Engineer Customer Service
Resume:
. Ability to focus on priorities, solve problems, multitask, and
meet deadlines
. Ability to quickly understand existing code and enhance existing
architectures
. tests and analyzes software components to ensure usability and
applicability
. Proficient in C++ and Unreal Script
. Helps with reviews of system/application requirements for
quality and completeness
TECHNICAL SKILLS
. PROGRAMMING LANGUAGES
o C++ (DirectX 2D, 3D programming),
o Some C#
. PROGRAMMING METHODOLOGIES
o RAD (Rapid Application Development)
o Waterfall
. ENGINEERING PLATFORMS
o Unreal Engine 1, 2, and 3 (scripting)
o Unity
o Multithreading, Open MP, Boost
o Octane
o Object Oriented Design
o Visual Studio 2008/2010
EDUCATION AND TRAINING
Westwood College
Bachelor of Science - Game Software Development
Portfolio: http://havocdesigns.carbonmade.com
Northwest Technical College; Lynnwood, Washington
Network Security Specialist - Certification (Class) Security+ MCSA
Certified: A+, Network+
PROFESSIONAL EXPERIENCE
Unreal Horsemen (Unreal Tournament Community)
01/2009-Present
Server Administrator/Game Engineer/UScript Engineer
. Administrate 7 dedicated Unreal game servers, FTP, Voice (TeamSpeak)
servers, and maintain daily backups and security protocols.
http://www.unrealhorsemen.com/index.php
. Develop and design new game elements in UScript for the servers using
UE1-3 and UDK (weapons, Physics, Announcer, Pickups, Game play)
. Develop Test documents for testers and predict future outcomes.
. Conduct Testing groups for unit testing, integrated testing,
regression testing and volume stress testing.
. Analyze testing output based upon predefined input. Document and
communicate test results to senior team members
. Host Annual Tournaments filling 75 seats a month, releasing the newest
item I have designed as a prize.
. Provide Technical Support on all 4 levels for the support and
maintenance of the servers.
. Develop System and User Guides within a Forum
Collabra - Indianapolis, IN
07/2012-09/2012
Network Engineer
. Assigned specific duties that oversee a Telecommunication Specialist
Crew
. Time & Motion study Voice, Data, and video installation
. Verification of circuit design, wiring, maintaining and equipment
options through electronic install, test and configure IPTV, POTS,
VoIP HSIA, and a/s/v DSL lines
. Re-employed from 2008-2009
Long Shadow Productions, Indianapolis, IN
07/2011-11/2011
Game Play Engineer
. Designed, developed, wrote, tested and implemented game system code
using C++, and C#
. Develop Test cases and predict future outcomes.
. Analyze testing output based upon predefined input. Document and
communicate test results to senior team members
. Design and direct the coding of new applications and enhancements to
existing applications.
. Tested and refined gameplay features throughout the development cycle
of the project
. Worked with designers, artists and other personnel involved in the
development.
TekSystems - Indianapolis, IN
03/2009-08/2009
Desktop-Specialist/Help-Desk Support
. Installed, modified, Encrypted, and Re-imaged, desktops and laptops,
utilizing Windows P.E., and made repairs to personal computer hardware
and software systems
. Diagnosed system hardware, software, and operator problems;
recommended or performed remedial actions to correct problems
. Experienced utilizing, IBM-Mainframe, other IBM - Windows emulation
software, Active Directory, Lotus Notes, AS400, Service Center, and
Remote-Desktop
Matrix (ERS) - Sumner, WA
8/2006-12/2007
Area Manager (Matrix) (Prince Telecomm) Level 4 Network Technician
. Assigned the duties of coordinating, administrative employee billing
inquiries and oversaw multiple telecommunication crews and
subcontractors.
. Delivered meetings (safety, weekly, monthly), Created training plans
and schedules for new employees
. Verification of circuit design, wiring, maintaining and equipment
options through electronic install, test and configure of HDTV, DTV,
HSD, VoIP and HSIA [high speed internet access].
. INSTALL. HDTV, DTV, HSD, VoIP and HSIA [high speed internet access]
Ran and terminate all cabling inside and out [drop lines, cat
5,6,6e,Rg6-Rg11 coax]
ECS Technologies - Strategic Weapons Facility Bangor NSB, WA
01/2006-06/2006
Jr. Network Analyst
. Fully responsible for installation, administration, maintenance and
performance of operating systems XP, Server2003, Server 2000, NT, Win
9x systems, Exchange 2003
. Analyzing PBX communication requirements, planning and implementing
Network communication and providing technical support, encrypt data
according to DOD standards.
WDS Global - Kirkland, Washington
9/2004-01/2006
Tier 3 Telecommunication Network Support Specialist (Temporary Level 2)
. Provide high amounts of customer service level agreements by
efficiently troubleshooting multiple OS, including MAC, WIN95-ME, XP,
2000, Vista, 2003 server, Palm OS, and pocket pc/Smart phones.
. Experience in utilizing internet protocols SMS, MMS, POP, SMTP,
TCP/IP, IMAP, and ICMP over WAN/LAN networks, using Lotus Notes and
Remedy.
***********@*******.***
8332 Becks Mill Ln
Camby, In 46113
David Krebs
***********@*******.***
5415 Collette Dr. E
Camby, IN, 46113
David Krebs
Contact this candidate