Management Security
Resume:
Bruce M. Poe
Aurora, Co ***18
*****@*******.***
Professional Summary:
** ***** ** ********** ** the Information technology industry. Roles held include Tier I, Tier II and subject matter expert (SME). A wiliness to take on special projects and in addition to utilizing technical skills.
Technical Summary:
Operating Systems: Windows 2000, Windows NT, Windows 95/98/ME, have understanding of VMWare / Citrix Technologies, Familiarity with Cisco devices and networking technologies, basic knowledge of Storage Area Networks (SANS) Ability to learn or knowledge of Windows Server automated technologies, Backup technologies - Symantec Netbackup Enterprise Virus & Anti spyware solutions - McAfee e-policy orchestrator suite.
Education:
MS in Computer Science (Master of Information Systems Management, Information Security), DeVry University, Keller Graduate School of Management, Denver, Colorado (Graduated October 2010)
MS in Computer Science (Master of Information Systems Management) University of Phoenix, Colorado Springs, Colorado (Graduated June 2003)
BS in Computer Science (Bachelor of Science Information Systems Management) Colorado Christian University, Colorado Springs, Colorado (Graduated August 2000)
AS in Computer Science (Associate of Applied Science Information Systems Management) Blair College, Colorado Springs, Colorado (Graduated October 1997)
Certifications:
ITIL V3 Foundations – Oct 2012
Security Clearance – Active / Secret
Detailed Experience:
Employer: Mindbank, LLC 03/2012 – 5/2013, Client: General Dynamics Information Technology, (Westminster, Colorado), Contract Ended (Contract, W2) Service Desk Technician. Perform remote troubleshooting and customer support services for a Government enterprise-wide client server network in a Windows XP environment. Primary duties include staffing the help desk, Support Systems Administrators and Points of Contact with implementing, auditing and documentation answering and documenting user requests over the phone and performing basic desktop support over the network.
Environment: Windows XP, Remedy, Oracle SQL, Active Directory
Employer: KForce, 10/2011 – 12/2011 Client: Kaiser Permanente (Aurora, Colorado), Contract Ended (Contract, W2) Desktop Support Intermediate. Direct desktop support for Asset Managed Environment, HP workstations, using Linux shell image, Developed IT SOPs to address controls. Utilized all Controls. Update reloads of desktop & laptop images for business partners.
Environment: Windows XP, Windows 7, Remedy, Lotus 8.0 & 8.5
Employer: Nice Systems Inc. 02/2009 – 08/2011 Client: Direct Employee, (Denver, Colorado) Triage Engineer Telephone technical support of NICE employees. Directly worked with system engineers to support the NICE infrastructure across the users’ organization. Assisted clients internal administrators with questions and problems associated with the configuration, administration, and management of users in the NICE system. Effectively managed time and maintained regular communication and updates to both customer and management. Duties included Creation of Service Requests, Dispatch of Field Service Engineers, and receipt of Parts order submissions, creation of web enabled access accounts, Learning and Reading Guidelines
Understanding the Onboarding Process (Privileges)/Training required understanding the specific systems
working with the team training and support.
Environment: Windows XP, SIMS, Oracle database
Employer: Truestone Communications 9/2007 – 2/2009 Client: Minerals Management Service, Lakewood, Colorado (Contract, W2) (new employment opportunity) Tier 1 Technical Support Creation of new user accounts. Worked with developing corporate level security policies, procedures and security architectures: providing security consulting services, administering network firewalls, mainframe security, web (intranet and internet) security and remote access (dial-in) security and for promoting information security awareness. Analyze security state of existing applications, hosts and networks and for formulating recommendations for policies, procedures, and technologies to assure security. Connected to client computers with remote desktop access; troubleshooting network connectivity; utilizing Active directory for group policy. Developed, automated, and audited repetitive compliance requirements for network, systems and storage administration. Including: Backup Logs and Active Directory User Reports.
Environment: Windows XP, Heat Documentation Database, Active Directory
Employer: Techlink Systems Inc. 10/2006 – 9/2007 Client: Hewlett Packard Global Help Desk Colorado Springs, Colorado (Contract, W2) (New employment opportunity) Tier 1 Customer Support. Installation of Microsoft Operating systems to Include Windows XP, Windows Vista, Windows Server 2003, Develop and communicate status reports. Configure for automation and logging security information. Configured Outlook email client supported all product lines via web enabled chat.
Environment: Windows XP, Windows Vista, Windows Server 2003, Remedy
Military Service:
United States Air Force 01/05/1977 – 9/15/1981 Discharged under honorable conditions
United States Marine Corps 9/28/1982 – 4/23/1993 Transferred to Temporary Disability Retired List honorable conditions
Participated in Operation Desert Shield / Storm.
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