Customer Service Manager

Adrian N. Steward

Atlanta G.A *****

Phone: 404-***-****

E-mail: *************@*****.***

OBJECTIVE To obtain a position in a marketing, management department

SUMMARY Over three years management experience; self-motivated team player; enthusiastic, dedicated

professional; proven ability to motivate others to do their best; strong desire to succeed.

EDUCATION

Master of Business Administration; Management; Marketing

Brenau University; Gainesville, GA

Graduation Date: 06/2014

Bachelor of Arts, Sociology; Minor: Broadcasting

South Carolina State University, Orangeburg, SC

Cumulative GPA: 3.49, Cum Laude

Graduation Date: 12/2010

PROFESSIONAL PROFILE

Management

• Supervised associates who engaged in sales, inventory receipt, and cash receipt reconciliations.

• Promoted customer service by ensuring associates were greeting and assisting customers.

• Responded to customer inquiries and complaints in a professional and timely manner.

• Facilitated and managed the general operations of the store ensuring that it was in working

order and adequately maintained to conduct safe and efficient operations.

• Case managed over sixty patients at a time until treatment completed.

Administration

• Served as a liaison between departments and operating units to resolve daily administrative and

operational problems.

• Provided administrative support for various departments/divisions by answering telephones and

assisting visitors.

• Prepared and distributed agendas and minutes of numerous meetings.

• Scheduled and coordinated meetings, interviews, appointments, events and other activities for

supervisors, including travel and lodging arrangements.

Customer Services

• Provided excellent customer service to a diverse group of clients and customers.

• Gave informative feedback and guidance to customer’s needs.

Computer Skills Microsoft Suite, Avaya, Hyperspace- Epic, IBM PC, Radio Production

EMPLOYMENT HISTORY

Peachtree Spine Atlanta, Georgia

Legal Coordinator/Case Manager 2013-present

Grady Memorial Hospital Atlanta, Georgia

Patient Scheduler Representative 2011-2013

Citi Trends-Clothing Orangeburg, South Carolina

Assistant Manager 2009-2011

Denmark-Technical College Denmark, South Carolina

Administration assistant 2007-2009

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