Yvonne Miranda

**** *. **** *****

Phoenix, Arizona 85040

602-***-****

ab4dwt@r.postjobfree.com

OBJECTIVE

To pursue a challenging and rewarding career that will utilize my excellent customer service skills.

QUALIFICATIONS

• Detail Oriented

• Alphabetical / Numerical Filing

• Energetic Work Attitude

• Critical Thinker

• Data Entry 30+ Words Per Minute

• Excellent Communication Skills

• Strong Organizational Skills

• Quick Learner

•

EMPLOYMENT

August 2012 to Bright Ideas, Phoenix, Arizona

March 2013 Child Caregiver

Provided a structured environment for preschool children and taught them basic skills such as dressing and toileting, prepared nourishing meals and snacks, presented programs that furthered language and social skills, discussed emotional or developmental problems with parents, participated in parent conference, sterilized bottles and other equipment used for feeding infants, observed and monitored play activities, helped children develop habits of caring for hygiene and cleanliness.

July 2009 to Goodwill Industries, Phoenix, Arizona

April 2010 Customer Service Cashier

Answered questions regarding store and products while maintaining knowledge of current sales and store promotions, maintained knowledge of store policies regarding payments, returns, and exchanges, worked as a team member performing cashier duties, product assistance while providing excellent customer service, maintained cleanliness and presentation of stock room and production floor, responsible for ringing up sales in a timely manner.

November 2003 to West Group Research, Phoenix, Arizona

December 2005 Phone Interviewer

Contacted customers for various companies to conduct customer satisfaction surveys, contacted residents to conduct opinion polls.

July 2001 to Kreative Kampus, Phoenix, Arizona

January 2003 Child Caregiver

Responsible for the care of children ranging in age from 1 year to school-age, created various educational activities, responsible for setting class schedules and food services.

EDUCATION

May 2012 Lamson College, Tempe, Arizona

Medical Billing & Coding Diploma

Dean's List

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