks

3. PERSONAL PROFILE

Strengths

. Determined to be a success;

. Possess leadership qualities and can work well with people;

. Disciplined, honest, loyal, hard worker and self motivated;

. Ability to communicate well

. Possess good problem solving skills

Computer Literate

. Ms word

. Excel

4. REFERENCES

. Mr. B. Cleophas

Surveillance Shift Manager, Mykonos Casino

Contact number: 022-***-****

. Mr. Ettienne Boyes

Surveillance Shift Manager, Mykonos Casino

Contact number: 022-***-****

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