Technician Management
Resume:
Antonin Tilaon
*** ******* **. *****, ** 903-***-**** *******@*****.***
Career Overview
Willing to work any IT related job, such as Entry level Computer Technician, Junior IT Technician, Support
Network Administrator or any work related to Computer Networking, I am eager for more job experience.
Qualifications
Certified CCENT (Cisco Certified Entry Networking Technician)
– Certified 8/6/13 Valid Until 8/6/16
Completed PHP programming Certificate – Fundamental Knowledge (Mar 2011)
Acquired an Associate’s Degree in Wide Area Networking
Achieved a graduate status of Cum Laude
Finished 66 credits hours with grades no lower than B.
Obtained useful and crucial knowledge by finishing critical CISCO and Windows 2008 Server courses.
1. Cisco Exploration 1 Network Fundamentals
2. Cisco Exploration 2 Routing Protocol and Concepts
3. Cisco Exploration 3 LAN Switching and Wireless
4. Cisco Exploration 4 Accessing the WAN
5. ITMT 1371 –Installing & Configuring Windows 7
6. ITMT 2301 Windows 2008 Network Infrastructure Configuration
7. ITMT 2302 Windows 2008 Active Directory Configuration
8. ITMT 2351 Windows Server 2008: Server Administrator
9. ITSY 1300 – Fundamentals of Information Security
Work Experience
Internship at JBC Computers LLC Feb – Apr 2013
Job Shadowing a Network Administrator / Senior Computer Technician / Owner
Assists in managing a business which provides IT services and solutions catering the needs of small to
•
medium size business. Internship is helping me learn the following IT concepts.
Desktop Management Maintains desktop computers and laptops including hardware and software,
o
administering user permissions, ensuring security by applying patches, fighting spam, viruses, spyware and
controlling programs installed without management approval, such as instant messaging, file sharing, and so
on.
Server Management We provide deployment, management and monitoring functions from our centralized
o
operations center, improving system availability, and reducing overall infrastructure costs.
Network Management We design, integrate and optimize Networks for a single office, location or a group of
o
locations
Network Security Learning how to secure desktops to entire network using hardware and software tools.
o
Also provides backup for users and entire network.
Additional work experience
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o Installs new computers to the network
Installs new connections (cables, wires, RJ 45 wall port) if a company decides to expand
o
Provides Onsite Support Service to clients
o
Internship at ETWC (East Texas Work Force Solutions) Sep – Dec 2012
Job Shadowed a Help Desk Specialist / System Administrator
• Assists in providing IT support to the company staff whom provides their services to a mass of job seekers. Internship
helped me learn the following IT concept due to hands on experience.
Desktop Support Technician confer with employee, or conduct computer diagnostics to investigate and
o
resolve problems while providing technical assistance. Learned how to answer staff inquiries regarding
hardware and software operations in a polite and professional manner.
Additional work experience
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o Installed New Employee to the system including their own desktop.
Repaired and refurbished non functioning computers using salvaged components.
o
Assembled desktop computers from scratch installing each components manually
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Installed new OS into refurbished computers using cloning programs.
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Maintained company's printing units.
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Training at JBC Computer Repair Shop Apr – Jul 2011
Trained as a Computer Repair Technician / Customer Support
• Participated on resolving computer issues brought by customers as well as handling client's complaints. Also I explain
the company's policies and provide information about our products and services. Training helped me learn the following
IT concepts.
Computer Repair Technician Troubleshoots computer problems ranging from software to hardware.
o
Learned different techniques of computer repair. Developed My analytical skills and enhanced my
troubleshooting capabilities. Learned the tricks of the trade.
o Customer Support This gave me the opportunity to improved and practice my English communication
skills. I worked as the front desk clerk which accommodates to new costumers as well as returning clients.
Provided phone line IT support to clients.
Additional work experience
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• Help maintain a stable working environment for co workers.
• Experienced Cashier Work
• Occasionally assist Senior Network Technician perform onsite work.
International Work at U.R.C. Philippines Sep 2010 – Mar 2011
Worked as a Delivery Man for a Brand Food Company
• Performed deliveries in a timely manner. Supplies retail store with snacks, chips and beverages. Able to meet sales
quota monthly. Learned how to sale products to potential clients.
Education
Jun 2010 Mar 2013
Tyler Junior College
Tyler, Texas
AAS in Wide Area Networking (Cum Laude)
University of Santo Tomas Jun 2006 Dec 2009
Manila, Philippines
Undergraduate in Information Technology
Reference Available Upon Request
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