Project Manager Management

**** ****** **, *********, **, *****

703-***-**** (mobile)

************@**********.***

http://www.linkedin.com/in/craigballam

Craig G. Ballam, PMP

PROGRAM MANAGER AND EXECUTIVE LEADER

Dynamic, self-driven, results-oriented executive who is an effective strategic leader. Reputation for the highest

ethical standards and professionalism. Proven experience completing complex initiatives that were previously

stalled or in disarray. Accomplished managing multi-million dollar budgets and large IT organizations. Visionary

strategic problem solver who embraces and effectively implements new ideas and innovative cost-effective

technology approaches to improve organizational effectiveness. Persuasive oral and written communication skills .

Likable leader open to feedback and able to mold a department into an organized and cohesive team focused on

meeting strategic objectives. Bridge between Information Technology and the business with ability to

communicate with both and be understood.

COMPETENCIES

Program Management System Development Lifecycle (SDLC) Budgeting Persuasive Communication

Inspirational Leadership Team Building Ethics and Trust Innovation Efficient Operations

Strategic Planning Problem Solving Contract Negotiation Audit Compliance Business Acumen

IT Systems Infrastructure Networks Security Customer & Vendor Relations ERP / System Implementation

ACCOMPLISHMENTS

Established effective PMO to drive positive organizational change with clear strategic mission

statement, objectives, and goals, followed by new policies, procedures, artifacts, and operations resulting

in:

o

Completed ERP systems that were previously o Increase in IT morale 23%

o

"red" o Increase in staff teamwork 21%

Improvement in management effectiveness 27% o Improvement in customer-centric service 21%

o

Increase individual decision-making authority

o

29%

Completed Sarbanes-Oxley (SOX 404) audit with no material weaknesses.

Successfully managed multifaceted implementations to automate unique international benefits that

reduced time to pay by 25% and reduced back-office workload by 15%, and increased employee

satisfaction.

'WHAT OTHERS SAY…’

Craig Ballam

‘…Craig’s experience, maturity and knowledge make him a very impressive leader and executive. He knows

what to “worry about” and what to let be. His combination of technical, organizational, business and people

skills make him an outstanding asset…

DRT

‘Craig was placed in a position of having to address very different, and sometimes conflicting, business needs

from FIN, TGS (IT)/Transportation, and HRD; and yet he rose to the challenge with a great deal of

professionalism and dedication.

IMF

PROFESSIONAL EXPERIENCE

IMPAQ SOLUTIONS, INC. PLEASANTON CA

SENIOR DIRECTOR / SENIOR PM 2012 - Present

Manage delivery, budget, staffing, and executive communications of a major Claims Management System

(CMS) for a major CA State Workers Compensation Insurance Fund agency; including setting up the

project governance and training State Fund managers on best practices for running such a large scale

Claims Management System implementation. Ensure that all aspects of a very complicated contract are

met by the integrator.

Managed, through influence, multiple projects in highly matrixed and complex workers compensation

organization across multiple locations and departments.

Launch formal project structure and procedures in a matter of weeks while initiating the CMS project.

Lead organization through difficult vendor relationships following very complicated contract

negotiations.

Create program controls and all governance documents along with Integrated Master Schedule.

Work with the State Fund CEO and CIO to restructure the approach and remove obstacles to success.

Ensure that all third party SLAs are met.

Take “Red” projects and manage them back to “Green” by putting in place Project Management

best practices.

Responsible for all financial aspects of major IT CMS projects for customer.

PROFESSIONAL EXPERIENCE (Continued)

DRT STRATEGIES, INC. ARLINGTON VA

MANAGING DIRECTOR / PROGRAM MANAGER 2010 - 2012

Managed team of 50 IT professionals for the execution of a single award Indefinite Delivery/Indefinite

Quantity (ID/IQ) services contract with a ceiling value of $80M, including performance metrics and

service level agreements with a large, diverse, and skilled staff. Coordinated all activities necessary to

perform successfully on this contract to meet customer requirements and expectations for the Food and

Drug Administration (FDA).

Managed all financial aspects of the $80mil program.

Prepared monthly rolling budget and forecasts for program that tracked performance to budget and

ended with an annual variance of less than 3%.

Mentored client executives who were not experienced project managers with Program Management

best practices.

Led team through major reorganization due to client budget changes with minimal turnover and

impact to program.

Managed all external vendor and partner relations related to program.

Set up and deployed a Project Management Center of Excellence (PMCOE) with processes and

artifacts.

