Customer Service Manager

L ila Acevedo

Garden Grove, CA *****

714-***-**** Mobile

********@*****.***

OBJECT I VE

Seeking a challenging Loan Processor or Escrow Assistant position where I can utilize my

strong administrative skills, experience, and education to contribute to your company’s goals.

SK I L LS and QUAL I F ICAT IO NS

• Certificates in MS Office Word, Excel, Outlook, PowerPoint, Access, and QuickBooks

• Excellent customer service and communications skills

• Fast Paced and paperless environment

• Bilingual in English and Spanish/ Ability to read and write Spanish

• 50 WPM

E XPER I ENCE

One West Bank Februa ry 20013-P resent

• Assisted Manager with special files that need to be prepared

• Prepared files: print disclosures for borrowers

• Prepare daily reports

• Familiar with RESPA, GFE, Fee work sheets Calyx, Ecompass

• Familiar with HUD1, Escrow Instructions

• Familiar with processing Subordinations, prepare packages, follow up

• Provided excellent customer service to customers

• Served as a liaison to brokers, brokers with questions, and concerns

• Order and upload ti tle and credit letter notices

• Data entry into LP system

Stearns Lending, Inc. A ugust 2012 – January

2013

• Responsible for brokered loans, setup, indexing, processing check to Acctg

• Monitor mailbox for CVA Exceptions

• Assist Branch Managers with concerns or request, send copy of update procedures

• Responsible for updating approved lender list

• Familiar with HUD1, Escrow Instructions

• Familiar with RESPA, GFE, Fee work sheets Calyx, Ecompass

• Administrator for setup for new user and issue credentials

• Create spreadsheets, checklist, daily check log, assist management with creating spreadsheets or editing

• Responsible for lender recertification’s and renewals

• Assist other departments with special projects

U S Bank, Los Alamitos, CA F ebrua ry 2012 to

A ugust2012

Office Review Clerk for

• Make outgoing, receive incoming calls, and communicate with management

• Manage master log of files copied and sent to Corporate Office

• Create spreadsheets to assist keeping track of files

• Familiar with HUD1, Escrow Instructions

• Familiar with RESPA, GFE, Fee work sheets Calyx, Ecompass

• Generate daily pipeline summary report

• Make copy packages for Underwriting and Closing department

Wells Fargo, I r vine, CA F ebrua ry 2008

t o May 2011

Document Specialist

• Assisted Manager with special files that need to be prepared

• Entered data into Loan Tracking Database (Main)

• Prepared files: print disclosures for file and borrowers

• Familiar with RESPA, GFE, Fee work sheets Calyx, Ecompass

• Provided excellent customer service to customers

• Served as a liaison to brokers, brokers with questions, and concerns

• Followed up calls to brokers for pending files, assist in problem solving

• Data entry into LPS system

Washington Mu tual, I r v ine, CA A pril 2007 to December

2007

Loan Delivery Specialist

• Prepared files and printed disclosures for file and borrowers

• Worked with Microsoft Office Access database

• Enter data into Loan Tracking Database (Main)

• Made outgoing calls to brokers and assist with inquiries and following up

• Assisted Manager with special files that need to be boarded

Education

Career College of California, Santa Ana, CA J une

2012

Office Business Administration

L incoln Education Center, Garden Grove, CA June

2003

Certificate General Office Clerk, Computerized Accounting, Microsoft Access

Graduated from La Quinta H igh School June 1977

L anguage

Spanish

Fluent in Spanish able to read, w r i te, speak

Contact this candidate