Customer Service Management
Resume:
VINOTH.K
***********@****.***
Objective:
Seeking a position of Hotel Receptionist with a quality company in which to use my skills to help
improve the business as a whole and to enhance my career in this field.
Summary of Skills:
Remarkable front desk experience
Ability to greet and welcome all guests coming into the hotel
Ability to monitor the phones, schedule services and answer questions
Ability to understand menu construction and spelling
Ability to understand seating charts in restaurant applications
Proficiency in operating a multi-line phone system
Skilled at answering phones, greeting visitors, handling conference hotel room coordination
Outstanding communication and customer service skills.
Achievements:
Promoted to INCHARGE of the hotel royal park** in Pudukkottai.
Work experience:
CONSERN:1 _hotel royal park**_2009-2010_pdkt.
Maintained regular interactions with the hotel staff and guests.
Coordinated with the staff to cater to the special needs of the guests.
Ensured that quality services are maintained for the guest.
1
2
IN ADDITION WITH,
Bank Activities - Cash & Cheque Transactions.
Auditing - Client bills, vouchers & Receipts.
Staff salary distribution
Monthly sales tax returns
EB, Telephone & Municipality payment activities.
Tracking staff records
Prepare reports concerning room occupancy payroll and departmental expenses
Attends staff meetings to discuss company policies patron’s complaints
Records data recording work assignments, personnel actions, and time cards, and prepares
periodic reports.
Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
CONSERN: 2 _hotel oxford_erode.
Description:
Received guests on arrival with a friendly manner
Entered complete details into the computer
Efficiently deal with check-out of guests
Deal with advanced reservations, took bookings and fulfilled particular requirements
Operated the switchboard, messages and enquiries in an disciplined manner
Posted all transactions to make sure that all bills are kept up-to-date
Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift
CONSERN: 3_HOTEL SHAANS_trichy.
Description:
All fo operations maintain by fourth dimension management software.
Do the night audit and get the management report
2
Supervise house keeping and other departments
Get the positive feel from the guest about our property.
Education
Diploma in computer engineering – 2007
Special Skills
Excellent personal presentation and interpersonal skills
Passion for exceptional customer service
Profound ability to ensure that the highest standards of hospitality are established
Multi-lingual – English and Tamil.
Computer Skills
MS Office Suite
Hotel property management systems
Operations
Personal:
Name: vinoth.k
D.O.B: 16/nov/87
Marital status: married
Avenue: 35, thadikonga ayyanar temple street
Pudukkottai _622001
Declaration:
I hereby declare that all the above furnished information is true and correct to the best of my knowledge
and belief.
Yours truly
(Vinoth.k)
Contact this candidate