Customer service
Resume:
Yvonne Miranda
Phoenix, Arizona 85040
*.********@*****.***
OBJECTIVE
To pursue a challenging and rewarding career that will utilize my excellent customer service skills.
QUALIFICATIONS
• Detail Oriented
• Alphabetical / Numerical Filing
• Energetic Work Attitude
• Critical Thinker
• Data Entry 30+ Words Per Minute
• Excellent Communication Skills
• Strong Organizational Skills
• Quick Learner
•
EMPLOYMENT
August 2012 to Bright Ideas, Phoenix, Arizona
March 2013 Child Caregiver
Provided a structured environment for preschool children and taught them basic skills such as dressing and toileting, prepared nourishing meals and snacks, presented programs that furthered language and social skills, discussed emotional or developmental problems with parents, participated in parent conference, sterilized bottles and other equipment used for feeding infants, observed and monitored play activities, helped children develop habits of caring for hygiene and cleanliness.
July 2009 to Goodwill Industries, Phoenix, Arizona
April 2010 Customer Service Cashier
Answered questions regarding store and products while maintaining knowledge of current sales and store promotions, maintained knowledge of store policies regarding payments, returns, and exchanges, worked as a team member performing cashier duties, product assistance while providing excellent customer service, maintained cleanliness and presentation of stock room and production floor, responsible for ringing up sales in a timely manner.
November 2003 to West Group Research, Phoenix, Arizona
December 2005 Phone Interviewer
Contacted customers for various companies to conduct customer satisfaction surveys, contacted residents to conduct opinion polls.
July 2001 to Kreative Kampus, Phoenix, Arizona
January 2003 Child Caregiver
Responsible for the care of children ranging in age from 1 year to school-age, created various educational activities, responsible for setting class schedules and food services.
EDUCATION
May 2012 Lamson College, Tempe, Arizona
Medical Billing & Coding Diploma
Dean's List
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