Management Active Directory
Resume:
Shalini Desai
Bloomfield Hills, MI 48304
Email:************@*******.***
Seeking a position which utilizes my strong communication, customer interaction, project
management, problem solving, and leadership skills in a challenging customer environment .
Qualifications
• Over 15 years’ experience in System Administration, Project Management and Change
Management
• Led server and internal projects, including transformation, across technology customers.
Mentored and provided support to other projects
• Experienced at Installing, Configuring of Windows Servers and desktop operating systems
that include: Microsoft Windows Server 2000,2003 and Server 2008, Windows XP
Professional, Windows 2000 professional
• Proficient with Enterprise Active Directory Monitoring Tools Software – Directory Analyzer,
CAAD, Quest Active Roles, ADUC
• Fluent in 2 foreign languages (Hindi & Gujarati)
Job History:
Identity & Access Management SME
09/2012 – 03/2013
AllyFinancials – TTI of USA, Renaissance Ctr., Detroit, MI
• Technical lead for Data Center standup (Project Dodge) for the IAM team; responsibilities
included gathering hardware and software requirements from the IAM team, making sure
milestones were being met for the IAM team (Servers racked and stacked on time), worked
with DBA’s and Administrators to ensure data was copied to the new servers on time and to
ensure DBA, Administrator and service accounts ID’s were created on time by AD
administrators. Worked with Backup and restore team to create backup schedule for the new
data center before users were cut over to the new servers
• Duties included updating Infrastructure Requirement Document (IRD), IT Bill of Materials
(ITBoM), and Architecture Review Document (ARD)
• Responsible for maintaining Environment Map for the IAM team which assisted in project
scheduling across IAM team
Technology Consultant III
Active Directory
2011-09/2012
HP, Auburn Hills
• Daily tasks included Application Onboarding, Trust Management, User Management in AD
(disables and deletes of old user ID’s), Group Policy Management (GPO), Sites and
Services (addition/deletion), Local and Global groups management, password
management for administrator accounts, DCpromo and Demote, Incident Management,
Software Upgrades on Domain Controllers and Daily Health check of Domain controllers
• Responsible for Active Directory changes, EWO’s (engineering Work Orders) and Lead for
Microsoft security updates for OnStar and GMCH Forest and domains
• Management and support of Microsoft Active Directory Globally for General Motors
Corporation, OnStar, and GMCH (Delphi)
• Participated in the integration of GMCH (Delphi) domain into General Motors forest
Sr. System Administrator
Server Storage & BUR
1999 – 2011
EDS / HP, Auburn Hills
• Technical Lead for the Global GMOnline Server Operations Team; responsibilities included
hiring systems administrators around the globe, setting performance goals and monitoring
progress of new administrators, provided training when needed and providing progress
updates to management. Held team meetings and provided direction for upcoming
projects, helped prioritize work for the team.
• Daily duties included administration, monitoring, reporting, troubleshooting, problem
resolution and root cause analysis for more than 1200 Microsoft 2000/2003/2008 file / print
servers, cluster servers, VMware, backup/restore, DNS, WINS and DHCP resulting in
optimum performance and minimum downtime for General Motors Corporation
• Active Directory Management which included management of permissions by creating
local/global groups and assigning permissions and members, joining computers to the
domain, DCpromo & Demote, creating user account, moving computer names to the
correct OU, password management for user accounts
• Assisted engineering with the development of new Procedures and processes
• Technical and Peer Review of current and future technology solutions
• Created technical documentation of Standardized Processes
• Led server and internal projects, including transformation, across technology customers.
Mentored and provided support to other projects inside/outside responsibility areas. Ex.
Supported and executed server upgrade from 2000 /2003 to 2008, McAfee upgrades on
servers, HBA updates
• Trained System Administrators supporting Windows 2003 and Windows 2008
• Extensive Windows 2000/2003 Clustering Experience
• Installed, configured, supported and maintained cluster servers using EMC backend
• Worked onsite building Racks/ Cabling setting up New Hardware
• Knowledge and experience working with ITIL based processes
• Served as advisor and subject matter expert to Manager and GM customer on security
policies.
• Proactively monitoring the environment for patch compliance.
• Approved patch and security changes. Led teams globally to deploy Microsoft Security
patches in a timely manner
• Independently reviewed and verified changes/solutions of high complexity and risk
• Led a Change Advisory Board as a Change Manager
Client Team
1997 -1999
Ajilon, Southfield, MI
• Created laptop images using ghost software
• Tested software to ensure compatibility with new laptop images
• Provided desktop support to clients
Desktop Support
1996 - 1997
EDS, Auburn Hills
• Provided technical help desk support to Xerox clients
• Helped clients with desktop and application problems
Education:
1996 Oakland University, MI.
Bachelor’s Degree in Management Information System
1993 Purdue University, IN.
Associates Degree in Computer Science
Professional Training:
MCITP
• Windows Server 2008 Active Directory Configuration
• Windows Server 2008 Network Infrastructure Configuration
• Windows Server 2008 Server Administrator
MCP
• Windows 2000 Professional
• Installing, Configuring, and Administering Microsoft Windows 2000 Server
• Implementing and Administering a Microsoft Windows 2000 Directory Services
Infrastructure
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