Increased the programs revenue by 40% within a six month period through strong business

acumen.

Established program controls for a major program that was on the OMB watch list.

Planned, implemented, and maintained program organization structure.

Recruited, selected, and mentored key personnel.

Implemented ISO 9001:2008 across program.

Achieved program goals and communicated status through regular status reports and meetings with

various levels of management.

Managed any conflicts quickly and professionally as they arose.

Ensured all programmatic responsibilities were met, including the following:

o Managing $80 mil budget.

o Ensuring contract compliance.

o Tracking major milestones.

o Managing customer expectations.

o Identifying risks and issues and ensuring mitigation through proper project management

techniques

INTERNATIONAL MONETARY FUND Washington, D.C.

INFORMATION SYSTEMS OFFICER 2006 - 2010

Supplied expert program planning and management with business analysis critical for the success of the

International Monetary Fund’s ERP Information System's vision and goals. Worked with different

divisions and departments to align goals for comprehensive solutions to challenging unique demands

of a multicultural international organization. Mentored other members of the Information Systems PM

team.

Managed complex programs across multiple divisions within the IMF, resulting in 30% savings.

Served as PM to streamline processes for end-users resulting in:

o Successful automation of downsizing operation of almost 500 staff members.

o Automation of separation forms to reduce time to payment and processing resources.

o Automation of complex Education Allowance application process.

Automated intricate Home Leave entitlement process ; resulting in saving back office resources.

Advised executives within the HR department regarding policy and procedures.

Represented IS on the Disaster Recovery and Continuity of Operations teams to ensure that the

system could cut-over to alternate site and be accessed remotely seamlessly.

Created structured and consistent system for managing projects through a SharePoint portal.

Managed and performed work necessary to properly reorganize multiple departments within the

IMF.

Served as Project Manager for the annual Spouse and Child Allowance enrollment process.

Managed the project to update the new hire probation period from two to three years.

Implemented automated connectivity to new Health Care provider.

Directed the design and creation of SQRs necessary to populate a new Cognos Benefits Cube and

trained users on usage.

Managed Projects of cross-divisional teams for successful releases of multiple projects.

PROFESSIONAL EXPERIENCE (Continued)

GTSI, INC. Fairfax, Virginia

CHIEF INFORMATION OFFICER

2003 - 2005

Supplied vision and strategic planning critical to the success of the organization. Managed the planning,

implementation, and operational activities of enterprise IT ERP, infrastructure, operations, and services.

Assured the alignment of the IT department with all departmental and corporate goals. Managed a

multimillion dollar operating budget, vendor selection, and contract negotiations.

Presented IT initiatives to the Board of Directors

Served as member of the Corporate Executive Committee, IT Steering Committee (chair),

Disclosure Committee, and Process Improvement Committee.

Managed all external vendors and worked effectively with multiple business partners to maximize

the benefit to GTSI.

Established a corporate Program Management Office (PMO) with processes for initiative intake,

cost/benefit analysis, project prioritization, metrics tracking, and appropriate procedures and artifacts;

ensuring positive Return on Investment (RoI) for all IT projects.

Directed the activities of 100 managers, IT specialists, and contractors to achieve newly

implemented service level agreements (SLA).

Managed the organization's first Sarbanes-Oxley audit through to completion with no major

findings.

Re-engineered IT infrastructure to reduce security risks, eliminate downtime from hacker attacks

and eliminate unwanted spam.

Orchestrated successful deployment of full ERP Suite and subsequent upgrades (FSCM, HCM,

Payroll, Sales, Inventory Control, Employee and Manager Self Service, and more).

Negotiated and renegotiated vendor service agreements resulting in over $100,000 annual savings.

Created and chaired the IT Change Control Board (CCB).

Developed and deployed disaster preparedness model along with a continuity of operations plan.

Transformed failing IT department by establishing strategically clear mission, objectives, and

goals and by creating Business Analyst and Business Liaison groups to maintain tight IT integration

with business units’ objectives resulting in:

o Improved IT support services by 25%.

o Improved work organization effectiveness 32% (37% higher than company as a whole).

o Improved management decision making within IT by 22% through effective mentoring.

TITAN CORPORATION (formerly BTG) Fairfax, Virginia

CHIEF BUSINESS ANALYST (TITAN) 2002 – 2003

DEPUTY CHIEF INFORMATION OFFICER (BTG) 2001 – 2002

PROJECT MANAGER (BTG) 1999 – 2000

SENIOR APPLICATION DEVELOPER (BTG) 1997 – 1998

Directed Information Technology operations and development. Served as program manager for complex

ERP implementations. Determined needs within all business units and developed tailored, integrated solutions.

