Technician Software

Ben Rocap

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**** ******** ***., ******, ** *7701 . **********@*****.*** . 919-***-****

Objective

My goal is to take the skills and certifications that I have with computers

and networking systems and utilize them in a professional setting. I am

looking for an organization that supports a learning environment where I

can grow my IT knowledge base

Skills Summary

Operating Systems - Windows 95/98/NT/2000/ME/XP/Vista/Windows 7, Mac 0SX,

Linux, technical support expert, data loss recovery, user security

configurations

Software/Applications- Active Directory (user management), Microsoft Office

Suite 2013, Cisco phone management tools, ACH software (Palmetto), Lotus

Notes, Sony Creative Suite.

Hardware- Laptop and desktop repair, Cisco router and switches, network

adapters, drive replacement (optical, magnetic, solid state), BIOS

flashing, component level repair, Printer install/setup local and

networked, A/V equipment setup. Own my own hand tools. Network sniffing

tools.

Networking - Educational experiences: Cisco IOS and equipment (switches,

routers), routing protocols (OSPF, EIGRP, RIP), TCP/IP, LAN/WAN, DHCP,

DNS, remote desktop operations, remote server management.

Virtual - Vmware, VSphere, VMware Tools, Unidesk Management Console, Cisco

Zero Client, Teradici PCoIP.

Experience

Desktop Support Field Technician

NC Department of Transportation (Contract through DataStaff Inc.)

May 2013 - June 2013

Imaging desktops for Credit Card readers. Connect hardware and confirm

communication. Upgrade desktops hardware. Install software needed for

upgrade. Remove and asset old equipment. Troubleshoot and maintain

equipment. LAN troubleshooting. Report status daily

Help Desk Representative (Contract through DataStaff Inc.)

Desktop Support

Coastal Federal Credit Union

September 2011- April 2013

Assist bank employees with IT issues in a 24/7 support team. Troubleshoot

and repair software and hardware problems. Support a physical and virtual

infrastructure using remote tools like LANDesk. Assisted in the testing and

deployment of a virtual infrastructure to local headquarter and remote

branches. Deploy images and software to physical and virtual machines.

Track assets and maintain updated paper work for inventory and budget

control.

IT Field Technician

Connexion Technologies (Contract Synergy Consulting Enterprises)

September 2010 - September 2011

Install IP based services (video, VoIP, and data), troubleshoot IP

services. Work onsite to evaluate and improve infrastructure. Replace or

modify communication equipment as needed. Collect information for analysis

and use to implement repair solutions. Improved onsite service performance

by 15% using line testing software to identify and repair high latency

units with poor connections. Performed daily customer services

IT Field Technician

Employment Security Commission (Contract through DataStaff Inc.)

July 2010-September 2010

Provided desktop support to employees. Installed encryption software in

all NC branch offices. Used VNC to install upgraded software to statewide

employees. Implemented desktop migration of employee workstations. Used

hard drive imaging machine to create universal image for faster desktop

install.

Independent Work, Durham, NC July 2009 - July

2010

Performed inventory control and verification (contract for Paradigm

Technology)

Applied PC maintenance, repair and upgrade. Utilized cloning tools to

upgrade hard drive without user disruption.

Provided computer and software training (Windows and Mac)

Geeks on Call, Durham, NC

September 2008 to June 2009

IT Technician

Upgraded, repaired, secured computers and networks. Provided assets control

over company inventory, which included inventory reporting, refreshing, and

maintaining

Implemented hardware upgrade or replacement including NICs, CPUs, RAM, hard

drives and video graphics cards. Consulted with small businesses on network

solutions. Provided phone support for contract customers. Created a

marketing tool to assist the business in targeting its customer base.

Researched and implemented use of diagnostic tools that increased

productivity 15% (i.e. Windows offline update)

Tiger Direct, Durham, NC

August 2007 to September 2008

IT Technician

Performed PC repair, maintain customer database, construct and upgrade

repair center

Installed hardware for customers (hard drives, optical drives, memory,

ect.) and custom PC builds provided assets control over company inventory,

which included inventory reporting and maintaining. Provided phone support

for store customers. Designed and presented instructional seminar for

customer. Designed and executed AV infrastructure for 100+ multimedia

displays in store. Designed a layout plan for the repair center that

improved work safety and increased productivity. Set up and maintained

display computers and TVs

Education

Durham Technical Community College, Durham, NC

Associates in Applied Science Networking Technology

Graduated May 2011

Certifications

CCNA, Cisco, 2009 to 2012

A+ IT Technician, CompTIA, 2008

Network+, CompTIA, 2009

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