Engineer Technical Support

NITISH YADAV

Mobile: 752******* E-Mail: ***********.**@*****.***

Current Address: H.No-78, Jamun Mohalla Lal Kurti Meerut Cantt -250001

Seeking assignments in IT Desktop/Laptop Technical Support t o utilize my knowledge and

skills to the best of my ability and prove to be an asset for the organization.

SNAPSHOT

A competent professional with 1 year and 6 months of experience in Technical Support /

Troubleshooting /Diagnosing and Resolving technical problems in a multi-OS environment.

An impressive communicator with coordination, relationship management, analytical and

team management skills. Comfort in interacting with people across hierarchical levels for

ensuring smooth project execution as per client specifications and delivering end to end

resolutions to the customers.

Proficiency in Microsoft office products, Windows XP, Outlook, remote control tools, VPN,

and Networking

EDUCATION

Completed B.Tech from “Bharat Institute of Technology”, Meerut affiliated to

"Gautam Buddh Technical University ", Lucknow in (2011) with an aggregate of

67.50% of marks.

Intermediate from U P Board, Allahabad (2007) with 65.00% of marks.

High School from U P Board, Allahabad (2005) with 55.16% of marks.

PROJECTS/WORKSHOPS/TRANINGS

Combat Robot (Final Year Project)

Made many robots for different technical fests

Attended a workshop in Embedded Systems & Robotics organized by HP India BIT,

Meerut

Complete a three weeks training on “ Routing & Switching” Organized by INTARVO,BIT

Meerut

Complete a five week s of summer training on “ Embedded Systems” conducted by BRICS

in, IIT Kanpur.

EMPLOYMENT PROFILE

25th May’12 – Till Date at HCL Info systems Ltd as Technical Support Engineer, Noida

Key Accountabilities:

Attending the customer issues over the calls/ mails.

Providing (L1) Technical and IT support to customers.

Installation, Maintenance and Troubleshooting of HCL Laptops/Desktops.

Try to resolve the call after the initial assessment, either through phone or through remote

console takeover.

Achievements:

Always got the CSAT from customers.

Got mails of appreciations from customers.

Positive feedback from the clients regarding service provided.

Achieved good no. of CSAT within the short span of time.

10th Oct’11 – 15th Feb’12 worked in 4G Identity Solutions Pvt Ltd as a Biometric Engineer

Key Accountabilities:

Providing Technical and IT support to office employees.

Installation, Maintenance and Troubleshooting of Computer and networking Devices.

Assisted in designing and implementing local area networks for multiple users.

Analysed and corrected network troubles and performance issues.

SKILL SET

Personal Achievements:

Have won 1st position in a robowar event held in GEU,Dheradun.

Have won 1st position in a robowar event held in KIET,Ghaziabad.

Have won IIIrd position in a Robowar event “”, held at AKGEC, Ghaziabad.

Have won IIIrd position in a “Robowar event”, held at KIT, Kanpur.

Have been the finalists of the event “Robo-Race” held at technical fest of AKGEC,

Ghaziabad.

Have won “Award of Honour” given by the college in 2009 & 2010 for my contribution

to the college by raising flags of the same in an alien land.

Have won I st Prize in science exhibition at School level.

Active participation in sports event at school level and won many certificates & trophies.

Technical Skills:

Operating Systems: Windows 7, Windows XP, Windows 8.

Basic troubleshooting of mail clients (Outlook).

Knowledge of Embedded System.

Knowledge of C language, HTML, Joomla & SAP CRM

Personal Skills:

Self-starter.

Positive attitude and Strong will power to achieve the heights.

Ability to work as a responsible leader.

PERSONAL DETAILS

Father’s Name : Mr Mahesh Chand

Mother's Name : Mrs. Manju Devi

20th March, 1990.

Date of Birth :

Language known : English and Hindi.

Permanent Address : H.No-78, Jamun Mohalla Lal Kurti

Meerut Cantt -250001

Hobbies : Watching Cricket, Listening To Music

DECLARATION

I hereby declare that the above mentioned information is true to the best of my knowledge.

Date:

Place: (Nitish Yadav)

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