Management Manager

PROFILE: IT SENIOR MANAGER

Accomplished IT senior manager seasoned in guiding enterprise-level program initiatives and

successfully delivering cost effective technology solutions achieving organizational objectives. Over 13

years of extensive hands-on and management experience leading systems development, product lifecycle

management, product vision/catalog, requirements, business process reengineering, design, development,

testing, product rollout and support. Proven history of bringing order to chaotic environments with 100%

on-time and within budget project delivery.

AREAS OF EXPERTISE:

Scope and Priority Management Change Management Defect and Issues Management

Conflict resolution and Risk Management Product demonstration

and executive presentation People management (on-site and remote teams) System

Reengineering and Maintenance Quality Assurance Design and Development

Performance Management Multi domain expertise (Retail (8 years), Finance (8), Banking, Telecoms

(3), Energy, Pawn)

EXPERIENCE

Financial Services Company, Fort Worth, TX 2005 – Present

Manager Business Systems (2009 -Present)

Overview: Successfully managed the requirements design and quality control teams for $50M Point

of Sale (POS) re-engineering implementation and roll-out of multiple high visibility and high dollar

budget projects.

Loan POS: Dot net (.NET) Loan Origination system( LOS) and Servicing/refinance system

supporting multiple loan products ($100Miliion loan balance per loan product) and services

(Renewal, Refinance, partial payment, extension, paid out, loan close, default loan processing)with

intricate compliance business rules and fee variations by state and municipality.

Retail POS: Dot net (.NET) application modules supporting inventory creation (ICN), tracking, sale,

return, layaway, forfeiture, tracking and inventory transfer and management process.

Audit & Support Application: Dot net (.NET) application allowing auditors to audit, manage and

track store inventory and loans, and reconcile differences. Application for customer support and

production support to handle additional role based access features.

Reporting Systems: Produce various store reports, adhoc inquiries and dash boards for various POS

products and services. Includes interfaces to multiple reporting systems and Business intelligence

reporting.

• Implemented and delivered multiple complex POS projects (Agile RUP) ranging from

2million to 10million capital, leading 10 to 15+ team members monitored deliverables

progress and provided metrics to senior management.

• Improved customer satisfaction through quick turn around on user requests to production,

negotiation on user requests, parallel implementation of multiple projects and managing

quality of the deliverables.

• Aided business and management teams on strategic project decisions providing business

case analysis, feasibility study and ROI projection.

• Requirements Management: Implemented process, templates, guidelines and audit checks

resulting in accurate, precise, testable requirements documents, thus reducing the dev and

QA time, coding, validating and clarifying unambiguous and incorrect requirements.

• Effective QA: Structured testing methodology, best practices and test case prioritization

resulting in reduced QA cycles, enhanced coverage and minimal production defects.

• Tools: Instituted tools (Rally, Test-rail, Base-camp) usage in the team, allowing

transparency into processes, effective resource allocation and improved team efficiency.

• Reduced QA cycle time by 40% and critical defects in production by championing the

use of automated regression for critical modules and legal business rule validation

resulting in quick and stable deliverables.

• Recruited new employees and consulting resources for the systems group and boosted

team morale through individual self-development, individual work recognition, conflict

resolution, team building and cross functional training. Excellent team retention history

within the department.

• Delivered every major state release on schedule and reduced chaos among various teams

by defining clear change management, issues and defect tracking process and ensured the

quality of the deliverables through automated and manual periodic toll gates and spot

audit checks.

Business Architect/ Lead Business Systems Consultant (2005 -2008)

PDA: Java Web based application for collateral free loan origination servicing and default loan

management modules. Heavily business rule centric application allowing user role based security

access. This application also included Check Cashing, Money orders, Money Transfers and Financial

services Products

• Facilitate the process of vendor selection, RFP (request for proposal) vendor response

review for software that interacts with POS (point of sale).

• Negotiated with internal customers namely business operation segments, legal and

compliance, Audit security, Marketing and support teams and owned the product backlog

for Point Of Sale development and interfacing systems.

• Escalate issues and identify risks associated with product deliverables and work towards

solution/mitigation approach.

• Managed the product development lifecycle from inception through product pilot, beta

and rollout.

• Created product roadmap, systems interaction documents, mentored team members and

reviewed team use case deliverables.

• Production Support: Offered quick workaround solutions to production issues and created

root cause defects for issues faced by users.

Texas Department of Public Safety, Austin, TX 2005

Business Consultant 2005

• Identified common best practices across the enterprise analyzing current models through

Time and motion study and fined tuned the business process to improve efficiency of

future state process models.

• Work with senior management, various business users and support teams to prioritize

scope for various releases.

• Facilitated JAD sessions and workshops to study the existing systems. Modeled the

existing system and proposed system behavior using System Architect BPMN (business

process modeling notation) model flows.

• Defined requirements documentation and specification for complex business systems by

defining and using project deliverable templates based on best practice and lessons

learned. (Use Case specification, Supporting Artifacts, Class diagrams, Business rules, UI

Mockup, Report Lay Out and specification, End user Demo)

• Integrated the usage of Rational Tool Suite (RequisitePro, ClearCase and ClearQuest)

into the development process.

Wipro Technologies (Ottawa/Bangalore/UK) (2000-2004)

Team Manager (2003-2004)

• Travelled and worked for various clients Nortel networks, CSFS, National Grid and

managed implementation of various enhancements projects across multiple domains.

• Applications supported included applications using J2EE, Java, PL/1, Proprietary telecom

languages.

• Managed co-ordination between on-site and offshore teams and liaised between the client

and project team to gather and document requirements, coordinated with team members

for peer and client reviews, design and development of the agreed features.

• Reviewed team members HLD, LLD documents, and conducted period code reviews to

ensure the adherence of defined coding standards.

• Defined and maintained procedures for issue management and change management

process in ClearQuest for issue management and coordinate across all IT teams to ensure

participation.

• Formulated best practices and ensured that product development resulted in quality

deliverables quality per schedule per SEI CMM levels and six sigma principles.

• Ensured appropriate IT audit documentation is up to date.

Senior Systems Development Engineer (2000- 2003)

• Gathered requirements, designed, developed and unit tested application software

enhancements.

• Analyzed and designed loan origination modules, billing modules and telecom systems.

• Completed various UML diagrams class, state chart and data model diagrams using

Rational Rose as part of design and data modeling.

• Designed various business objects, data objects and created program specifications. (Java, J2EE)

• Created Unit and System test plans, code reviews, conducted UAT testing and

documented test case scenarios and results and ensured compliance to Sig sigma.

EDUCATION

• BE (Bachelors in Electrical and Electronics Engineering (Honors) 1996-2000

• Pursuing MBA in Strategic Management at University of North Texas.

SKILLS

Systems/Methodology: Web based, Client Server, POS, Frameworks, Agile, RUP,

Waterfall, Essup, Iterative Development, UML, SDLC, JAD, Facilitation, Six Sigma,

SEI CMM

Framework/languages/DB: J2EE, Cleveland, .NET, Java, C, C++, C#, Oracle, DB2

Tools:

Business Process Analysis: Rational RequisitePro, RationalRose, IBM Business

Process Modeler, Proforma, Software Architect, Mind Mapping, Use Cases and

Artifacts, System Modeling.

Configuration Management: Clearcase, VSS, Perforce

Project/Service Management: Chartpro, Clearquest, MS project, Rally, Testrail,

Basecamp

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