Customer Service Manager

**** *** ****** **. 512-***-****

Cedar Park, TX 78613 ************@*****.***

Kelly S. Winslow, CPCU, ACSR

Experience 2011-2013 Whorton Insurance Services Austin, TX

Office Manager

Responsible for the operations and supervision of almost 50 staff

members in an independent insurance agency. Dealt with all personnel

issues, including hiring, training, scheduling, performance reviews, and

customer complaints. Created workflow and procedures. Strong

organizational and problem-solving skills required.

1999-2011 Praxis Consulting, Inc. Muncie, IN

Arbitration Specialist

Recovered subrogation monies by electronically filing arbitration

contentions with a consistently high win ratio. Required analysis of

evidence, determination of liability, and application of various state

laws. Demonstrated ability to think strategically, write creatively,

and keyboard quickly and accurately.

1989-1999 State Farm Insurance W. Lafayette, IN

Various Positions in Auto Claims

Team Manager in Auto Claim Central

Superintendent of Special Investigative Unit

Subrogation Recovery Specialist

Claim Supervisor of Field Operations

Claim Representative

Education 2013 Commercial ACSR Designation (Accredited Customer Service

Representative)

1999 CLU Designation (Chartered Life Underwriter)

Successful completion of 9 out of 10 parts

1996 CPCU Designation (Chartered Property & Casualty Underwriter)

1989 Ball State University, Muncie IN

B.S. Degree in Finance with a Specialization in Insurance

Attributes Exceptional Customer Service skills; Reliable and Loyal Work Ethic; Team

Player;

Life-Long Learner; Passionate about Utilizing Technology to gain

Efficiencies

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