Customer Service Sales

Richard Calice

University graduate with about * years in Sales, Customer Service, and now equipped with the understanding and experience needed to further my skills in banking operations. Worked for one of the toughest retail business today and continued and worked for one of the biggest banking competitors in the world, JP Morgan Chase, Wells Fargo, and PNC bank. Handled all sorts of money transactions, sales, account transactions and etc. and now ready to be an asset to any company I affiliate with.

10157 Serene Meadows Dr. N. Boca Raton, FL 33428 --*********@*****.***–561-***-****

Education

Everglades University, Florida, United States

Major: Business Administration

Degree: B.S. degree in Business Administration

Status: Graduated

Graduation date: 03/2013

Adult Education Center, Florida, United States

Area of Study: High School Curriculum

Degree: GED

Status: Graduated 12/2008

Penningtons National High School, Florida, United States

Area of Study: High School Curriculum

Degree: High School Diploma

Status: Graduated

GPA: 2.9

Summary of Qualifications

Prior cash handling experience

Superior Customer Service and communication skills

General math skills

ability to work under pressure meeting continuing deadline

Good organizational and operational skills

Bachelors Degree in Business Administration .

comfortable working in a fast-paced environment

Understand the importance of teamwork and working in a professional environment.

Job / Objective:

I am looking for a job working as a CSA/CSSA, Human Resource manager, Management,

Auditor, Personal Banker, or Account Executive Part/Full Time. My salary requirements are

negotiable. Want to gain and apply skills in business operations as a business major, and to

broaden my education and skill-set in human resources, management and sales business

operations in general. Prefer a company with a book of business I can work on to assimilate sales

skills and expand client base as additional commission. A base pay and commission position is

also preferred.

Professional Experience

Customer Service Associate (Personal Banker)

PNC Bank 11/2011-Started

02/2012-Ended

Duties:

• Professional customer service

• Develop strategies to grow the client base and implement appropriate sales plans to target

prospective customers and to build external business development opportunities.

• Execute integrated sales, relationship, and credit strategies that are aligned with the branch's

business plan.

• Transform service transactions to sales opportunities according to customer need.

• Provide value and advice to help our customers succeed financially and achieve deep lifetime

relationships. Meet all customer needs and strive to be their primary financial services company.

• Achieve personal production goals by expanding existing relationships and acquiring new

business, utilizing effective calling techniques and leveraging all bank products and services.

• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure

the safety and security of customer and bank assets.

• Participate proactively in all huddles and branch communications and meetings.

• Create a warm, welcoming and friendly environment for customers and employees.

• Foster teamwork in the branch to ensure a positive overall customer experience.

• Demonstrate positive, can-do attitude and customer first culture.

• Proactively educate customers on utilizing available access channels (i.e. ATM, Online and

Telephone Banking).

• Resolve customer complaints/issues promptly and effectively. Take responsibility for all

customer complaints and problems until resolved.

Reason for leaving:

Needed a more experienced banker for the branch given that I was the only platform

representative other than the branch manager.

Bank Teller 05/2010-Started

Wachovia/Wells Fargo 09/2011-Ended

Duties:

(Same as Duties Listed Below For Chase)

Salary: 12.00 US Dollars per hour

Bank Teller 05/2009- Started- 09/2009

JP Morgan Chase Bank

Duties:

Professional customer service

Cash handling

Money/Account transactions

Keeping environment neat and clean

Abiding by bank procedures and policies

Working in a fast-paced environment

Having daily objectives/goals to accomplish

Balancing

At time opening/closing the bank with co-workers

Being kind and courteous at all times

Assisting bankers in opening accounts

Sales of new promotions

To dress with professional attire (tie included)

Use and apply superior communication skills.

Count cash at least three times in every transaction

Participate in daily morning meetings for motivation as well as individual and general

progression in sales for increase market share for maximum branch profitability.

Reasons for Leaving:

Attended college during the day at the time, but have recently switched schedule to night shifts.

Wanted to further my career in bank operation.

Wanted Gain and apply skills in bank operations.

Salary: 11.00 US Dollars per hour

Cashier/Customer Service Started 11/2007- 05/2009

T.J. Maxx

One of the most busiest and popular retail stores in all of south Florida.

Duties:

Cash handling

Money Transaction.

Customer service.

Sales (credit card applications).

Keeping my environment neat and clean.

Abide by store policy.

Being kind and courteous at all times.

Work with fast-paced environment.

Balancing

Contact:

Salary: 7.30 US Dollar per Hour

Reasons for Leaving:

Attending college during that brief period of that time and needed more financial stability.

Needed more money to pay bills and to support lifestyle

Wanted to further my career

Wanted Gain and apply skills in bank operations

Contact this candidate