Customer Service Representative

832-***-**** Chinwe Mbonu

**** ********** **, *** # *** Houston Texas 77063

Objective To obtain a mutually rewarding experience as a Callcenter

Agent /Customer Service Agent

Excellent Phone Skills and Listening

Intermediate Data Entry Skills

Summary of Basic /Intermediate MS Office Experience.

Qualificat Excellent Communication Skills, both Oral and Written

ions and Experienced at working in a fast-paced/multi-cultural

Achievemen environment

ts Excellent People Skills, Customer Service and

Multi-tasking

Experience Call Center Agent/Customer Service 7/2011-03/2013 Wells

Fargo Bank

Obtains client information by answering telephone calls;

interviewing clients; verifying information.

Determines eligibility by comparing client information to

requirements.

Establishes policies by entering client information

Informs clients by explaining procedures; answering

questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to

standards and guidelines; recommending improved

procedures.

Call Center / Customer Service Representative 3/2008-

8/2011 ACS. Houston TX

Answered phones and responded to customer requests

Responsible for selling products and placing customer

orders in computer system

Responsible for providing customers with product and

service information

Responsible for transferring all customer calls to

appropriate staff

Responsible for identifying, researching and resolving

customer issues using the computer system

Cashier 1/2007- 3/2008 Dillards Store Inc. Houston TX

Responsible for cash and check collection

Responsible for handling necessary tasks related to

credit cards and other means of defrayal.

Responsible for explaining what the company protocol is

to customers

Responsible for keeping an account and record of daily

cash flow

Responsible for separating the total charge forms, return

slips, coupons, and any other noncash items

Education Bachelors in Linguistics.

Associates in Nursing

Significant course work in Management & Public relations.

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