Troubleshot problems and executed special projects. Directed and supervised developers and support teams.

Met with Senior Executives to ensure that IT was aligned with their goals and objectives.

Oversaw ERP (Oracle and PeopleSoft) successful implementations, migrations, and system updates.

Served on Independent Verification and Validation Panel for NASA’s SAP implementation.

Served as Project Manager for the rapid and successful de-customization and upgrade of PeopleSoft

HCM.

A & C BUSINESS SERVICES San Diego, California

GENERAL MANAGER / INFORMATION SYSTEMS SPECIALIST 1995 - 1997

Provided business planning, quality consulting, and project management services to clients in diverse

industries; installed information systems, solutions and trained users.

BROG, INC. San Diego, California

VP / CHIEF INFORMATION OFFICER / GENERAL MANAGER 1987 - 1995

Provided strategic business planning and organizational leadership with accompanying vision, goals,

and objectives. Responsible for all aspects of the organization’s operations and information technology

and systems.

Implemented new IT systems and processes that dramatically improved both revenue and

operational efficiencies.

Requested a Sales Tax audit of prior years that produced a refund of over $50,000.

Oversaw the budget, financials, HR, and operations to meet the strategic objectives.

EDUCATION

BACHELOR OF ARTS: PERSONNEL AND INDUSTRIAL RELATIONS / BUSINESS ADMINISTRATION

Utah State University Logan, UT

CERTIFICATIONS

PROJECT MANAGEMENT PROFESSIONAL (PMP)

LEARNING CREDENTIALS

Additional courses, seminars, and workshops include:

Excellence in Leadership Change Acceleration Process Negotiating and Influencing Others

Improving Your Management Effectiveness Managing Business and IT Projects Dealing with

Conflict Meeting Facilitation Skills Short Document Writing Six Sigma Implementing Financial

Applications

Financial Management Systems Security Certified Tax Preparer PeopleSoft Query/Crystal Power

Reporting PeopleTools I PeopleTools II PeopleCode PeopleSoft Security PeopleSoft Benefits and HR

PeopleSoft Global Payroll Core Engine and Absence Management PeopleSoft Enterprise Learning

Management Oracle8 Database Administration Oracle Developer: Build Reports Oracle PL/SQL MS

SQL Server 7.0 Implementing Oracle Applications, Applied Technology Introduction to Oracle for

Experienced Users Oracle Discoverer End User Discoverer Administrator

TECHNICAL SKILLS

Software / applications: PEOPLESOFT PeopleTools / HCM-HRMS / Employee Self Service / Manager Self

Service / Payroll / EPM / PeopleCode / Projects / eRecruit / Query / Financials (FSCM ) / Supply Chain

Management / GL / SQRW / Crystal Reports ORACLE Applications / Financials / Projects / Contracts /

Developer / Discoverer / Database / PL/SQL/Oracle SQL PlanView Unanet DELTEK Costpoint SAP

MICROSOFT Exchange / SQL Server / Office / SharePoint / Project Server / Access Bizcom NetScaler

Brightmail Anti-Spam NETCENTS PIX Firewall Taleo SaaS Success Factors PlanView Clarity

Technologies / Protocols: Wireless RFID VoIP

OTHER

Eagle Scout Speak Italian Public Trust clearance

'WHAT OTHERS SAY (CONTINUED)…’

Craig Ballam

‘Mr. Ballam has continued to demonstrate strong technical expertise and interpersonal skill. Craig has been

able to consistently adapt to change quickly and calmly… This effort required in-depth understanding as well

as coordination of cross-functional teams from FIN, TGS (IT), and HRD.

IMF

‘…Craig Ballam (is) one of the most energetic and effective Information Technology managers I have

seen in over 35 years in the business.

GTSI

‘Craig received innumerable kudos from all parts of the organization for his ability to respond to their needs

quickly. He is exceptional at setting expectations, making commitments and then delivering on them.

GTSI

‘…one of the best communicators in the organization…comfortable with others and a confident

speaker….the best manager in my group…empowers his people to do smart things…

GTSI

4501 Gaston St, Chantilly, VA, 20151

703-***-**** (mobile)

************@**********.***

http://www.linkedin.com/in/craigballam

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