Manager Technical Support
Resume:
DIANE SMITH
Phone: 850-***-****
Navarre, Florida 32566 ***********@*****.***
PROFILE
A motivated, results-focused professional with a solid background in information technology.
Seeking an opportunity to utilize skills toward attainment of employer objectives and success, in a
position offering potential for challenge and growth, based on performance, contribution and
achievement.
SKILLS / QUALIFICATIONS
Experience: * Supervision of IT Functions
* Help Desk: Application/Technical Support
* PC Workstation Manager
* Systems Operator
Certifications: * Microsoft Certified Professional
* Microsoft Certified Desktop Support Technician
* A+ IT Technician
*Dell Certified Systems Expert, Desktop/Portables
Procedures: * Installation and Upgrading of PC Hardware and Software
* Hewlett Packard and Unisys Mainframe Operations
* Preventive Maintenance for PCs
* Basic Windows2000/2003 Server Administration
* Creation of User Ids and Passwords for UNIX and NT Servers
* Troubleshooting of User Problems on NT / Windows 2000x and UNIX Networks
* Creation and Maintenance of Help Desk Trouble Tickets
*Basic RIS
Software: * Operating Systems: Windows Vista/XP/2000/98/95, Windows NT, UNIX, Linux
* Microsoft Office 2007/2003/2000/97: Word, Excel, Outlook, PowerPoint, Access
* PC Anywhere
* Norton Antivirus
*Adobe Acrobat
*LanDesk Management Software
PROFESSIONAL EXPERIENCE
2010-2012 Gastroenterology Associates of Pensacola, Pensacola, Florida
Assistant IT Manager
• Technical Support for Local and Remote users
• Prepare new PC’s for users
• Replace, upgrade, PC hardware and software
• Maintain inventory database
• Troubleshoot PC hardware, software and network issues
• Update Faxpress database
• Set up Wyse terminals for thin client
DIANE SMITH
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PROFESSIONAL EXPERIENCE CONTINUED
2007-2010 Okaloosa County Department of Health, Fort Walton Beach, Florida
Distributed Computer System Specialist
• Technical Support for Local and Remote users
• Prepare new PC’s for users
• Replace, upgrade, PC hardware and software.
• Maintain inventory database.
• Troubleshoot PC hardware, software and network issues
• Prepare old equipment for Disposition
• Reset user passwords in various accounts
• Monitor Trouble Tickets
2006 Wilson Personnel and Associates, Fort Walton Beach, Florida
PACS Support Specialist
• Technical Support for Radiology Department using PACS
• Perform Daily and weekly backups of the system.
• Maintain Patient Database.
1996-2005 RMF Nooter, Inc., Toledo, Ohio
IT MANAGER / PC WORKSTATION MANAGER/APPLICATION SUPPORT SPECIALIST
• Technical Support for medium size network with 80 local and remote PC users.
• Set up user accounts on NT, Windows 2000x and UNIX servers
• Conduct administrative procedures on Servers.
• Maintenance and upgrading of hardware and software.
• Troubleshooting PC and network issues.
• Trainer: Planning, scheduling and presentation of user instruction programs.
• Equipment Management: Research, recommendations and/or purchasing of all computer systems
and related equipment. Maintain inventory records; equipment monitoring/tracking.
1995 Benchmark Engineering, Toledo, Ohio
TECHNICAL SUPPORT TECHNICIAN
• Technical Support for IBM Mainframe users:
• Implementation of leading edge technologies.
• Set up user accounts and passwords on UNIX risk box.
• Set up logical units, user IDs and passwords on AS/400.
• Creation and maintenance of help desk trouble tickets.
1992-1995 Flower Hospital, Sylvania, Ohio
INFORMATION SYSTEMS/HELP DESK TECHNICIAN
• Systems Operator: Hewlett Packard 3000 Mainframe.
• Running of programs, Processing of reports and forms.
• Help Desk: Troubleshooting of hardware and software issues for PC users.
EDUCATION
1988 Associate of Commerce Degree, Monroe County Community College, Monroe, Michigan
• Major: Information Processing / Data Management
DIANE SMITH
Phone: 850-***-****
8250 Mercado Street
Navarre, Florida 32566 ***********@*****.***
REFERENCES
• Sharon Brooks
Gastroenterology Associates of Pensacola
Office Manager, Baptist Division
1717 North “E” St., Suite 308
Pensacola, FL 32501
Mobile 850-***-****
• Charles McCown, MCSE, MCSA
Integrated Services Administrator
1396 Joseph Circle
Gulf Breeze, FL 32563
Mobile 850-***-****
• Gail Worley
Okaloosa County Department of Health
221 Hospital Dr.
Fort Walton Beach, Fl. 32548
850-***-**** Ext. 2175
• Carole Lample
1913 Anchor Dr.
Navarre, FL 32566
Contact this candidate