Manager Customer Service

714-***-**** • **.********@*****.***

Kimmie T Le

***** *** *****, ***********, ** 92683 • 714-***-**** • **.********@*****.***

Kimmie T Le

Objective

I am seeking a full-time position in the Human Services field to gain more knowledge in working

directly with children and families. I am also working towards building my communications skills to

better help families in need.

Experience

Nov 2012-current

Child Abuse Prevention Center Orange, CA

In Home Visitation Toddler Caseworker

• Provides in-home family support services for high risk families, with children aged 18 months

to 5 yrs of age

• Provides parent education using the Positive Parenting Program (Triple P) curriculum in home

with participants

• Provides developmental screenings and educate parents about home and car safety, nutrition,

immunizations, healthy development, oral health, and school readiness.

• Provides linkages to community resources

• CPR & First Aid Training Certified

Dec 2009-Nov 2012

Child Abuse Prevention Center Orange, CA

Monitor Visitation Specialist

• Provided monitored visitation to families referred by Children & Family Services’ Social

Services Agency for Orange County

• Monitored visitations between parents of children who reside in out-of-home placement

• Provided transportation of children to and from monitored visits

• Conducted intake for each newly assigned case; Structure service plan with the client and

Children & Family Services Social Worker

• Provided on-going resources and referrals for families as appropriate

• Assisted social worker with on-going surveillance of children to assure safety and protection

• Provided daily updates to the Children & Family Services’ Social Worker

Supervised Visitation Specialist

• Assisted Program Supervisor in overlooking program and assignment of employee duties &

responsibilities

• Assisted Program Supervisor in training new employees and interns/volunteers

• Provided supervised visitation to families referred by Children & Family Services’ Social

Services Agency for Orange County

• Supervised multiple visitations throughout the day from 12-8 pm.

• Assisted transporters and monitors in transportation of children to and from supervised visits

• Conducted intake for each newly assigned case; Structure service plan with the client and

Children & Family Services Social Worker

• Provided on-going resources and referrals for families as appropriate

• Assisted social worker with on-going surveillance of children to assure safety and protection

• Provided daily updates to the Children & Family Services’ Social Worker

May 2008-Dec 2009

Mom+Baby Nutrition Westminster, CA

714-***-**** • **.********@*****.***

Kimmie T Le

Customer Service Representative

• Maintained constant interaction with clients in WIC program & WIC office

• Assisted clients with WIC voucher purchases

• Assisted store manager with updates on WIC vouchers rules & regulations

• Assisted store manager in training new employees

• Assisted store manager with inventory, management of store locations, receptionist, and

payroll

Nov 2006-Dec 2007

Net Result LLC Garden Grove, CA

Data Entry Operator

• Imputed accurate and confidential data onto computer program designed by Net Result LLC

• Assisted Supervisor with light receptionist and training new employees

• Assisted Supervisor in overlooking employee’s productivity

Education

Sept 2010-Aug 2012

California State University of Fullerton Fullerton, CA

Bachelor’s of Science in Human Services

Alumni of Human Services Student Association (H.S.S.A.)

Awarded Commencement Medal for community services

Sept 2006-June 2010 Coastline Community College Fountain Valley, CA

Associate’s of Arts in Liberal Studies

Sept 1997-June 2001 Fountain Valley High School Fountain Valley, CA

Diploma

Member of Vietnamese Student Association

Member of Kiwin Student Club

Volunteered with Red Cross for blood drives & fund raisers

Skills & Experiences

Computer Microsoft Word, Excel, Power Point, and Outlook

I nternet

Volunteer Parent Volunteer at Head Start in Garden Grove, CA

Language Speaks Vietnamese

714-***-**** • **.********@*****.***

Kimmie T Le

References Upon Request

Contact this candidate